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Results from the Performance Management Survey By Janice Rouiller and Laura Stouffer, SAIC and Amy Culbertson, OQM * 1 April 2004 *Note: All data analyses were conducted by SAIC. Table of Contents. Purpose and Methodology………………………………………………………….3

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    Presentation Transcript
    1. Results from the Performance Management Survey By Janice Rouiller and Laura Stouffer, SAIC and Amy Culbertson, OQM* 1 April 2004 *Note: All data analyses were conducted by SAIC.

    2. Table of Contents • Purpose and Methodology………………………………………………………….3 • Respondent Information…………………………………………………………….6 • Perceptions of Cycle 2 PM Implementation……………………………….…….14 • Perceptions of Needs for Cycle 3…………………………………………………47 • Organizational Climate Perceptions………………………………………………63 • Customer Scorecard Ratings………………………………………………………83 • Summary of Comments..…………………………………………………………..96 • Summary………………………………………………..…………………………..102 • Appendix - Individual Comments from Survey…………………………………..107

    3. Purpose • Administer a customized version of the ORS Customer Scorecard to: • Gather feedback on past Performance Management (PM) implementation efforts • Collect needs assessment information to tailor the on-going implementation of PM • Gather data on the required Customer Scorecard dimensions • Collect organizational culture change information for the Evaluation Study

    4. Methodology • Administer the survey at the completion of the second cycle of Performance Management implementation on an organization-wide basis • Which occurred in January 2004 • Designed and tested web survey during February 2004 • Survey went “live” on 2 March 2004 • Email requests sent to all PM Team Leaders, Members, and additional senior ORS/ORF managers • First reminder email sent 8 March • Second reminder email sent 15 March • Closed survey field period 22 March • Data file sent to contractor for analysis

    5. Survey Distribution Number of email recipients 196 Number of respondents 70 Response Rate 36%

    6. Respondent Information

    7. Respondents by Role N =69 Number of Respondents Note: Multiple responses allowed. One respondent skipped this question.

    8. Respondents by Organization N = 69 Number of Respondents Note: One respondent skipped this question.

    9. Respondents by Program Area N = 68 Number of Respondents Note: Multiple responses allowed. Two respondents skipped this question.

    10. Experience with the PM Process N = 66 N = 65 N = 63 N = 65 N = 65 Percent “Yes”

    11. Approximately what percent of time did you spend on PM-related activities during Jan 03 - Jan 04? N = 69 Number of Respondents Percent of time Spent

    12. On average, how often did your PM team meet during the time period Jan 03 - Jan 04? N = 69 Number of Respondents How Often PM Team Met

    13. To what extent did your team members work between meetings to implement PM? N = 69 Mean = 6.17 Median = 6 To No Extent To a Great Extent

    14. Perceptions of Cycle 2 PM Implementation (January 2003 - January 2004)

    15. How helpful did you find the following in implementing PM? Not at all Helpful Extremely Helpful Mean Ratings

    16. How helpful did you find the following tools in implementing PM? N = 68 N = 67 N = 69 N = 67 N = 68 Not at all Helpful Extremely Helpful Mean Ratings

    17. How helpful did you find the following tools in implementing PM? Listings of the Services Hierarchy N = 68 Mean = 5.39 Median = 6 Not at all Helpful Extremely Helpful

    18. How helpful did you find the following tools in implementing PM? Performance Management Plan (PMP) Template N = 67 Mean = 6.91 Median = 8 Extremely Helpful Not at all Helpful

    19. How helpful did you find the following tools in implementing PM? Strategy Mapping N = 69 Mean = 6.28 Median = 7 Not at all Helpful Extremely Helpful

    20. How helpful did you find the following tools in implementing PM? Measures Roadmap Template N = 67 Mean = 5.82 Median = 7 Not at all Helpful Extremely Helpful

    21. How helpful did you find the following tools in implementing PM? PM Presentation Template for Conference N = 68 Mean = 6.94 Median = 8 Not at all Helpful Extremely Helpful

    22. How helpful did you find the following data analysis services in implementing PM? N = 67 N = 68 N = 68 N = 68 N = 67 Extremely Helpful Not at all Helpful Mean Ratings

    23. How helpful did you find the following data analysis services in implementing PM: Design of Data Collection Forms N = 67 Mean = 5.46 Median = 6 Not at all Helpful Extremely Helpful

