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21 st Annual International Crowd Management Conference

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  1. 21st AnnualInternational Crowd Management Conference Day Three - Recovery Wednesday, November 19 Boot Camp Fundamentals -- Steps to Recovery Patrick J. McCarthy, BS, JD, CPP SPECIAL SERVICES

  2. 21st AnnualInternational Crowd Management Conference Crowd Management What is it? SPECIAL SERVICES

  3. 21st AnnualInternational Crowd Management Conference Crowd Management encompasses all that is undertaken by • Professional personnel in the public assembly field to facilitate the • comfort, SPECIAL SERVICES

  4. 21st AnnualInternational Crowd Management Conference Crowd Management encompasses all that is undertaken by • Professional personnel in the public assembly field to facilitate the • comfort, • safety SPECIAL SERVICES

  5. 21st AnnualInternational Crowd Management Conference Crowd Management encompasses all that is undertaken by • Professional personnel in the public assembly field to facilitate the • comfort, • safety • lawful nature of crowd gatherings SPECIAL SERVICES

  6. 21st AnnualInternational Crowd Management Conference Crowd Management • Occurs in both the inner administrative office and the outer public parking lot. SPECIAL SERVICES

  7. 21st AnnualInternational Crowd Management Conference Crowd Management • Occurs in both the inner administrative office and the outer public parking lot. • Focuses on aspects of SPECIAL SERVICES

  8. 21st AnnualInternational Crowd Management Conference Crowd Management • Occurs in both the inner administrative office and the outer public parking lot. • Focuses on aspects of • Executive decision making, Managerial expertise & Supervisory responsibility SPECIAL SERVICES

  9. 21st AnnualInternational Crowd Management Conference Crowd Management • Occurs in both the inner administrative office and the outer public parking lot. • Focuses on aspects of • Executive decision making, Managerial expertise & Supervisory responsibility • Public relations, Patron services SPECIAL SERVICES

  10. 21st AnnualInternational Crowd Management Conference Crowd Management • Occurs in both the inner administrative office and the outer public parking lot. • Focuses on aspects of • Executive decision making, Managerial expertise & Supervisory responsibility • Public relations, Patron services • Traffic regulation, Safety and Security SPECIAL SERVICES

  11. 21st AnnualInternational Crowd Management Conference Crowd Management concerns: • Architecture and interior design SPECIAL SERVICES

  12. 21st AnnualInternational Crowd Management Conference Crowd Management concerns: • Architecture and interior design • Food and other items provided or vended to those present SPECIAL SERVICES

  13. 21st AnnualInternational Crowd Management Conference Crowd Management concerns: • Architecture and interior design • Food and other items provided or vended to those present • The sociological capability to “read” the mood of the crowd. SPECIAL SERVICES

  14. 21st AnnualInternational Crowd Management Conference An effective crowd management approach: • Begins with the first blueprint for the event or assemblage SPECIAL SERVICES

  15. 21st AnnualInternational Crowd Management Conference An effective crowd management approach: • Begins with the first blueprint for the event or assemblage • Ends when the last patron has vacated the area. SPECIAL SERVICES

  16. 21st AnnualInternational Crowd Management Conference Crowd management deals with: • Planning SPECIAL SERVICES

  17. 21st AnnualInternational Crowd Management Conference Crowd management deals with: • Planning • Preparing SPECIAL SERVICES

  18. 21st AnnualInternational Crowd Management Conference Crowd management deals with: • Planning • Preparing • Conducting SPECIAL SERVICES

  19. 21st AnnualInternational Crowd Management Conference Crowd management deals with: • Planning • Preparing • Conducting • Taking remedial action. SPECIAL SERVICES

  20. 21st AnnualInternational Crowd Management Conference It is the sum of all that is undertaken to obviate the need for crowd control action involving forcible restraint. Dr. Irving Goldaber, June 1983 SPECIAL SERVICES

  21. Crowd ManagementEmergency Management EMERGENCY • Dangerous Event or Circumstance which may be SPECIAL SERVICES

  22. Crowd ManagementEmergency Management EMERGENCY • Dangerous Event or Circumstance which may be • Natural Hazard SPECIAL SERVICES

  23. Crowd ManagementEmergency Management EMERGENCY • Dangerous Event or Circumstance which may be • Natural Hazard • Technological Hazard SPECIAL SERVICES

  24. Crowd ManagementEmergency Management EMERGENCY • Dangerous Event or Circumstance which may be • Natural Hazard • Technological Hazard • Accident SPECIAL SERVICES

  25. Crowd ManagementEmergency Management EMERGENCY • Dangerous Event or Circumstance which may be • Natural Hazard • Technological Hazard • Accident • Civil Disorder SPECIAL SERVICES

  26. Crowd ManagementEmergency Management EMERGENCY • Dangerous Event or Circumstance which may be • Natural Hazard • Technological Hazard • Accident • Civil Disorder • Criminal Event SPECIAL SERVICES

