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Introduction to Medical Assistance and ProviderOne You can use computer speakers or headphones You can dial in using a telephone. Long distance charges may apply. Welcome! The Webinar will begin shortly. While you are waiting, please check your audio settings.

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introduction to medical assistance and providerone

Introduction to Medical Assistance and ProviderOne

You can use computer speakers or headphones

You can dial in using a telephone.

Long distance charges may apply.

Welcome! The Webinar will begin shortly.

While you are waiting, please check your audio settings.

Your Dial-In Number Access Code and Audio PIN are located in the Webinar control panel.

1

before we get started sound check
Before we get started – Sound Check
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  • We are broadcasting audio now!
  • If you cannot hear anything and want to dial in use the phone # after the word “Dial:” in your control panel.
  • Remember: Toll charges may apply
welcome
Welcome
  • ProviderOne Security Administration
webinar tips
Webinar Tips
  • Attendee Control Panel
  • Asking Questions
  • Follow-up Email
attendee control panel
Attendee Control Panel

Hiding the Control Panel

Toggle Auto-Hide On/Off

Use this panel to:

Set your sound preferences

Ask Questions and view answers

Your microphone should always be muted

Do not use the hand raising icon

we are not monitoring this feature

5

asking questions
Asking Questions

You may ask questions anytime during the Webinar

Click the Questions option in the Webinar toolbar

Type in question

Click Send

Selected questions will be answered during the Webinar – time permitting

Questions will be reviewed for inclusion in future communications from DSHS

6

follow up email
Follow-up Email

Follow-up Email sent one-hour after completion of the Webinar

Follow-up Email contents:

URLs listed in this Webinar

Email address where you can send additional questions

Additional sources of information

Additional training available

7

course description
Course Description
  • Follow along as a fictitious health care provider performs the following tasks in ProviderOne:
    • Log Into ProviderOne using the initial Provider System Administrator account
    • Create a new System Administrator account
    • Create new user accounts
    • Maintain User Accounts
recommended audience
Recommended Audience
  • Users of ProviderOne who are responsible for setting up and maintaining ProviderOne users
  • Prerequisites
    • ProviderOne Essentials
course objectives
Course Objectives
  • Understand the Tasks Supported by Provider Profiles
  • Use ProviderOne to:
    • Create a new user account and assign it the EXT Provider System Administrator profile
    • Set up new user accounts in ProviderOne
    • Perform User Account Maintenance Tasks Including:
      • Change a user password
      • Add or end date a user profile
      • Modify user account details
      • Lock and/or unlock a user account
      • End date a user account
webinar agenda
Webinar Agenda
  • Overview of ProviderOne Profiles
  • ProviderOne Security Setup Tasks:
    • Access ProviderOne and create provider system admin account
    • Create new user accounts
  • ProviderOne User Maintenance Tasks
    • Change password
    • Lock and/or unlock user accounts
    • Update user account details
    • Add and/or end date a user account
    • Add and/or end date user profiles
the providerone security framework
The ProviderOne Security Framework
  • Three Security Elements
    • The Provider Domain Name
    • The User Account
    • The User Profile
  • DSHS assigns Mario Health Center a Domain Name
    • Allows all ProviderOne users in the Mario Health Center to be grouped together
    • Allows ProviderOne to give Mario Health Center access to their provider file
    • Enables ProviderOne to give Mario Health Center access to claims, prior authorization, and payment information related to the Mario Health Center
the domain name
The Domain Name
  • Uniquely identifies Mario Health Center in ProviderOne
    • Mario Health Center’s Assigned Domain is: 2855678
  • Used by ProviderOne to control access to the Provider Portal
  • Increases security by grouping information related to Mario Health Center under this domain name, for example:
    • User Accounts
    • Submitted Claims
    • Payment Information
  • User accounts within a domain are created and managed by the Provider System Administrator
the user account
The User Account
  • Mario Health Center: 2857403
  • User accounts enable ProviderOne to control individual access to the ProviderOne Provider Portal
    • Uniquely identifies an individual in the Mario Health Center’s domain
    • Each user account is assigned a User ID unique within the Mario Health Center Domain
    • Each user account is assigned a password
  • DSHS creates and assigns the first user account in the Mario Health Center Domain
    • The Provider System Administrator Account
the user profile
The User Profile

Enables ProviderOne to control what a user can see and do from the Provider Portal

