Monitoring the Transition to Ericsson Mediaroom 2.X . Presented by Nancy Butler, Director Product Management. Objectives. During this webinar you will:
to Ericsson Mediaroom 2.X
Nancy Butler, Director Product Management
During this webinar you will:
10 years of R&D, lab and field testing: now in Release 4 (5 years in deployment).
The World’s Most Trusted Scalable Video Monitoring Solution
Customer Care and Dispatch
Troubleshooting IPTV Network Issues
Troubleshooting IPTV Consumer Issues
Common Account Actions
Certifying Installs / Fast Track Repairs
“Greenlight” the Quality of the Install
Improve Meantime to Repair
Decrease Repeat Reports
Improve Call Handling
Analyze Service Usage and Manage Quality
Improve Installation Efficiency & Quality
Improve Self-Install Efficiency
D-Server 2.X reports are >100 times larger than D-Server 1.X.
More Mediaroom data
48additional counters from Client 1.6 to 2.3
33additional counters with Client 2.4
Subscriber Provisioning Metadata
Audio/Video Performance Data
1.6 2.0 2.1 2.2 2.3 2.4
Reduce latency in Mediaroom diagnostic reports.
Reduce churn through proactive and enhanced data sampling.
Automate increased diagnostic polling for high profile customers.
Use Hot Lists to help improve visibility of new installs, VIPs, etc.
Generate reports that correlate diagnostic data with other process data to identify trends.
96 hours of historical data rolled up for the deployment.
Extends availability of features like Mariner NetworkVu Playback and KPI Analysis
Increases visibility of network impacting problems that occurred over the last 4 days.
Visibility of network issues are available after a long weekend.
Easier to recognize trends that may occur over a longer cycle.
Presents a rolled up view of test results that reported in error at a particular point in time.
Provides a quick, automated network-level summary of key process indicators that triggered an error.
Removes the manual inspection required to determine the common triggers of events impacting multiple devices.
Exports data as a .csvfile format for additional analysis with tools like excel/pivot tables.
RG/DSLAM monitoring to identify packet loss issues in the home.
Immediately correlating LAN/WAN to the STB
Leveraging existing Mariner xVuevent processing and thresholding design
Health status bar to represent 48 hour performance data of LAN/WAN
Get recent report integration
Identify connection details (wireless, Ethernet, HPNA)
inside/outside the home
wiring, RG, STB.
Data stored in Mariner xVudatabase capturing severity and triggering KPIs.
Data available in Mariner ReportVuTM for further analysis.
Target User – Field Techs
TV based, Presentation Framework application providing in-home visual of the connected STBs and RG.
Perform certification of the installation by retrieving diagnostics from the STB and RG
Tune to test channel
Get latest reports of STBs and RG
Identifies packet loss causing video impairments across all connected STBs
Provides STB to RG connectivity details (Ethernet, Coax, etc.).
Flag certified install for future comparison.
Drill Down or search for rolled up server and service health
Fully integrated with Mariner SupportVu.
Mediaroom Client 2.2 supports a remote desktop capability to STBs in the field.
Provides Service Providers – Helpdesk the ability to walk through Mediaroom Application and PF screens remotely.
Assists in user level troubleshooting/assistance.
Trigger Client Diagnostic retrieval from the STB.
Mariner xVu: an end-to-end view of your TV delivery system:
Service providers with latest release of Mariner xVucan now monitor 2.5X the devices with the same infrastructure
“The Mariner xVutool in conjunction with Mariner’s systems integration skills saved upwards of four months of take-to-market time.”
Steve Ryan, Director Services Engineering, Bell Aliant.
“Mariner xVuwill enable SaskTel to adopt an entirely proactive approach to service assurance and to resolve issues before the customer has had time to identify them.”
Robert Watson, SaskTel President and CEO.
Pairing Mariner xVuwith other business improvements, service providers have recognized:
Nancy Butler, Director, Product Management