community satisfaction 2007 n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Community Satisfaction 2007 PowerPoint Presentation
Download Presentation
Community Satisfaction 2007

Loading in 2 Seconds...

play fullscreen
1 / 79

Community Satisfaction 2007 - PowerPoint PPT Presentation


  • 207 Views
  • Uploaded on

Community Satisfaction 2007. Community Satisfaction Research Findings Town of Claremont May 2007. Introduction and research method. In March 2007, Australian Market Intelligence conducted community satisfaction research to determine: Overall satisfaction with the Town of Claremont

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Community Satisfaction 2007' - amil


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
community satisfaction 2007

Community Satisfaction 2007

Community Satisfaction Research Findings

Town of Claremont

May 2007

introduction and research method
Introduction and research method
  • In March 2007, Australian Market Intelligence conducted community satisfaction research to determine:
    • Overall satisfaction with the Town of Claremont
    • Perceived importance and satisfaction for selected services and facilities
    • Performance map analysis
    • Other specific questions required by the Town of Claremont
  • The data was collected by way of a self-completion survey mailed out to the Town’s residents.
  • A sample of 560 households was surveyed by way of a self-completion questionnaire:
    • Sampling precision is +/- 4% at the 95% confidence interval. That is to say, we are 95% confident that the results obtained from the survey are within +/- 4% of that of the entire population.
    • A total of 2,000 households were randomly selected from the rates database and invited to participate in the research.
      • A response rate of 28% was achieved in 2007.
sample profile
Sample profile

GENDER

HOUSEHOLD TYPE

AGE

HOME OWNERSHIP

DURATION OF RESIDENCE

WARD

* Families = Children living at home

Singles / couples 35+ = no children living at home

overall satisfaction1

= significant variance

Overall satisfaction
  • 73% of respondents are satisfied with Council
    • These respondents rate overall satisfaction 6, 7, 8, 9 or 10 out of 10, where 10 is totally satisfied and 1 is totally dissatisfied
    • Overall satisfaction has decreased significantly from 81% last year
  • Satisfaction is high and has improved significantly
    • Mean satisfaction rating = 6.5
    • Satisfaction decreased significantly by 8% points between 2005-07
  • Satisfaction is higher among males, older and those in either the West or South ward respondents
    • 36% males vs. 23% females rated satisfaction in the top 3 boxes.
    • 45% of those aged 55 years+ vs. 20% of those aged 18-54 years rated satisfaction in the top 3 boxes (16% points above the average)
    • South (33%) and West (32%) compared to East (23%) ward residents rated satisfaction in the top 3 boxes.

Q1. On a scale of 1 to 10 where 10 is totally satisfied and 1 is totally dissatisfied, overall, how satisfied are you with the Town of Claremont?

Base = all respondents (2007 n=438 excludes ‘don’t know’); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied 1-4

services facilities

Services & Facilities

Importance & Satisfaction Ratings: An Overview

council services facilities higher importance
Council services & facilities – higher importance

Q: How important is it for the Town of Claremont to provide each service to its residents? The importance can be rated on a 10 point scale where ‘10’ is extremely important and ‘1’ is of no importance.

Base = all respondents (2007 n=various)

council services facilities lower importance
Council services & facilities – lower importance

Q: How important is it for the Town of Claremont to provide each service to its residents? The importance can be rated on a 10 point scale where ‘10’ is extremely important and ‘1’ is of no importance.

Base = all respondents (2007 n=various)

council services facilities higher satisfaction
Council services & facilities – higher satisfaction

Q. How satisfied are you with the Town of Claremont’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who use service / facility (2007 n=various)

council services facilities lower satisfaction
Council services & facilities – lower satisfaction

Q. How satisfied are you with the Town of Claremont’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who use service / facility (2007 n=various)

performance map analysis1
Performance map analysis

Performance map analysis assists Council to identify strategic priorities. Importance and satisfaction levels are analysed and presented in four quadrants (shown below) to illustrate which services and facilities need to be improved, monitored, maintained and celebrated.

MONITOR represents the quadrant of lower importance & lower satisfaction levels. Services and facilities that fall into this quadrant are less important to the community and the Council is performing less well in delivering them (to those who use them). This quadrant requires Council to monitor perceived levels of importance and satisfaction and make required adjustments if a particular service or facility moves into another quadrant.

PRAISE represents the quadrant of high importance and high satisfaction. Services and facilities that fall into this quadrant are important to the community and the Council is performing extremely well in delivering them (to those who use them). This quadrant requires no special strategic emphasis besides maintaining current levels of performance and promoting the Council’s performance.

Levels of high satisfaction and lower levels of importance depict the SUSTAINquadrant. Services and facilities that fall into this quadrant are less important to the community and the Council is performing very well in delivering them (to those who use them). This quadrant requires no strategic intervention besides maintaining current levels of performance.

The CONCENTRATE quadrant comprises services and facilities that have high levels of perceived importance and lower levels of satisfaction. These areas represent the ‘hot issues’ for Council. Services and facilities that fall into this quadrant require Council to invest resources and effort to improve performance and perceived levels of satisfaction.

performance map analysis council services facilities
Performance map analysis – Council services & facilities

High importance, high satisfaction PRAISE

SUSTAIN High satisfaction, lower importance

SATISFACTION

(mean score out of 10)

MONITOR Lower satisfaction, lower importance

High importance, lower satisfaction CONCENTRATE

IMPORTANCE (mean score out of 10)

Q: How important is it for the Town of Claremont to provide each service to its residents? The importance can be rated on a 10 point scale where ‘10’ is extremely important and ‘1’ is of no importance. Base = all respondents (2005 n=329)

Q. How satisfied are you with the Town of Claremont’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who use service (n=various)

DOTTED LINE: indicates average mean score for all individual services / facilities

services facilities1

Services & Facilities

Detailed Findings

maintaining roads

= significant variance

Maintaining roads
  • Praise the maintenance of roads
  • Residents consider the maintenance of roads to be a very important responsibility of Council
    • Mean importance rating = 8.7
  • Satisfaction is high but has fall significantly
    • Mean satisfaction rating = 6.7
    • Satisfaction decreased by 15% points between 2005-07
  • Households without children, older respondents and those in the South ward are more satisfied.
    • 54% aged 55 years and older compared to 27% for those under 55 years rated satisfaction in the top 3 boxes.
    • 44% of households without children vs. 26% families with children rated satisfaction in the top 3 boxes
    • 53% of those in the South ward vs. those in either the West (33%) or in the East (32%) rated satisfaction in the top 3 boxes.

