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Monitoring the Transition to Ericsson Mediaroom 2.X . Presented by Nancy Butler, Director Product Management. Objectives. During this webinar you will:

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slide1

Monitoring the Transition

to Ericsson Mediaroom 2.X

Presented by

Nancy Butler, Director Product Management

objectives
Objectives

During this webinar you will:

  • Learn ways to effectively leverage the native Ericsson® Mediaroom®monitoring capabilities to reduce the Mediaroom Total Cost of Ownership.
  • Leverage new Mediaroom 2.X features using the latest release of Mariner xVuTM.
  • Learn how other operators are benefiting from using the world’s most widely deployed monitoring solution for Mediaroom.
  • Better understand Mariner xVu’s comprehensive suite of troubleshooting and monitoring applications.
agenda
Agenda
  • About Mariner
  • Mariner xVu Service Monitoring
  • Monitoring More Mediaroom Data
  • What’s new with Mariner xVu?
  • Benefits of Operating with Mariner xVu
  • Q&A
slide5

10 years of R&D, lab and field testing: now in Release 4 (5 years in deployment).

  • Deployed worldwide (US, Europe, Latam, Asia Pac, Canada, Caribbean).
  • Multiple integration technologies.
  • Payback in one year: quantifiable benefits of at least 3x the cost of Mariner xVu.
  • Monitoring 7M+ devices.
  • More Ericsson Mediaroomdeployments than all other vendors combined.
customers
Customers

The World’s Most Trusted Scalable Video Monitoring Solution

applications focused on user groups
Applications focused on User Groups

Network Operations

Customer Care and Dispatch

Customer Care

Marketing/

Eng. Mgmt

Field Technicians

Subscribers

Troubleshooting IPTV Network Issues

Troubleshooting IPTV Consumer Issues

Common Account Actions

Viewership/QoE Trending

Certifying Installs / Fast Track Repairs

“Greenlight” the Quality of the Install

Improve Meantime to Repair

Decrease Repeat Reports

Improve Call Handling

Analyze Service Usage and Manage Quality

Improve Installation Efficiency & Quality

Improve Self-Install Efficiency

at the very core of our technology
At the very core of our technology

Intelligent triangulation

  • Mariner xVuTCETM – Patented Topology Correlation Engine
    • Maps edge data into topology representation.
    • First comprehensive topology-based mapping for IPTV edge devices.
    • The leading and most advanced engine of its kind.
  • Event Processing looks easy but… timing is everything
    • Rules based sampling and analytics - correlation and aggregation
      • Highly configurable algorithms and thresholding
    • Synthesis required in real time.
at the very core of our technology1
At the very core of our technology

Intelligent triangulation

  • Data Scalability
    • Massive amount of data to be processed
      • 180 MR parameters per STB report, other inputs (crash logs, D-Server logs, etc.)
  • Resulting dashboards must be simple and near real time
    • Problem detection must be visible through a single screen.
    • Translation of counters must be intuitive to take troubleshooting action.
mediaroom 2 service monitoring
Mediaroom 2 – Service Monitoring

D-Server 2.X reports are >100 times larger than D-Server 1.X.

More Mediaroom data

48additional counters from Client 1.6 to 2.3

33additional counters with Client 2.4

slide14
Mariner xVu is a recognized Ericsson® Mediaroom®partner in both test and measurement and application development.
mariner xvu is prepared for additional mediaroom data
Mariner xVu is Prepared for Additional Mediaroom Data

Subscriber Provisioning Metadata

  • Easily add valuable provisioning information for subscriber troubleshooting via configuration.
  • Support analytics with new deployment metadata.
  • STB Type, SOC Vendor, Screen Mode, etc.

Audio/Video Performance Data

  • 81 new diagnostics means more data to manage and record.
  • Through configuration modify Mariner xVuevents to add new counters and/or replace old.

MediaroomDiagnostic Counters

250

200

150

100

50

0

1.6 2.0 2.1 2.2 2.3 2.4

Client

mariner xvu and d server data
Mariner xVu and D-Server Data
  • Why Mariner xVu for D-Server monitoring?
    • Greater reporting precision with D-Server 2.X.
    • Near real time tracking of packet loss through Mariner xVu, Mariner NetworkVuTMand Mariner SupportVuTM applications.
    • Massive amounts of unreadable data translated into time based meaningful events.
    • Mariner xVu D-Server file compression grinds data down to manageable events
      • File size reduced by 80%
      • Mariner xVu compression brings data rates down by 80%.
mariner xvu and d server data1
Mariner xVu and D-Server Data
  • Mediaroom D-Server 2.X provides:
    • Increased visibility for R-UDP enabled services
    • Channel change (leaves/joins)
    • D-Server packet repair events
slide19

Hot List

Reduce latency in Mediaroom diagnostic reports.

