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Ingram Micro | Professional Services Welcome to IM Link. Presented by: John Redman. Agenda. Introduction to IM Link IM Link Value Proposition To Resellers To Services Providers IM Link Demonstration IM Link Resources. NEW! IMLink. VAR  Resellers  MSP  Vendors. customers.

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Ingram Micro | Professional Services Welcome to IM Link

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    1. Ingram Micro | Professional ServicesWelcome to IM Link Presented by: John Redman

    2. Agenda • Introduction to IM Link • IM Link Value Proposition • To Resellers • To Services Providers • IM Link Demonstration • IM Link Resources

    3. NEW! IMLink VAR  Resellers MSP Vendors customers IMLink Interface IM Professional Services services Support Manage Implement Plan Benchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech Support Benchmarking Warranty Asset Disposition Break-Fix Hardware Support  Software Support Business Recovery Training/Certification Recycling-Remarketing Benchmarking  Administration Asset Management Systems Management Performance Tuning Production Control Back-up and Archiving Replication Help Desk Remote Infrastructure Management Relocation Benchmarking Installation Configuration Tuning Testing System Integration H/W-S/W Upgrades Application Development S/W Customization Migration service providers <IMLink> IM Reseller Partner Network  IM Vendors Partner Network  Staffing Partners

    4. The New Ingram Micro Professional Services The Link to Channel Value IM Link Single point of access to all professional service needs • Service Providers • Ingram Micro markets to channel and drives demand • Managed platform with dispatch and branding capabilities • Standard program T’s and C’s • Prompt payment through Ingram • Help to fully utilize resources Service Customers • Ingram Micro vetted service providers • Managed platform • Standard program T’s and C’s • Managed SLA’s • Quality assurance • Maintain customer control and billing

    5. The New Ingram Micro Professional Services IMSN Transformed to IM Link • Open Network - Free and Easy access to Professional Services • Customers: No monthly fees,  No dispatch fees • Service Providers: Simplified fee structure - Monthly $100 membership, Services paid at 90% of customer price • Brand New Browser Agnostic Portal • Easy to use Marketplace for finding the right service partner. • Improved GeoSearch functionality – no limitation of geography • Broad web browser support – compatible with IE9 and higher, Chrome, Safari, and FireFox • A suite of Service Providers to meet all your requirements • Ingram Partners - Traditional Ingram Micro Partner base of suppliers • Vendors - Growing list of service focused vendors (extended warranty, asset disposition, IBM, etc.) • People – IT Staffing supported directly from the portal • Ingram Micro Continued Support • IM processes financial transaction between the parties • IM Link Dispatch Center for ensuring dispute resolutions • Maintaining of umbrella non-compete/non-disclosure clauses in program agreements


    7. IM Link Dashboard

    8. IM Link Account Profile

    9. IM Link GeoSearch and Service Request

    10. Enhanced GeoSearch Functionality

    11. Partner Community GeoSearch

    12. Service Request Creation

    13. Enhanced Service Request Display

    14. Service Request Display - Billing

    15. Service Request Display – Activity Log

    16. Service Request Display - Workflow

    17. Reporting Capabilities

    18. Questions?

    19. IM Professional Services IM Link IM brokered solution provider network Standard hourly rates for labor services • Onsite Professional Services • Category and Vendor Specific Services • SKU’d and Customizable SOW’s 3rd Party Warranty Services Private label product protection Variety of Coverage Options IT Staffing Services Permanent or temporary positions Flexible Staff Augmentation Solutions Remote System Admin Services Save a truck roll Outsource support and development IT Asset Disposition Services Secure and responsible disposal Removes liabilityfor information System Integration Services Compliment Cloud Services sales Customizable to end-user environments Ingram Micro Training Academy Classroom or Online – guaranteed to run Can be resold to end users

    20. Getting Linked Up with IM Link For access to IM Link… Sales and Support Assistance… | (800) 456-8000 x67247 | x66686 | x66492 To become an IM Link Service Provider… | (800) 456-8000 ext 66686 | (800) 235-4128 Follow us: Ingram Micro Professional Services @IMProServices | x67014 @johnredman3