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Establishing Knowledge Communities with KM Portals - PowerPoint PPT Presentation


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Establishing Knowledge Communities with KM Portals What is a Community? A group of people who are somehow held together -- by proximity, common interest, by purpose Why do communities form? People seek understanding People seek to be understood

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Presentation Transcript
slide2

What is a Community?

A group of people who are somehow held together -- by proximity, common interest,

by purpose

slide3

Why do communities form?

  • People seek understanding
  • People seek to be understood
  • Ultimately, people seek validation of who they are, and what they do
  • Communities define us as much aswe define communities
slide4

How can a Portal make a community work?

Portals can provide a “virtual” place to

understand, and to be understood

  • exchange information
  • validate ideas and thoughts with people
  • do things
  • get stuff
slide6

What is the foundation for trust?

Integrity

  • Consistency
  • Accuracy
  • Availability
  • Applicability
  • Context
slide7

What is the expression of trust?

Ensuring that all members of the community always receive the

Single Best Answer

slide12

What’s the community benefit?

When people trust the Portal

  • they trust each other
  • they understand each other
  • they understand the roles and contributionsof others as well as their own
  • they work more effectively together
slide13

What’s the business benefit?

Greater Competency

Everyone knows what they need to know in order to be effective at their jobs

Greater Productivity

People share information with each other so that everyone knows what everyone else knows

slide14

What’s the business benefit?

Greater Innovation

People use shared information to create better products and services, faster

Greater Responsiveness

Everyone is able to work together effectively to respond to an unanticipated event

slide15

Ultimate

Benefit

slide16

Mature and functioning communities deliver

Increase to the the Bottom Line

    • Decrease costs
    • Make transactions happen faster, better
    • Focus on a high-fidelity Supply Chain

Increase to the the Top Line

    • Need to increase revenue
    • Make interactions happen faster, better
    • Focus on a high-fidelity Demand Chain
slide18

The American Management Association Portal

Baseline Portal Objective

Create a single point of entry for AMA users to access company intranet content, desktop applications, company MarCom, etc. in an interface that is both structured and controlled by AMA as well as personalized to the user in a "My Yahoo" fashion

slide19

The American Management Association Portal

Knowledge Management Portal Objective

Build an environment where courses built for customers can be reused in a broader market, lowering course development costs and raising our ability to meet customer needs quickly.

Integrate the Sales, Consulting Services, and Product Communities

slide20

The Knowledge Management Portal Business Solution that builds community through establishing TRUST

  • Gathers, integrates, and distributes the best data, information, knowledge, practices, processes, training and experts from disparate sources
  • Provides receivers high fidelity information centered around their specific business contexts and language
slide21

The Knowledge Management Portal Business Solution that builds community through establishing TRUST

  • Provides easy select-and-find search for single best answer
  • Creates and reinforces an environment of interaction, collaboration and learning
slide22

The Knowledge Management Portal Business Solution that builds community through establishing TRUST

  • Helps readers find experts, helps experts find readers
  • Empowers readers to provide critical feedback and insight
slide23

The Knowledge Management Portal Business Solution that builds community through establishing TRUST

  • Enables authors in creating and refining content
  • Distills information down to support the use of wireless portals
slide24

The Knowledge Management Portal Business Solution that builds community through establishing TRUST

  • Quick and easy -- to install, change and scale
  • Provides a secure environment for creating and delivering information