  27. Crowd ManagementEmergency Management EMERGENCY • Dangerous Event or Circumstance which may be • Natural Hazard • Technological Hazard • Accident • Civil Disorder • Criminal Event • Usually managed at local level SPECIAL SERVICES

  28. Crowd ManagementEmergency Management EMERGENCY • Dangerous Event or Circumstance which may be • Natural Hazard • Technological Hazard • Accident • Civil Disorder • Criminal Event • Usually managed at local level • May require Federal assistance to supplement SPECIAL SERVICES

  29. Crowd ManagementEmergency Management DISASTER • Dangerous event – significant human & economic loss SPECIAL SERVICES

  30. Crowd ManagementEmergency Management DISASTER • Dangerous event – significant human & economic loss • Beyond the scope of any single agency SPECIAL SERVICES

  31. Crowd ManagementEmergency Management DISASTER • Dangerous event – significant human & economic loss • Beyond the scope of any single agency • Greater level of response required SPECIAL SERVICES

  32. Crowd ManagementEmergency Management FOUR (4) PHASES • 1. Preparedness – planning, training, exercising SPECIAL SERVICES

  33. Crowd ManagementEmergency Management FOUR (4) PHASES • 1. Preparedness – planning, training, exercising • 2. Mitigation – reduce or eliminate risk SPECIAL SERVICES

  34. Crowd ManagementEmergency Management FOUR (4) PHASES • 1. Preparedness – planning, training, exercising • 2. Mitigation – reduce or eliminate risk • 3. Response – conducting operations SPECIAL SERVICES

  35. Crowd ManagementEmergency Management FOUR (4) PHASES • 1. Preparedness – planning, training, exercising • 2. Mitigation – reduce or eliminate risk • 3. Response – conducting operations • 4. Recovery SPECIAL SERVICES

  36. Crowd ManagementEmergency Management FOUR (4) PHASES • 1. Preparedness – planning, training, exercising • 2. Mitigation – reduce or eliminate risk • 3. Response – conducting operations • 4. Recovery • Short Term - Return to minimal operating standards SPECIAL SERVICES

  37. Crowd ManagementEmergency Management FOUR (4) PHASES • 1. Preparedness – planning, training, exercising • 2. Mitigation – reduce or eliminate risk • 3. Response – conducting operations • 4. Recovery • Short Term - Return to minimal operating standards • Long Term - Design return to normal or improved levels. SPECIAL SERVICES

  38. 21st AnnualInternational Crowd Management Conference Crowd management deals with: • Planning • Preparing • Conducting • Taking remedial action. SPECIAL SERVICES

  39. Crowd ManagementEmergency Management FOUR (4) PHASES • 1. Preparedness – planning, training, exercising • 2. Mitigation – reduce or eliminate risk • 3. Response – conducting operations • 4. Recovery • Short Term - Return to minimal operating standards • Long Term - Design return to normal or improved levels. SPECIAL SERVICES

  40. Crowd ManagementEmergency Management RECOVERY refers to those measures taken following an emergency to return all systems to normal or improved levels SPECIAL SERVICES

  41. Crowd ManagementEmergency Management Effective Recovery consists of a complex array of interdependent and coordinated actions SPECIAL SERVICES

  42. Crowd ManagementEmergency Management Effective Recovery consists of a complex array of interdependent and coordinated Actions Undertaken at several levels SPECIAL SERVICES

  43. Crowd ManagementEmergency Management Effective Recovery consists of a complex array of interdependent and coordinated Actions Undertaken at several levels Over a long period of time SPECIAL SERVICES

  44. Crowd ManagementEmergency Management RECOVERY • Conscious Process; rational set of coordinated actions SPECIAL SERVICES

  45. Crowd ManagementEmergency Management RECOVERY • Conscious Process; rational set of coordinated actions • Actions which not only put back in place but improve SPECIAL SERVICES

  46. Crowd ManagementEmergency Management RECOVERY • Conscious Process; rational set of coordinated actions • Actions which not only put back in place but improve • Fluid, open ended process SPECIAL SERVICES

  47. Crowd ManagementEmergency Management RECOVERY SHORT TERM – restarting community systems SPECIAL SERVICES

  48. Crowd ManagementEmergency Management RECOVERY SHORT TERM – restarting community systems LONG TERM – economic and resource restabilization SPECIAL SERVICES

  49. Crowd ManagementEmergency Management FOUR (4) PHASES • 1. Preparedness – planning, training, exercising • 2. Mitigation – reduce or eliminate risk • 3. Response – conducting operations • 4. Recovery • Short Term - Return to minimal operating standards • Long Term - Design return to normal or improved levels. SPECIAL SERVICES

  50. Crowd ManagementEmergency Management RECOVERY Phase provides unique opportunity SPECIAL SERVICES