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ServiceLink & 211-NH

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ServiceLink & 211-NH. What is 211-NH? . Abbreviated dialing code for consumer access to community services 211 provides: Direct information and referral (I&R)to needed community services Referral to the more appropriate specialty I&R’s Considered a comprehensive I&R.

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Presentation Transcript
what is 211 nh
What is 211-NH?
  • Abbreviated dialing code for consumer access to community services
  • 211 provides:
    • Direct information and referral (I&R)to needed community services
    • Referral to the more appropriate specialty I&R’s
    • Considered a comprehensive I&R
consumer benefits of 211 nh
Consumer Benefits of 211-NH
  • A simple and easy-to-remember number to call when people need help or access to human services
  • Ensures that callers get directed immediately to the appropriate services or specialty I&R
  • Reduces inappropriate and multiple calls for consumers
what is servicelink
What is ServiceLink?
  • Specialized I&R/A for older adults, adults with disabilities or chronic illness and their caregivers
  • Entry point into the Medicaid funded long term care system
  • 13 Community-based offices Statewide offer assistance via phone, office appointments, and home visits
  • Centralized data collection & client tracking database used Statewide
consumer benefits of servicelink
Consumer Benefits of ServiceLink
  • Assessment of need(s)
  • Assisted referrals
  • Empowerment
  • Follow-Up
  • Advocacy
  • Specialized services (Medicaid/Medicare, Caregiver)
  • Community involvement
  • Free and confidential
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