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Shifting the Balance of Care Single point of (telephone) contact Andrew Wemyss Service Redesign Manager Scottish Ambulan PowerPoint Presentation
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Shifting the Balance of Care Single point of (telephone) contact Andrew Wemyss Service Redesign Manager Scottish Ambulan

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Shifting the Balance of Care Single point of (telephone) contact Andrew Wemyss Service Redesign Manager Scottish Ambulan - PowerPoint PPT Presentation

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Shifting the Balance of Care Single point of (telephone) contact Andrew Wemyss Service Redesign Manager Scottish Ambulan
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  1. Shifting the Balance of Care Single point of (telephone) contact Andrew Wemyss Service Redesign Manager Scottish Ambulance Service

  2. Single Point of Contact • How does the public access the NHS? • Why do the public access the NHS? • Is it (too) easy for the public to get into the service? • Does the NHS respond well to unplanned demand?

  3. Single Point of Contact

  4. Single Point of Contact Do you always get sausages from a sausage factory?

  5. Single Point of Contact Principle Questions (for discussion) • Are there opportunities for improving the way that unscheduled care services are accessed (incl. pathways)? • Should there be a single telephone number to access unscheduled care services? • Should there be a single, common, telephone triage system for NHS Scotland • How should access to unscheduled care services be facilitated?

  6. Single Point of Contact Answers