ER1

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=549); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

maintaining street signs

= significant variance

Maintaining street signs
  • Praise the maintenance of street signs
  • Residents consider the maintenance of street signs to be a very important responsibility of Council
    • Mean importance rating = 8.4
  • Satisfaction is high but has fallen significantly
    • Mean satisfaction rating = 7.2
    • Satisfaction decreased by 8% points between 2005-07
  • Households without children and those in the South ward are more satisfied
    • 59% of households without children vs. 37% younger households with children rated satisfaction in the top 3 boxes
    • 64% of South wards respondents rated satisfaction in the top 3 boxes compared to 55% of those in the West ward. Those in the West ward, in turn, have greater satisfaction than those in the East ward (39%).

ER6

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=548); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

managing traffic

= significant variance

Managing traffic
  • Concentrate on the management of traffic
  • Residents consider the management of traffic to be a very important responsibility of Council
    • Mean importance rating = 8.6
  • Satisfaction is good and has improved marginally
    • Mean satisfaction rating = 6.5
    • Satisfaction increased by 2% points between 2005-07
  • Households without children, newer residents and those in the South ward are more satisfied
    • 49% of households without children vs. 32% younger households with children rated satisfaction in the top 3 boxes
    • 50% of those who have lived in Claremont for under 6 years vs. 39% for those who have resided longer rated satisfaction in the top 3 boxes.
    • 57% of South wards respondents rated satisfaction in the top 3 boxes compared to 47% of those in the West ward. Those in the West ward, in turn, have greater satisfaction than those in the East ward (31%).

ER11

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=547); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

footpaths cycleways

= significant variance

Footpaths & cycleways
  • Concentrate on the provision of footpaths and cycleways
  • Residents consider the provision of footpaths and cycleways to be a very important responsibility of Council
    • Mean importance rating = 8.9
  • Satisfaction is good but has fallen significantly
    • Mean satisfaction rating = 5.8
    • Satisfaction decreased by 19% points between 2005-07
  • Satisfaction increases with age. Also, those without children and South ward respondents are more satisfied.
    • 16% 18-34 year olds vs. 25% 35-54 year olds vs. 35% 55 years+ rated satisfaction in the top 3 boxes
    • 31% households without children vs. 17% families with children rated satisfaction in the top 3 boxes.
    • 39% of South ward respondents vs. 22% East or 21% West ward respondents rated satisfaction in the top 3 boxes.

EF1

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=549); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

ease of pedestrians moving in the town centre

= significant variance

Ease of pedestrians moving in the town centre
  • Monitor/concentrate on the ease in which pedestrians can move in the town centre
  • Residents consider the ease in which pedestrians can move in the town centre to be a very important responsibility of Council
    • Mean importance rating = 8.5
  • Satisfaction is good but has fallen significantly
    • Mean satisfaction rating = 6.5
    • Satisfaction decreased by 5% points between 2005-07
  • Older, those without children, Females and those in either the South and West wards are more satisfied.
    • 48% of 55+ year olds vs 33% of younger respondents rated satisfaction in the top 3 boxes.
    • 43% without children vs. 30% with children rated satisfaction in the top 3 boxes.
    • 40% Females vs 35% males rated satisfaction in the top 3 boxes.
    • 45% both South and West wards vs. 33% East ward respondents rated satisfaction in the top 3 boxes.

NEW

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2005 n=321); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

ease of pedestrians moving in the suburbs

= significant variance

Ease of pedestrians moving in the suburbs
  • Sustain the ease in which pedestrians can move in the suburbs
  • Residents consider the ease in which pedestrians can move in the suburbs to be an important responsibility of Council
    • Mean importance rating = 8.2
  • Satisfaction is high but has fallen significantly
    • Mean satisfaction rating = 6.6
    • Satisfaction decreased by 12% points between 2005-07
  • Those without children, newer residents and those in the South ward are more satisfied.
    • 50% of households without children vs. 32% with children rated satisfaction in the top 3 boxes.
    • 54% of those living in Claremont under 6 years vs. 37% for 6+ yrs rated satisfaction in the top 3 boxes.
    • 60% of South ward residents vs. 36% East and 33% West ward residents rated satisfaction in the top 3 boxes.

NEW

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=544); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

controlling vandalism graffiti

= significant variance

Controlling vandalism & graffiti
  • Concentrate on the control of vandalism and graffiti
  • Residents consider the control of vandalism and graffiti to be a very important responsibility of Council
    • Mean importance rating = 8.5
  • Satisfaction is high but has fallen marginally
    • Mean satisfaction rating = 6.8
    • Satisfaction decreased by 4% points between 2005-07
  • Those without children, newer residents and those in the South or West wards are more satisfied.
    • 49% of households without children vs. 36% with children rated satisfaction in the top 3 boxes.
    • 52% of those living in Claremont under 6 years vs. 39% for 6+ yrs rated satisfaction in the top 3 boxes.
    • 50% of South and 51% of West ward residents vs. 39% East ward residents rated satisfaction in the top 3 boxes.

ES3

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=544); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

providing good street lighting

= significant variance

Providing good street lighting
  • Praise the provision of good street lighting
  • Residents consider the provision of good street lighting to be a very important responsibility of Council
    • Mean importance rating = 9.0
  • Satisfaction is high but has fallen significantly
    • Mean satisfaction rating = 7.0
    • Satisfaction decreased by 11% points between 2005-07
  • Those without children, older respondents and those in the South ward are more satisfied.
    • 58% of those aged 55 years and over vs. 44% younger respondents rated satisfaction in the top 3 boxes.
    • 53% of households without children vs. 43% with children rated satisfaction in the top 3 boxes.
    • 71% of South ward residents vs. 52% West vs. 33% East ward residents rated satisfaction in the top 3 boxes.

ER9

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=552); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

pleasant appearance to the town centre

= significant variance

Pleasant appearance to the town centre
  • Concentrate on the provision of a pleasant appearance to the town centre
  • Residents consider the provision of a pleasant appearance to the town centre to be a very important responsibility of Council
    • Mean importance rating = 8.5
  • Satisfaction is good but has fallen significantly
    • Mean satisfaction rating = 6.5
    • Satisfaction decreased by 5% points between 2005-07
  • Those without children and those in the South ward are more satisfied.
    • 42% of households without children vs. 34% with children rated satisfaction in the top 3 boxes.
    • 46% of South ward residents vs. 34% East and 37% West ward residents rated satisfaction in the top 3 boxes.

NEW

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=549); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

pleasant appearance to residential streetscapes

= significant variance

Pleasant appearance to residential streetscapes
  • Monitor the provision of a pleasant appearance to residential streetscapes
  • Residents consider the provision of a pleasant appearance to residential streetscapes to be a very important responsibility of Council
    • Mean importance rating = 8.4
  • Satisfaction is good but has fallen significantly
    • Mean satisfaction rating = 6.3
    • Satisfaction decreased by 11% points between 2005-07
  • The harshest critics are those aged 18-34 years of aged or reside in the East ward
    • 37% 18-34 yrs vs. 21% 35-54 yrs vs. 15% 55+ yrs are dissatisfied.
    • 33% East ward vs. 17% West ward vs. 12% South ward are dissatisfied.