Each user account requires at least one assigned profile but may have several

Profiles are created by DSHS

Providers are responsible for assigning profiles to their individual user accounts

more about providerone profiles
More About ProviderOne Profiles
  • System Administrator
    • Already created by DSHS
    • Use for initial access to ProviderOne & setup Provider System Administrator user account
    • Set to expire
  • Linda Kim
    • Sets up and maintains user accounts
    • Provides backup for all ProviderOne activities performed by other employees
  • Sally Smith
    • Monitors payment information
    • Performs user maintenance activities if Linda Kim is unavailable
  • Bob Sharp
    • Verifies client eligibility
    • Checks status of prior authorizations
    • Maintains Mario Health Center’s provider file
    • Assists Betty with claims submission
  • Betty Brown
    • Submits claims and follows up on claim status
    • Monitors the Remittance Advice to confirm claim payments
    • Accesses Mario Health Center’s provider file for information needed to submit claims
providerone security tasks covered today
ProviderOne Security Tasks Covered Today
  • Access ProviderOne
  • Create new user accounts
  • Maintain user accounts
    • Change a user password
    • Disable a user account
    • Edit user contacts
    • Lock or unlock a user account
    • Add additional profiles to a user account
    • Edit user profiles
task launch and log onto provider using initial system administrator account
Task: Launch and Log Onto Provider Using initial System Administrator Account

Launch and Log Onto Provider Using initial System Administrator Account

about this task
About This Task

Launch ProviderOne

Log into ProviderOne using the Mario Health Center’s domain name and the User ID and password of the initial System Administrator account setup by DSHS

Select the EXT Provider System Administrator User Profile

task review launch and log onto provider using initial system administrator account
Task Review: Launch and Log Onto Provider Using Initial System Administrator Account

Launch ProviderOne

Log into ProviderOne using the Mario Health Center’s domain name and the User ID and password of the initial System Administrator account setup by DSHS

Select the EXT Provider System Administrator User Profile

task create a provider system administrator user account
Task: Create a Provider System Administrator User Account

Create a Provider System Administrator User Account

about this task27
About This Task

Add the new user account

Approve the new user

Assign profiles to the user account

Approve the profiles

Change the password

Communicate the login credentials to the user

task review create a provider system administrator user account
Task Review: Create a Provider System Administrator User Account

Add the new user account

Approve the new user

Assign profiles to the user account

Approve the profiles

Change the password

Communicate the login credentials to the user

task create the remaining user accounts
Task: Create the Remaining User Accounts

Create the Remaining User Accounts

about this task54
About This Task

Create a group of user accounts

task review create user accounts
Task Review: Create User Accounts

Create a group of user accounts

task user account maintenance
Task: User Account Maintenance

User Account Maintenance

about this task94
About This Task
  • The User Details Page
    • Change User Information
    • Change User Password
    • Lock and Unlock a User Account
    • Set an Account Expiration Date
    • Add/Edit Communication Information
  • Manage Profiles
    • Disable a User Profile
task review bullets here
Task Review: Bullets Here
  • The User Details Page
    • Change User Information
    • Change User Password
    • Lock and Unlock a User Account
    • Set an Account Expiration Date
    • Add/Edit Communication Information
  • Manage Profiles
    • Disable a User Profile
summary
Summary
  • Access ProviderOne
  • Create new user accounts
  • Maintain user accounts
    • Change a user password
    • Disable a user account
    • Edit user contacts
    • Lock or unlock a user account
    • Add additional profiles to a user account
    • Edit user profiles
additional resources
Additional Resources
  • Online Help
  • ProviderOne Provider Training Web Sitehttp://hrsa.dshs.wa.gov/ProviderOne/Provider%20Training.htm
    • Self-paced E-Learning
    • Self-paced Interactive Tutorials
    • Schedule of Upcoming Webinars
    • ProviderOne Provider System User Manual
    • Links to FAQs
    • Link to the ProviderOne Security Profiles Document
  • The link shown above will be included in the follow-up email sent out approximately one-hour after the conclusion of the webinar.
webinar conclusion
Webinar Conclusion
  • Access the ProviderOne System at: https://waproviderone.org
  • Additional Questions?
    • Email us at ProviderOne@dshs.wa.gov
  • You can find more information on ProviderOne at http://hrsa.dshs.wa.gov/providerone/providers.htm
  • Please Complete the Webinar Evaluation
    • The evaluation form will automatically launch at the close of the webinar
  • Thank you for attending!
ending the webinar
Ending the Webinar

To close the Webinar and complete the Evaluation

Click the X button in the control panel

The evaluation will launch immediately after the close of the webinar

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