    24. How helpful did you find the following data analysis services in implementing PM: Establishing Data Collection Methodologies N = 68 Mean = 5.97 Median = 7 Not at all Helpful Extremely Helpful

    25. How helpful did you find the following data analysis services in implementing PM: Graphing Data N = 68 Mean = 6.34 Median = 7 Not at all Helpful Extremely Helpful

    26. How helpful did you find the following data analysis services in implementing PM: Process Behavior Chart Analysis N = 68 Mean = 5.54 Median = 6 Not at all Helpful Extremely Helpful

    27. How helpful did you find the following data analysis services in implementing PM: ORS Customer Scorecards N = 67 Mean = 6.00 Median = 7 Not at all Helpful Extremely Helpful

    28. How helpful did you find the following communication vehicles in implementing PM? N = 68 N = 68 N = 68 Not at all Helpful Extremely Helpful Mean Ratings

    29. How helpful did you find the following communication vehicles in implementing PM: Performance Management Website N = 68 Mean = 5.26 Median = 5 Not at all Helpful Extremely Helpful

    30. How helpful did you find the following communication vehicles in implementing PM: PM Related Emails from OQM N = 68 Mean = 5.93 Median = 6 Not at all Helpful Extremely Helpful

    31. How helpful did you find the following communication vehicles in implementing PM: PM Conference N = 68 Mean = 5.03 Median = 5 Not at all Helpful Extremely Helpful

    32. How helpful did you find assistance from the following groups in implementing PM? N = 69 N = 69 N = 68 N = 68 Not at all Helpful Extremely Helpful Mean Ratings

    33. How helpful did you find assistance from the following groups in implementing PM? OQM Staff N = 69 Mean = 7.07 Median = 8 Not at all Helpful Extremely Helpful

    34. How helpful did you find assistance from the following groups in implementing PM? PM Consultants N = 69 Mean = 8.13 Median = 9 Not at all Helpful Extremely Helpful

    35. How helpful did you find assistance from the following groups in implementing PM? Other PM Teams N = 68 Mean = 4.17 Median = 4 Not at all Helpful Extremely Helpful

    36. How helpful did you find assistance from the following groups in implementing PM? Your Supervisor N = 68 Mean = 6.88 Median = 8 Not at all Helpful Extremely Helpful

    37. Associate Director Involvement in PM Mean Ratings N = 69 N = 62 To a Great Extent To no Extent N = 69 N = 63 Extremely Helpful Not at all Helpful

    38. To what extent has your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? N = 69 N = 69 N = 69 N = 69 N = 69 N = 69 N = 69 N = 68 To No Extent To a Great Extent Mean Ratings

    39. To what extent has your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Balanced Scorecard Approach to PM N = 69 Mean = 6.37 Median = 7 To No Extent To a Great Extent

    40. To what extent has your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Methods to Gather Data N = 69 Mean = 6.16 Median = 7 To No Extent To a Great Extent

    41. To what extent has your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Methods to Analyze Data N = 69 Mean = 6.22 Median = 7 To No Extent To a Great Extent

    42. To what extent has your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Presentation Preparation and Delivery N = 69 Mean = 6.02 Median = 7 To No Extent To a Great Extent

    43. To what extent has your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Working in a Team N = 69 Mean = 6.24 Median = 7 To No Extent To a Great Extent

    44. To what extent has your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Using Excel N = 69 Mean = 5.32 Median = 5 To No Extent To a Great Extent

    45. To what extent has your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Using PowerPoint N = 69 Mean = 5.27 Median = 6 To No Extent To a Great Extent

    46. To what extent has your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Using Visio N = 68 Mean = 4.04 Median = 3 To No Extent To a Great Extent

    47. Perceptions of Needs for Cycle 3

    48. In planning for the next PM cycle, how helpful would each of the following be to your PM Team? Not at all Helpful Extremely Helpful Mean Ratings

    49. In planning for the next PM cycle, how helpful would each of the following tools/resources be to your PM Team? N = 69 N = 69 N = 69 N = 68 N = 68 N = 67 Not at all Helpful Extremely Helpful Mean Ratings

    50. In planning for the next PM cycle, how helpful would each of the following tools/resources be to your PM Team: PM Consultants Provided by OQM N = 69 Mean = 8.31 Median = 9 Not at all Helpful Extremely Helpful