NEW

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=549); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

encouraging economic growth tourism

= significant variance

Encouraging economic growth & tourism
  • Monitor Council’s ability to encourage economic growth and tourism
  • Residents consider Council’s ability to encourage economic growth and tourism to be the least important responsibility of Council
    • Mean importance rating = 6.3
  • Satisfaction is good but has fallen marginally
    • Mean satisfaction rating = 6.6
    • Satisfaction decreased by 2% points between 2005-07
  • Those under 34 years and newer residents are more satisfied.
    • 56% 18-34 yrs vs. 28% older respondents rated satisfaction in the top 3 boxes.
    • 45% of those living in Claremont under 6 years vs. 31% for 6+ yrs rated satisfaction in the top 3 boxes.

ED4

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=497); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

managing the natural environment

= significant variance

Managing the natural environment
  • Concentrate on the management of the natural environment
  • Residents consider the management of the natural environment to be a very important responsibility of Council
    • Mean importance rating = 8.5
  • Satisfaction is high but has fallen significantly
    • Mean satisfaction rating = 6.6
    • Satisfaction decreased by 7% points between 2005-07
  • Those without children, newer residents and those in the South and West wards are more satisfied.
    • 44% of households without children vs. 27% with children rated satisfaction in the top 3 boxes.
    • 54% of those living in Claremont under 6 years vs. 37% for 6+ yrs rated satisfaction in the top 3 boxes.
    • 47% of both South and West ward residents vs. 25% East and 33% rated satisfaction in the top 3 boxes.

EE2

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=501); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

controlling development zoning

= significant variance

Controlling development & zoning
  • Concentrate on the control of development and zoning
  • Residents consider the control of development and zoning to be a very important responsibility of Council
    • Mean importance rating = 8.7
  • Satisfaction is good but has fallen marginally
    • Mean satisfaction rating = 6.0
    • Satisfaction decreased by 3% points between 2005-07
  • Those without children, newer residents and those in the South ward are more satisfied.
    • 36% of households without children vs. 21% with children rated satisfaction in the top 3 boxes.
    • 38% of those living in Claremont under 6 years vs. 27% for 6+ yrs rated satisfaction in the top 3 boxes.
    • 37% of South ward residents vs. 30% East and 27% West ward residents rated satisfaction in the top 3 boxes.

EP10

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=503); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

controlling residential infill i e medium high density housing

= significant variance

Controlling residential infill (i.e. medium/high density housing)
  • Concentrate on the control of residential infill
  • Residents consider the control of residential infill to be a very important responsibility of Council
    • Mean importance rating = 8.5
  • This service has one of the lowest levels of satisfaction but has improved significantly
    • Mean satisfaction rating = 6.0
    • Satisfaction increased by 1% points between 2005-07
  • Those without children, newer residents and those in the South ward are more satisfied.
    • 41% of households without children vs. 13% with children rated satisfaction in the top 3 boxes.
    • 40% of those living in Claremont under 6 years vs. 24% for 6+ yrs rated satisfaction in the top 3 boxes.
    • 48% of South ward residents vs. 21% East and 21% West ward residents rated satisfaction in the top 3 boxes.

NEW

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=499); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

providing bulk rubbish collections

= significant variance

Providing bulk rubbish collections
  • Praise the provision of bulk rubbish collections
  • Residents consider the provision of bulk rubbish collections to be a very important responsibility of Council
    • Mean importance rating = 8.9
  • Satisfaction is high and has improved marginally
    • Mean satisfaction rating = 8.4
    • Satisfaction increased by 4% point between 2005-07
  • Females are more satisfied
    • 83% of females vs. 73% of males rated satisfaction in the top 3 boxes.

EW6

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=510); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

verge collection services
Verge collection services
  • 83% of respondents are satisfied with Council in the provision of verge collection services
    • These respondents rate satisfaction 6, 7, 8, 9 or 10 out of 10, where 10 is totally satisfied and 1 is totally dissatisfied
    • Mean satisfaction rating = 7.6
  • Those 55+ years, those without children and females are more satisfied.
    • 76% 55+ yrs vs. 54% younger respondents rated satisfaction in the top 3 boxes.
    • 68% of households without children vs. 54% with children rated satisfaction in the top 3 boxes.
    • 73% of both South and West ward residents vs. 49% of East ward residents rated satisfaction in the top 3 boxes
  • Of those who are dissatisfied, more bulk waste collections was the most cited thing to improve upon. This was followed by:
    • Better recycling procedures
    • More green waste pick-ups and bins
    • Speedier pick-up of items left on verges.

Q. Are you satisfied with the current verge collection service provided by Council? Base = all respondents who gave a valid response (2007 n=549);

Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

Q. What would you want to change with the verge collection service? Base = those dissatisfied; gave a rating of 1-4 out of ten and gave a valid response (2007 n=76)

support the introduction of a green waste bin
Support the introduction of a green waste bin
  • Of those who answered the question 54% are in support of the introduction of the green waste bin .
  • A further 12% were unsure and just over a third (34%) did not support the introduction of the bin.

Q. Would you support the introduction of a third (green waste 240 litre) bin? (2007 n=76)

providing recycling of rubbish including green waste

= significant variance

Providing recycling of rubbish including green waste
  • Praise the provision of recycling services
  • Residents consider recycling services to be a very important responsibility of Council
    • Mean importance rating = 9.1
  • Satisfaction is high and has increased significantly
    • Mean satisfaction rating = 8.1
    • Satisfaction fell by 5% points between 2005-07
  • Those 55+ years, those without children and females are more satisfied.
    • 80% 55+ yrs vs. 63% younger respondents rated satisfaction in the top 3 boxes.
    • 76% of households without children vs. 61% with children rated satisfaction in the top 3 boxes.
    • 75% females vs. 64% males rated satisfaction in the top 3 boxes.