Reduce churn through proactive and enhanced data sampling.

Automate increased diagnostic polling for high profile customers.

Use Hot Lists to help improve visibility of new installs, VIPs, etc.

Generate reports that correlate diagnostic data with other process data to identify trends.

slide20

Network Polling

  • Targeted polling at any network level.
  • Reduce risk and cost on maintenance windows.
  • Reduce the flying blind feeling after a network change/upgrade.
  • Targeted network polling:
    • Perform On Demand diagnostics for devices that exist off a specific network element.
    • Enables network ops the ability to quickly validate network change through targeted diagnostics.
    • Trigger a current status update for a particular network element after a service outage or a maintenance window.
slide21

96-Hour History

96 hours of historical data rolled up for the deployment.

Extends availability of features like Mariner NetworkVu Playback and KPI Analysis

Increases visibility of network impacting problems that occurred over the last 4 days.

Visibility of network issues are available after a long weekend.

Easier to recognize trends that may occur over a longer cycle.

slide22

KPI Analysis

Presents a rolled up view of test results that reported in error at a particular point in time.

Provides a quick, automated network-level summary of key process indicators that triggered an error.

Removes the manual inspection required to determine the common triggers of events impacting multiple devices.

Exports data as a .csvfile format for additional analysis with tools like excel/pivot tables.

slide23
In Home Monitoring – LAN/WAN Performance

RG/DSLAM monitoring to identify packet loss issues in the home.

Immediately correlating LAN/WAN to the STB

Leveraging existing Mariner xVuevent processing and thresholding design

Health status bar to represent 48 hour performance data of LAN/WAN

Get recent report integration

Identify connection details (wireless, Ethernet, HPNA)

Segment issues

inside/outside the home

wiring, RG, STB.

Data stored in Mariner xVudatabase capturing severity and triggering KPIs.

Data available in Mariner ReportVuTM for further analysis.

slide24
Install & Repair Certification

Target User – Field Techs

TV based, Presentation Framework application providing in-home visual of the connected STBs and RG.

Perform certification of the installation by retrieving diagnostics from the STB and RG

Tune to test channel

Get latest reports of STBs and RG

Identifies packet loss causing video impairments across all connected STBs

Provides STB to RG connectivity details (Ethernet, Coax, etc.).

Flag certified install for future comparison.

slide25

Mediaroom Health Monitoring

  • Performance monitoring of service delivery points
            • Application insight for TV operations
            • Determine if servers are approaching failure
            • Display health of Windows application servers.
        • IIS logs
            • Provides rolled up application success/failure hits
            • 200, 401, 500 and 503 errors.
        • A-Server – Trace Sink logs
            • Events are logged in MR trace sink log files
            • Rolled up as Critical Error, Error, Warning.
        • Additional Trace Sink Log files
            • V-Server, CGATE, SFSG, etc. trace files can be rolled up with existing A-Server process.
a server health summary
A-Server Health Summary

Drill Down or search for rolled up server and service health

slide27

Virtual Screen Share

Roadmap feature.

Fully integrated with Mariner SupportVu.

Mediaroom Client 2.2 supports a remote desktop capability to STBs in the field.

Provides Service Providers – Helpdesk the ability to walk through Mediaroom Application and PF screens remotely.

Assists in user level troubleshooting/assistance.

Trigger Client Diagnostic retrieval from the STB.

lower cost of ownership for tv
Lower Cost of Ownership for TV

Mariner xVu: an end-to-end view of your TV delivery system:

  • Detect silent network failures in real time
  • Cut mean time to repair by 15-20%
  • Improve 1st call resolution by 50%
  • Reduce “blind” truck rolls
  • Greatly reduce STB swaps
  • Assist with Operations head count efficiency
  • Ensure installation quality

Service providers with latest release of Mariner xVucan now monitor 2.5X the devices with the same infrastructure

slide30

“The Mariner xVutool in conjunction with Mariner’s systems integration skills saved upwards of four months of take-to-market time.”

Steve Ryan, Director Services Engineering, Bell Aliant.

slide31

“Mariner xVuwill enable SaskTel to adopt an entirely proactive approach to service assurance and to resolve issues before the customer has had time to identify them.”

Robert Watson, SaskTel President and CEO.

tried and true
Tried and True

Pairing Mariner xVuwith other business improvements, service providers have recognized:

  • 50% reduction in TV and Internet service calls.
  • 20% reduction in TV related service calls on a growing subscriber base.
  • The ability to proactively resolve TV quality of service issues.
thank you
Thank you

Nancy Butler, Director, Product Management

nancy.butler@marinerpartners.com

506-642-9411