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Using askFSIS

Using askFSIS

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Using askFSIS

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  1. United States Department of AgricultureFood Safety and Inspection Service Using askFSIS FSIS Directive 5620.1 Policy Development Division

  2. United States Department of AgricultureFood Safety and Inspection Service Purpose Instructs IPP on how to use askFSIS: • Searching commonly asked QAs • Submitting a New Question • Managing a personal User Account • Data gathering identifies inspection-related issues and policy development needs Policy Development Division

  3. Background • askFSIS launched August, 2007 to help answer technical and policy-related questions from multiple stakeholders • Searchable knowledge base covers diverse topics (export/import; labeling/ product amenability; sampling programs; general inspection policy) Policy Development Division

  4. Login to askFSIS • http://askFSIS.custhelp.com • Using FSIS computer : Start/ FSIS Applications/ Internet-Intranet/ askFSIS • New user wanting to submit an individual question not found in public knowledge base needs to “Create a New Account” (follow screen prompts) Policy Development Division

  5. Search Knowledge Base • Keyword Search feature (e.g. recalls) • Search Tips button & handy Appendix attached to this directive • Select Product , Category, Subcategory from drop-down menus to Narrow your Search which can save time Policy Development Division

  6. Submit Questions • After Searching previously posted QAs, “Submit a Question” tab will be visible • Select Product (e.g. Export ; Labeling; or General Inspection Policy) • Select Category (e.g. Export Certificates; Ingredients/Additives; or Sampling) • Enter and submit question • Response is sent to user’s e-mail address Policy Development Division

  7. Manage User Account • Option to view new “Notifcations” • Update user’s “Profile” • “Change Password” • “Account Assistance” if forget password • Important reminder: **Both user login name and password are case sensitive** • “My Questions” shows history of user’s previous questions and answers Policy Development Division

  8. Data Analysis • OPPD analyzes questions received and answers provided • Monitors trends for ongoing policy development (e.g. directives, notices) • Feedback on usefulness of askFSIS • Important tool to help achieve Agency goals Policy Development Division