EW3

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=509); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

weekly rubbish collections

= significant variance

Weekly rubbish collections
  • Praise the provision of weekly rubbish collections
  • Residents consider the provision of weekly rubbish collections to be the greatest responsibility of Council
    • Mean importance rating = 9.4
  • This service has the highest level of satisfaction and has remained static.
    • Mean satisfaction rating = 8.8
    • Satisfaction the same as 2005
  • Satisfaction increased with age
    • 74% 18-34 yrs vs. 82% 35-54 yrs vs. 92% 55+ yrs rated satisfaction in the top 3 boxes
  • South ward residents and females are more satisfied
    • 94% South ward vs. 74% East ward and 87% South ward residents rated satisfaction in the top 3 boxes
    • 88% females vs. 79% males rated satisfaction in the top 3 boxes

EW2

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=512); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

providing maintaining sport recreation facilities

= significant variance

Providing & maintaining sport & recreation facilities
  • Praise the provision and maintenance of sport and recreation facilities
  • Residents consider the provision of sport and recreation facilities to be a very important responsibility of Council
    • Mean importance rating = 8.5
  • Satisfaction is high and has remained static
    • Mean satisfaction rating = 7.7
    • Satisfaction is the same as that reported in 2005
  • Those without children, newer residents and those residing in the South ward are more satisfied.
    • 66% of those living in Claremont under 6 years vs. 55% those living longer in Claremont rated satisfaction in the top 3 boxes.
    • 65% of households without children vs. 49% with children rated satisfaction in the top 3 boxes.
    • 76% South ward residents vs. 47% West or 53% East ward residents rated satisfaction in the top 3 boxes.

EL5

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=504); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

providing maintaining the golf course

= significant variance

Providing & maintaining the golf course
  • Monitor the provision and maintenance of the golf course
  • Residents consider the provision and maintenance of the golf course to be an important responsibility of Council
    • Mean importance rating = 6.8
  • Satisfaction is good but has declined significantly
    • Mean satisfaction rating = 6.5
    • Satisfaction decreased by 5% points between 2005-07
  • Those without children, females and those residing in the South ward are more satisfied.
    • 45% of households without children vs. 36% with children rated satisfaction in the top 3 boxes.
    • 46% females vs. 36% males rated satisfaction in the top 3 boxes.
    • 57% South ward residents vs. 31% West or 34% East ward residents rated satisfaction in the top 3 boxes.

NEW

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=495); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

providing maintaining the claremont pool

= significant variance

Providing & maintaining the Claremont Pool
  • Sustain the provision and maintenance of the Claremont Pool
  • Residents consider the provision and maintenance of the Claremont Pool to be a very important responsibility of Council
    • Mean importance rating = 8.6
  • Satisfaction is high and has improved significantly
    • Mean satisfaction rating = 8.4
    • Satisfaction increased by 6% points between 2005-07
  • Those aged 18-34 years are more satisfied.
    • 93% 18-34 years olds vs. 73% older respondents rated satisfaction in the top 3 boxes.

NEW

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=503); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

providing maintaining parks

= significant variance

Providing & maintaining parks
  • Praise the provision and maintenance of parks
  • Residents consider the provision and maintenance of parks to be a very important responsibility of Council
    • Mean importance rating = 9.0
  • Satisfaction is high and has improved marginally
    • Mean satisfaction rating = 7.9
    • Satisfaction increased by 1% points between 2005-07
  • South ward residents are more satisfied
    • 80% South ward vs. 68% west and 60% East ward rated satisfaction in the top 3 boxes.

EL3

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=509); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

providing maintaining playgrounds

= significant variance

Providing & maintaining playgrounds
  • Praise the provision and maintenance of playgrounds
  • Residents consider the provision and maintenance of playgrounds to be a very important responsibility of Council
    • Mean importance rating = 8.8
  • Satisfaction is high and has improved marginally
    • Mean satisfaction rating = 7.8
    • Satisfaction increased by 4% points between 2005-07
  • Those 18-34 years of age and newer residents are more satisfied.
    • 81% 18-34 yrs vs. 60% older rated satisfaction in the top 3 boxes.
    • 76% of those living in Claremont under 6 years vs. 61% those living longer in Claremont rated satisfaction in the top 3 boxes.

NEW

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=506); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

providing library services

= significant variance

Providing library services
  • Praise the provision of library services
  • Residents consider the provision of library services to be a very important responsibility of Council
    • Mean importance rating = 8.5
  • Satisfaction is high and has improved marginally
    • Mean satisfaction rating = 8.2
    • Satisfaction increased by 2% points between 2005-07
  • Those without children and those residing in the South ward are more satisfied.
    • 80% of households without children vs. 68% with children rated satisfaction in the top 3 boxes.
    • 81% 18-34 yrs and 80% 55+ yrs vs. 64% 35-54 yrs rated satisfaction in the top 3 boxes.
    • 84% South ward residents vs. 73% West or 68% East ward residents rated satisfaction in the top 3 boxes.

EI1

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=510); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

providing museum services

= significant variance

Providing museum services
  • Sustain the provision of museum services
  • Residents consider the provision of museum services to be an important responsibility of Council
    • Mean importance rating = 6.6
  • Satisfaction is good and has improved significantly
    • Mean satisfaction rating = 7.5
    • Satisfaction increased by 5% points between 2005-07
  • Those without children, newer residents and females are more satisfied.
    • 63% of those living in Claremont under 6 years vs. 49% those living longer in Claremont rated satisfaction in the top 3 boxes.
    • 62% of households without children vs. 43% with children rated satisfaction in the top 3 boxes.
    • 60% of females vs. 46% of males rated satisfaction in the top 3 boxes.

NEW

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=494); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

controlling animals pests

= significant variance

Controlling animals & pests
  • Praise the control of animals and pests
  • Residents consider the control of animals and pests to be a very important responsibility of Council
    • Mean importance rating = 8.2
  • Satisfaction is good and has improved significantly
    • Mean satisfaction rating = 7.5
    • Satisfaction increased by 6% points between 2005-07
  • Those without children, newer residents and females are more satisfied.
    • 56% of those living in Claremont under 6 years vs. 53% those living longer in Claremont rated satisfaction in the top 3 boxes.
    • 60% of households without children vs. 46% with children rated satisfaction in the top 3 boxes.
    • 58% of females vs. 48% of males rated satisfaction in the top 3

EC1

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=500); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

providing health services i e standards in food premises noise control

= significant variance

Providing health services (i.e. standards in food premises, noise control)
  • Concentrate on the Council’s provision of health services
  • Residents consider Council’s provision of health services to be a very important responsibility of Council
    • Mean importance rating = 8.7
  • Satisfaction is good and has improved significantly
    • Mean satisfaction rating = 7.1
    • Satisfaction increased by 5% points between 2005-07
  • Newer residents and females are more satisfied.
    • 58% of households without children vs. 36% with children rated satisfaction in the top 3 boxes.
    • 51% of females vs. 45% of males rated satisfaction in the top 3

EC7

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=504); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

providing services for youth

= significant variance

Providing services for youth
  • Monitor the provision of services for youth
  • Residents consider the provision of services for youth to be an important responsibility of Council
    • Mean importance rating = 7.8
  • Satisfaction is good and has improved significantly
    • Mean satisfaction rating = 6.6
    • Satisfaction increased by 6% points between 2005-07
  • Satisfaction increases with age.
    • 21% 18-34 yrs vs. 24% 35-54 yrs vs. 32% 55+ yrs
  • Those without children, newer residents, South ward residents and males are more satisfied.
    • 34% of those living in Claremont under 6 years vs. 23% those living longer in Claremont rated satisfaction in the top 3 boxes.
    • 33% of households without children vs. 15% with children rated satisfaction in the top 3 boxes.
    • 30% of males vs. 23% of females rated satisfaction in the top 3
    • 36% South ward vs. 25% East and 20% West ward residents rated satisfaction in the top 3 boxes.

