Welcome to our Annual General Meeting 5 September 2013

1. Welcome to our Annual General Meeting5 September 2013

2. Welcome Stuart Poynor Chief Executive

3. Who we are • UK’s biggest provider of integrated health and adult social care services • Serving a population of 1.1 million people • Cover diverse area of Staffordshire and Stoke-on-Trent • Employ around 6,000 people

4. Our Values We Put Quality First We Focus on People We Take Responsibility

5. What we’re about • Services around individual, family, community • Enabling people to remain independent • Innovative services which are simple and easy to access • Partnerships

6. Our Achievements 2012/13 • Children’s Directorate established • Service Developments • Staff recognition

7. Raising Concerns • Ambassador for Cultural Change • Raising Concerns campaign • Questions

8. Leaders in Integrated Care Community Intervention Service Bilbrook House, Codsall Q&A Chaired by David Pearson, Non Executive Director

9. Community Intervention Bilbrook House • Mrs Peggy Howes, Service User • Sue Kingsfield Social Care • Jenny Timmins Nursing/Therapy • Meg Barrow- Social Care Assessor • Elaine Shiach, Occupational Therapist, Hospital Discharge • Kevin Brett, Integrated Service Manager

10. Finance Jonathan Tringham Director of Finance and Resources

11. Financial Performance 2012/13

12. Where does our money come from?

13. Where does our money go?

14. Financial Duties and Targets

15. Performance headlines • Patient Experience Net Promoter Score +66.67 across community hospitals and all services, based on a sample of 1,473 people. The national view is that a score greater than +50 is considered ‘excellent’ • More social care clients feel supported to make their own decisions about their care • the average length of stay in community hospitals is at all time low at 21.5 days against a target of 23 days • 3.3 % occupied bed days attributable to delayed transfers of care against a target of 3.5% • 87.9%of older people recorded as remaining at home 91 days following reablement • 52% of reablement clients needed no on-going social care services after 91 days, against a target of 42% • waiting times at walk-in centres / minor injury units exceeded statutory requirements. • 11 cases of clostridium difficile • No more than one case of MRSA. This occurred in September 2012

16. Our ambitions and future direction Geraint Griffiths Deputy Chief Executive

17. The future • Move from traditional, reactive care system to support before crisis occurs • Improving care and services to greater number of patients who spend less time in our five community hospitals • Improving support for patients at discharge to support independence and reduce readmission • Developing specialist support for frail patients with complex needs across all of their treatment • Better joined up working for children’s services

18. What does it mean for you? • Increased independence • Improved experience • Improved care • Better value for money • More time

19. Questions

20. Close Thank you