EG1

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2005 n=302); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

providing services for seniors

= significant variance

Providing services for seniors
  • Concentrate on the provision of services for seniors
  • Residents consider the provision of services for seniors to be a very important responsibility of Council
    • Mean importance rating = 8.3
  • Satisfaction is good and has improved marginally
    • Mean satisfaction rating = 7.1
    • Satisfaction increased by 1% points between 2005-07
  • Residents who have lived in Claremont 6 or more years are more satisfied.
    • 47% of those living in Claremont 6+ years vs. 38% under 6 yrs in Claremont rated satisfaction in the top 3 boxes.

EG3

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=532); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

providing services access for the disabled

= significant variance

Providing services & access for the disabled
  • Concentrate on the provision of services and access for people with disabilities
  • Residents consider the provision of services and access for people with disabilities to be a very important responsibility of Council
    • Mean importance rating = 8.5
  • Satisfaction is good and has fallen marginally
    • Mean satisfaction rating = 6.9
    • Satisfaction decreased by 4% points between 2005-07
  • Males and those residing in the South ward are more satisfied.
    • 49% of males vs. 40% of females rated satisfaction in the top 3
    • 54% South ward vs. 44% East ward vs. 35% West ward rated satisfaction in the top 3 boxes.

EG5

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=525); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

preserving the town s heritage

= significant variance

Preserving the town’s heritage
  • Monitor Council’s ability to preserve the town’s heritage
  • Residents consider Council’s ability to preserve the town’s heritage to be a very important responsibility of Council
    • Mean importance rating = 8.0
  • Satisfaction is good and has improved marginally
    • Mean satisfaction rating = 7.0
    • Satisfaction increased by 4% points between 2005-07
  • Those without children and West ward residents are more satisfied.
    • 46% of households without children vs. 37% with children rated satisfaction in the top 3 boxes.
    • 54% West ward vs. 47% South ward vs. 32% East ward rated satisfaction in the top 3 boxes.

NEW

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=537); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

encouraging art culture

= significant variance

Encouraging art & culture
  • Monitor Council’s encouragement of art and culture
  • Residents consider Council’s encouragement of art and culture to be an important responsibility of Council
    • Mean importance rating = 7.5
  • Satisfaction is good and has fallen marginally
    • Mean satisfaction rating = 6.5
    • Satisfaction decreased by 1% points between 2005-07
  • Residents in the South ward are more satisfied
    • 38% South ward vs. 27% both east and West ward residents rated satisfaction in the top 3 boxes.

EA3

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=531); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

communicating consulting with the community

= significant variance

Communicating & consulting with the community
  • Concentrate on Council’s communication and consultation with the community
  • Residents consider Council’s communication and consultation with the community to be a very important responsibility of Council
    • Mean importance rating = 8.8
  • Satisfaction is good and has remained static
    • Mean satisfaction rating = 6.8
    • Satisfaction has not changed between 2005-07
  • Older respondents, those without children, males and South ward residents are more satisfied.
    • 49% 55+ yrs vs. 33% under 55 yrs rated satisfaction in the top 3 boxes.
    • 46% of households without children vs. 28% with children rated satisfaction in the top 3 boxes.
    • 48% of males vs. 33% of females rated satisfaction in the top 3
    • 48% South ward vs. 36% East and 34% West ward residents rated satisfaction in the top 3 boxes.

NEW

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=543); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

managing finances responsibly

= significant variance

Managing finances responsibly
  • Concentrate on Council’s ability to manage finances responsibly
  • Residents consider Council’s ability to manage finances responsibly to be a very important responsibility of Council
    • Mean importance rating = 9.3
  • Satisfaction is good and has declined marginally
    • Mean satisfaction rating = 6.8
    • Satisfaction decreased by 3% points between 2005-07
  • Older respondents, those without children, males and South ward residents are more satisfied.
    • 54% 55+ yrs vs. 36% under 55 yrs rated satisfaction in the top 3 boxes.
    • 50% of households without children vs. 32% with children rated satisfaction in the top 3 boxes.
    • 50% of males vs. 37% of females rated satisfaction in the top 3
    • 51% South ward vs. 46% West ward vs. 34% East and ward residents rated satisfaction in the top 3 boxes.

NEW

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=534); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

providing access to council information

= significant variance

Providing access to Council information
  • Concentrate on the accessibility of Council information
  • Residents consider the accessibility of Council information to be a very important responsibility of Council
    • Mean importance rating = 8.8
  • Satisfaction is good and has improved significantly
    • Mean satisfaction rating = 7.1
    • Satisfaction increased by 8% points between 2005-07
  • Older respondents, those without children, males and South ward residents are more satisfied.
    • 57% 55+ yrs vs. 37% under 55 yrs rated satisfaction in the top 3 boxes.
    • 54% of households without children vs. 30% with children rated satisfaction in the top 3 boxes.
    • 52% of males vs. 39% of females rated satisfaction in the top 3
    • 57% South ward vs. 40% East and 44% West ward residents rated satisfaction in the top 3 boxes.

EI11

Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied.

Base = Respondents who gave a valid response (2007 n=539); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

frequency of visiting museums

= significant variance

Frequency of visiting museums
  • 38% of respondents visit museums in the Town of Claremont
  • The greatest proportion of respondents visit museums once a year or less
    • This was mentioned by 32% of respondents
  • Those most likely to visit are those 35 years and over, have children and reside in either the West or South wards.
    • 75% 18-34 yrs vs. 54% 35+ stated they don’t visit
    • 67% without children vs. 49% with children stated they don’t visit
    • 70% East ward vs. 51% West ward and 56% South ward stated they don’t visit

Q. How frequently do you or members of your household visit/use this service in Claremont.

Base = all respondents who gave a valid response (2007 n=559)

frequency of visiting library
Frequency of visiting library
  • 76% of respondents visit libraries in the Town of Claremont
  • The greatest proportion of respondents visit libraries once a year or less or once every 3 months
    • This was mentioned by 18% of respondents
  • Those most likely to visit are those 35 years and over, have children and reside in either the West or South wards.
    • 37% 18-34 yrs vs. 15% 35+ stated they don’t visit
    • 27% without children vs. 14% with children stated they don’t visit
    • 35% East ward vs. 17% West ward and 11% South ward stated they don’t visit

Q. How frequently do you or members of your household visit/use this service in Claremont.

Base = all respondents who gave a valid response (2007 n=559)

frequency of visiting golf course
Frequency of visiting golf course
  • 48% of respondents use the golf course in the Town of Claremont
  • The greatest proportion of respondents use the golf course once a year or less
    • This was mentioned by 16% of respondents
  • Those most likely to visit frequently have children, males and reside in the East ward.
    • 54% without children vs. 42% with children don’t visit
    • 54% female vs. 42% female don’t visit
    • 66% South ward vs. 54% West and 38% East ward residents visit once a week.

Q. How frequently do you or members of your household visit/use this service in Claremont.

Base = all respondents who gave a valid response (2007 n=559)

frequency of visiting parks playgrounds
Frequency of visiting parks/playgrounds
  • 89% of respondents use the parks/playgrounds in the Town of Claremont
  • The greatest proportion of respondents use the parks/playgrounds once or twice a week
    • This was mentioned by 42% of respondents
  • Those most likely to visit frequently have children, males and reside in the East ward.
    • 54% with children vs. 35% without children visit once a week
    • 47% male vs. 39% female visit once a week
    • 49% East ward vs. 41% West and 38% South ward residents visit once a week.

Q. How frequently do you or members of your household visit/use this service in Claremont.

Base = all respondents who gave a valid response (2007 n=559)

frequency of visiting pool

= significant variance

Frequency of visiting pool
  • 69% of respondents visit the Claremont pool
    • This has increased significantly; up from 55% in 2005
  • The greatest proportion of respondents visit the Claremont pool once a week to once a fortnight
    • This was mentioned by 20% of respondents
  • Those most likely to visit are under 55 years, female, have children and reside in the East ward.
    • 54% 55+ yrs vs. 12% 18-54 yrs stated they don’t visit
    • 38% without children vs. 11% with children stated they don’t visit
    • 33% male vs. 24% female stated they don’t visit
    • 36% West ward and 34% South ward vs. 16% East ward stated they don’t visit

Q. How frequently do you or members of your household visit/use this service in Claremont.

Base = all respondents who gave a valid response (2007 n=559)

pool maintenance or upgrading

= significant variance

Pool maintenance or upgrading
  • Overall, the majority of respondents to the survey display a significantly higher preference for only undertaking planner maintenance compared to the other two options presented in the research.
    • Planned maintenance (45% - agree and strongly agree)
    • Enlarge the 2 pools (33% - agree and strongly agree)
    • Redevelop entire complex (34% - agree and strongly agree)
  • Those most likely to ‘strongly agree’ that the whole should be redeveloped and enlarged are frequent users (34%). Those most likely to ‘strongly agree’ that the only planned maintenance should be undertaken at the pool are moderate (33%) and frequent users (29%).
  • Those who agreed that the Council should take the opportunity to redevelop and enlarge the whole complex were what type of improvements should be made. The responses provided included:
    • More play facilities/slides etc 15%
    • Better food-drink/Cafe/Kiosk/ 15%
    • Complete rec centre/Gym/Squash 10%
    • Upgrade change-rooms/showers 9%
    • Landscape/picnic/BBQ areas/family 9%
    • Covered/All weather/Indoor 8%
    • Need a general upgrade 8%
    • Another pool/More lanes/Extra large 7%

Q. Level of agreement with changes to the pool.

Base = all respondents who gave a valid response (2007 n=511)

dealings in last 12 months

= significant variance

Dealings in last 12 months

% of respondents

  • 79% of respondents stated they had dealings with Council administration staff in the last 12 months
    • This was higher than in 2005 where 65% said they had contact
  • Of those who had dealings, most did so via telephone or in person
    • 76% telephoned
    • 66% visited in person
    • 39% did so in writing
  • The method of contact was generally similar compared to the previous study
    • 76% and 71% telephoned in 2007 and 2005 respectively
    • 39% and 35% in writing in 2007 and 2005
    • 66% and 73% visited in person in 2007 and 2005 (higher than in 2005)
  • The most cited reasons for contacting Council included:
    • Building plans/proposals 30%
    • Development of the area 13%
    • Traffic control 12%
    • Buying waste bags 12%
    • Parking issues 11%
    • Trees 11%

Q. In the last 12 months, have you had any dealings with Council administration staff either by phone, in writing or in person?

Base: Respondents all respondents (2007 n=559); Base for method of dealings (n=381)

satisfaction with administration staff dealings

= significant variance

Satisfaction with administration staff dealings

% of respondents

  • 59% of respondents who had contact in the last 12 months are satisfied (rating 6-10) with their dealing with administration staff
    • 58% were extremely satisfied with their dealings (codes 8-10)
    • Satisfaction has fallen significantly from 2005 (74%)
  • Over a third (35%) who had contact were dissatisfied with the experience
    • Up from 20% in 2005
  • Those who visited in person had higher levels of satisfaction
    • 46% very satisfied of those who visited in person
    • 37% very satisfied of those who telephoned
    • 38% very satisfied of those who wrote
  • Satisfaction increases with age
    • 21% 18-34 yrs vs. 43% 35-54 yrs vs. 55% 55+ yrs rated satisfaction in the top 3 boxes.
  • Longer residents, males and those in either the East or West wards are more satisfied
    • 44% resided 6+ years vs. 33% under 6 years rated satisfaction in the top 3 boxes.
    • 46% male vs. 37% female rated satisfaction in the top 3 boxes
    • 48% East ward and 44% West vs. 34% South ward residents rated satisfaction in the top 3 boxes.

Q. How satisfied are you with your dealings with Council administration staff?

Base: Respondents who had dealings with administration staff in last 12 months (2007 n=379)

Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied 1-4

most effective means of communication

= significant variance

Most effective means of communication
  • As in 2005, the greatest proportion of respondents nominated letter drops by Council and the Town Talk magazine as being the most effective ways for Council to communicate to them
    • This was mentioned by 41% and 30% of respondents respectively
    • Preference for letter box drops has increased significantly from 31% in 2005 to 41% in the current study
  • 18% mentioned articles in the local newspaper
    • The proportion mentioning this decreased significantly; down 6% points between 2005-07
  • Females prefer letterbox drop.
    • 43% female vs. 33% males
  • Those aged 35 years and over preferred Town Talk whereas those 18-34 years preferred the Internet.
    • 40% 35+ yrs vs. 0% 18-34yrs for Town Talk
    • 16% 18-34 yrs vs. 0% 35+ yrs for the Internet

NEW

Q. Which would be the most effective way for communicating Council messages to you?

Base = all respondents who gave a valid response (2007 n=532); single response only

contact with ward councillors in last 12 months
Contact with Ward Councillors in last 12 months

% of respondents

  • 30% of respondents stated they know who their elected Ward Councillors are
    • Down on the 2005 result of 36%
    • Awareness increases with age, length of residency
      • 12% 18-34yrs vs. 31% 35-54yrs vs. 42% 55+ yrs
      • 37% resident for 6+ yrs vs. 15% under 6 yrs
    • Males and those in the South ward are more likely to know their elected Councillors
      • 35% males vs. 26% females
      • 40% South ward vs. 25% East and 23% West wards
  • 13% of respondents claimed to have had contact with a Ward Councillor in the last 12 months
    • Contact in 2005 was down slightly from that of 2005 (15%)
    • Residents within the town for more than 6 years (17%), those in the South ward (22%) and those 35 years and older (15%) are more likely to have had contact
  • Of those who had contact with a Ward Councillor, 89% said it was easy to make contact with the Councillor
    • Similar to the 2005 result of 89%

Q. Have you had contact with a Ward Councillor in the Last 12 months? Base: All respondents who gave a valid response (n=554)

Q. Would you say it was easy or difficult to make contact with the Councillor? Base: Those who had contact in last 12 months and who gave a valid response (n=68)

satisfaction with level of representation by elected ward councillors

= significant variance

Satisfaction with level of representation by elected Ward Councillors

% of respondents

  • Just over half (40%) of respondents were satisfied with the level of representation by Ward Councillors
    • These respondents rate satisfaction 6, 7, 8, 9 or 10 out of 10, where 10 is totally satisfied and 1 is totally dissatisfied
    • 18% were very satisfied with the level of representation (codes 8-10)
  • The current level of satisfaction is significantly lower than that recorded in 2005 and in 2002.
  • Satisfaction increases with longer durations of residence within the town and with age
    • 13% resident <6 years vs. 20% resident for 6+ years rated satisfaction in the top 3 boxes
    • 6% 18-34 year olds vs. 14% 35-54 year olds vs. 30% 55 years+ rated satisfaction in the top 3 boxes
  • Those who know their elected Ward Councillor have higher levels of satisfaction
    • 30% very satisfied with representation if ‘know’ who Councillor is
    • 12% very satisfied with representation if ‘don’t know’ who Councillor is
  • Those who had contact with a Ward Councillor in last 12 months have higher levels of satisfaction
    • 36% very satisfied with representation if ‘had’ contact
    • 15% very satisfied with representation if ‘didn’t have’ contact

Q. Overall, how satisfied are you with the level of representation provided by your elected Ward Councillors?

Base: All respondents who gave a valid response (2007 n=526)

Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied 1-4

safety in the town of claremont
Safety in the Town of Claremont
  • The majority of respondents feel very or fairly safe living in the Town of Claremont
    • 90% feel safe (similar to that recorded in 2005 – 88%)
    • Those in the West (38%) and South (37%) wards are more likely to feel very safe compared to those in the East ward (19%)
  • Amongst those who felt unsafe (gave a rating of 1-3), the largest proportion of respondents suggested that Council should increase the presence of police to improve safety
    • This was mentioned by 33% of respondents
  • This was followed by:
    • More lighting 26%
    • More/better security patrols 19%

NEW

Q. Overall, how safe do you feel living in the Town of Claremont?

Base = all respondents who gave a valid response (2007 n=558); where 1 = very unsafe and 5 = very safe.

Q. What would you expect the Town of Claremont to do to improve safety? Base = those who felt unsafe; gave a rating of 1, 2 or 3 and gave a valid response (2007 n=41)

safety on specific issues
Safety on specific issues

Respondents feel safer being outside undertaking activities during the day than at night

Unsafe

Safe

Q: Please indicate how safe you feel in regards to each of the following; where 1 = very unsafe and 5 = very safe.

Base = all respondents (2007 n=various)

safety on specific issues cont
Safety on specific issues (cont…)
  • Those most likely to feel ‘very safe’ in their home during the day were males, those under 35 years of age, those without children and residents from either the South and West wards.
    • 65% 18-34yrs vs. 52% 35+ years
    • 61% without children vs. 49% with children
    • 64% South ward and 60% West ward vs. 45% East ward
    • 63% males vs. 50% females
  • Those most likely to feel ‘very safe’ in their home at night were males and residents from the West ward.
    • 44% West ward vs. 26% East ward and 30% South ward
    • 42% males vs. 27% females
  • Those most likely to feel ‘very safe’ walking in their neighbourhood during the day were males, those without children and residents from either the South and West wards.
    • 64% without children vs. 45% with children
    • 70% South ward and 66% West ward vs. 46% East ward
    • 65% males vs. 55% females
  • Those most likely to feel ‘fairly safe’ walking in their neighbourhood during at night were males, those under 35 years of age, those with children and residents from either the South and West wards.
    • 72% 18-34yrs vs. 39% 35+ years
    • 58% with children vs. 43% without children
    • 52% males vs. 45% females
  • The younger the more likely they are to feel ‘very safe’ walking in the town centre during the day.
    • 75% 18-34 yrs vs. 68% 35-54 yrs vs. 59% 55+ yrs

Q: Please indicate how safe you feel in regards to each of the following; where 1 = very unsafe and 5 = very safe.

Base = all respondents (2007 n=various)

safety on specific issues cont1
Safety on specific issues (cont…)
  • Those most likely to feel ‘fairly safe’ walking in the town centre at night were males, those under 35 years of age and residents from either the South ward.
    • 60% 18-34yrs vs. 37% 35+ years
    • 51% South ward vs. 34% West ward vs. 41% East ward
    • 49% males vs. 38% females
  • Those most likely to feel ‘very safe’ in their home during the day were males, those under 35 years of age, those without children and residents from either the South and West wards.
    • 65% 18-34yrs vs. 52% 35+ years
    • 61% without children vs. 49% with children
    • 64% South ward and 60% West ward vs. 45% East ward
    • 63% males vs. 50% females
  • Those most likely to feel ‘very safe’ going to pubs and clubs were those under 35 years of age, those with children and residents from either the East and West wards.
    • 31% 18-34yrs vs. 8% 35+ years
    • 22% with children vs. 10% without children
    • 16% East ward and 18% West ward vs. 7% South ward
  • Those most likely to feel ‘very safe’ going to cafes and restaurants were males, those under 35 years of age and those with children.
    • 59% 18-34yrs vs. 35% 35+ years
    • 48% with children vs. 39% without children

Q: Please indicate how safe you feel in regards to each of the following; where 1 = very unsafe and 5 = very safe.

Base = all respondents (2007 n=various)

safety on specific issues cont2
Safety on specific issues (cont…)
  • Those most likely to feel ‘very safe’ walking through parks & open spaces during the day were males and those under 55 years of age.
    • 47% 18-54yrs vs. 42% 55+ years
    • 55% males vs. 38% females
  • Those most likely to feel ‘fairly safe’ walking through parks & open spaces at night were males and those under 55 years of age.
    • 28% 18-54yrs vs. 15% 55+ years
    • 31% males vs. 17% females
  • Those most likely to feel ‘fairly safe’ walking through parks & open spaces during the day were males and those under 55 years of age.
    • 47% 18-54yrs vs. 42% 55+ years
    • 55% males vs. 38% females
  • Those most likely to feel ‘very safe’ using ATMs were males and those with children. Perception of safety using ATMs was also a function of age – where the younger the respondents the more likely they are to feel ‘very safe’.
    • 43% 18-34yrs vs. 37% 35-54 yrs vs. 25% 55+ years
    • 48% with children vs. 26% without children
    • 38% males vs. 31% females
  • Those most likely to feel ‘fairly safe’ waiting for a train at night were those under 55 years of age and those from the West ward.
    • 23% 18-54yrs vs. 14% 55+ years
    • 32% West ward vs. 19% South ward and 14% East ward.

Q: Please indicate how safe you feel in regards to each of the following; where 1 = very unsafe and 5 = very safe.

Base = all respondents (2007 n=various)

services activities for young people overall
Services/activities for young people – overall

YOUTH PERSPECTIVE

  • 22% of the households surveyed have young adult(s) living in their household
  • Amongst the young adults surveyed, 38% were of the opinion that Council does a good job of providing services/activities for young people
    • 10% gave a rating of 8-10
    • The proportion satisfied has fallen from 48% in 2005 to 38% in 2007
  • Of those youths who felt dissatisfied, the main suggestions provided as to how the Town of Claremont could improve services/activities for young people include:
    • Have more sports and recreational activities 38%
    • Have more events and activities for youth 14%

Q. How well does Claremont provide services/activities for young people? Base = young adult(s) within the household (2007 n=111); where 1 = not at all well and 10= very well

Q. How can Claremont improve services/activities for young people? Base = young adult(s) who felt that Council doesn’t provide adequate services/activities for young people and who gave a valid response; gave a rating of 1, 2, 3 or 4 (2007 n=39)

services activities for young people overall1
Services/activities for young people – overall

RESPONDENT PERSPECTIVE

  • Amongst the respondents surveyed, 46% were of the opinion that Council does a good job of providing services/activities for young people
    • 12% gave a rating of 8-10
    • This has fallen from 56% in 2005 to 46% in 2007
    • Males (16%) are more likely to be very satisfied compared to females (9%).
    • Those 35 years and over (15%) are more likely to be very satisfied compared to their younger counterparts (6%).
  • Of those respondents who felt dissatisfied the main suggestions provided as to how the Town of Claremont could improve services/activities for young people include:
    • More sports and recreational activities 31%
    • Better advertise events 25%
    • Make the town centre more vibrant 16%

Q. How well does Claremont provide services/activities for young people? Base = all respondents (2005 n=509); where 1 = not at all well and 10 = very well

Q. How can Claremont improve services/activities for young people? Base = all respondents who felt that Council doesn’t provide adequate services/activities for young people and who gave a valid response; gave a rating of 1, 2, 3 or 4 (2005 n=73)

importance of services activities for young people place to hang out
Importance of services/activities for young people – place to hang out

YOUTH PERSPECTIVE

  • Amongst the young adults surveyed, 67% were of the opinion that it is important for Council to provide services/activities for young people
    • Overall importance is down from 73% in 2005
    • Similarly, 40% gave an importance rating of 8-10; down from 57% in 2005
  • It is important to provide such services because:
    • it is provides a safe environment for youths 24%
  • It is unimportant to some as they:
    • Are too busy to use such a facility 66%

Perceived Importance

*

Q. How important is it to have a place for young people to congregate or ‘hang-out’ in the Claremont area?

Base = young adult(s) within the household who gave a valid response (2007 n=110); where 1 = not at all important and 10 = extremely important

Q. Why do you say that? Base = young adults within the household who gave a valid response (2005 n=84); multiple responses allowed

main issues faced by young people

= significant variance

between youth &respondent

Main issues faced by young people
  • From a youth perspective, most were of the opinion that the main issues facing them include:
    • Personal safety 39%
    • Boredom & need to do things 18%
    • Need to do physical activities 18%
    • Need to make the town more vibrant 16%
  • Conversely, from the perspective of respondents, most felt that the main issues faced by young people include:
    • Personal safety 23%
    • Alcohol 15%
    • Drugs 14%
    • Boredom & need to do things 14%
  • Youths are significantly more likely than respondents to say
    • Safety and lighting
    • Physical activities
    • More vibrancy in the town
  • Conversely respondents are more likely than youths to say
    • Alcohol
    • Drugs
    • Need a place for youth to meet

Q. What do you consider to be the main issues faced by young people in the area?

Base = young adults within the household who gave a valid response (2007 n=77) and all respondents who gave a valid response (2007 n=280);

multiple responses allowed

suggestions for resolving main issues faced by young people
Suggestions for resolving main issues faced by young people
  • The most commonly cited suggestion for resolving or dealing with the perceived main issues facing young people include:
    • Improve awareness levels of activities 24%
    • Make the town vibrant – a place to go 20%
    • Encourage sport and recreation 16%

Q. Do you have any suggestions on ways to deal with or resolve the issues you mentioned? Bearing in mind that there may be cost implications

Base = all respondents who gave a valid response (2007 n=110); multiple responses allowed

suggested improvements
Suggested improvements
  • The most commonly cited improvements included”
    • Better traffic management in the Town and controlling of vehicle speeds.
    • Improve the street scapes within the suburbs – cleaner more tidy streets, make the street more attractive
    • Improve and provide more footpaths
    • Improve parking through providing more and better policing of parked vehicles
    • Street trees – plant more trees, better care and management (pruning) of trees, more attractive trees

Q. Thinking about all the services the Council provides, or can provide, what improvements could the Town of Claremont undertake to better satisfy your needs, bearing in mind there may be an additional cost.

Base = all respondents who gave a valid response (2007 n=359); multiple responses allowed

thank you

Thank You

If you have any queries about this report, please contact :

John Bourne | Australian Market Intelligence | T: (08) 6218 4242