Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Cloud Digital Leadership: Executive Programs Leadership Team: Cross Function Team Member (EPLTCF) For further information on Gartner support for Cloud initiatives visit: • http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Definition —Executive Programs Leadership Team: Cross Function Team Member (EPLTCF) Key Benefits • A Team Client Manager (TCM) will serve as the Cross Function Team Member’s primary point of contact for this Service. The TCM, an experienced service professional who understands the client’s context and priorities, helps the Client understand the entitlements of their Service, and provides personalized, proactive, concierge-level service as the single point of contact from Gartner, helps the team leverage the most relevant Gartner resources. The TCM facilitates a coordinated service approach for the team, as well as alignment between Team Members and the Leader Service Description • Executive Programs Leadership Team: Cross Function Team Member permits the client to identify a Cross Function team member, typically an individual reporting to the most senior IT executive, usually the CIO • The Service, which is part of the Executive Programs Leadership Team, requires the separate purchase of the Executive Programs Leadership Team: Leader Service • The Cloud offerings from Gartner are built on the expertise of our 950 research analysts and 500 consultants; the world’s largest repository of knowledge on the business of IT. 117 analysts have expertise in the field of cloud with our database of IT research containing 5,794 research reports providing specific guidance on best practices for cloud deployment and strategy Price • Gartner will bill a firm fixed price of £13,450 excl. VAT, incl. all expenses for this service • The Executive Programs Leadership Team is composed of two sets of users: the Leader and Team Members • The service period is twelve months Key Deliverables • Assigned Team Client Manager (TCM) • Team Workshop • Access to Analysts • Symposium/ITxpo • Peer Networking • Access to Gartner for IT Leaders Research & Analysts • IT Key Metrics Data • Executives Programs Research and Related Content • Leadership Development Research and Related Content • Talking Technology Series

3. Gartner Service Definition —Executive Programs Leadership Team: Cross Function Team Member (EPLTCF) • Full List of Deliverables • Assigned Team Client Manager — A Team Client Manager will serve as the Cross Function Team Member’s primary point of contact for this Service. The Team Client Manager (TCM), an experienced service professional who understands the client’s context and priorities, helps the Client understand the entitlements of their Service, and provides personalized, proactive, concierge-level service as the single point of contact from Gartner, helps the team leverage the most relevant Gartner resources. The TCM facilitates a coordinated service approach for the team, as well as alignment between Team Members and the Leader • Team Workshop — A half-day annual session (jointly determined by the Executive Partner and Leader) on Client premises facilitated by the Executive Partner, which is focused on application of Executive Programs Research and action planning. Topic is selected by Leader and Executive Partner from a list of available Executive Programs workshops • Analyst Inquiry for the Cross Function Team Member — Cross Function Team Member(s) may participate in Analyst Inquiry provided the Inquiry sessions are requested and moderated by the Leader. The Leader must be present on the Inquiry call and manage and lead the Inquiry discussion and questions in order to advance the Leader Agenda • Attendance at Symposium/ITxpo — One (1) complimentary, non-transferable invitation to attend Gartner Symposium/ITxpo, including standard Symposium entitlements • Peer Networking: Peer Directory — Access to searchable directory of senior technology leaders. Online Forums — Access to virtual discussions of common issues among peers on gartner.com. Offline Meet-ups — Access to designated lounges at Symposium/ITxpo • Gartner for IT Leaders Research and Related Content — Includes Gartner Core IT and Role-specific Research; diagnostic tools, templates, and case studies; Weekly Picks and News Analysis; and webinars featuring Gartner Analysts • IT Key Metrics Data — Provides performance metrics on trends in IT spending and staffing, unit costs, and performance measures across critical IT domains

4. Gartner Service Definition —Executive Programs Leadership Team: Cross Function Team Member (EPLTCF) • Executive Programs Research and Related Content — Research Reports — Up to 12 (twelve) Reports per year, covering Gartner-selected topics on areas where business and IT intersect. (Schedules are approximations and are dependent on the publication schedule of relevant Research.) Includes associated tools and teleconferences hosted by Executive Programs authors to discuss their Research Reports. Business Research and Related Content — Targeted to CIOs, CFOs, and other business executives • Leadership Development Research and Related Content — Customized professional development content for technology leaders, targeted to Team Members • Talking Technology Series — Analyst commentaries on the latest IT topics in a monthly audio program accessed on gartner.com or downloaded to an MP3 device

5. Gartner Service Definition —Executive Programs Leadership Team: Cross Function Team Member (EPLTCF) Full List of Deliverables • Assigned Team Client Manager (TCM) • Team Workshop • Access to Analysts • Symposium/ITxpo • Peer Networking • Access to Gartner for IT Leaders Research & Analysts • IT Key Metrics Data • Executives Programs Research and Related Content • Leadership Development Research and Related Content • Talking Technology Series

6. Gartner Service Definition —Executive Programs Leadership Team: Cross Function Team Member (EPLTCF) Information Assurance • Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands • Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively Backup Restore and Disaster Recovery • The Gartner service under discussion does not require Gartner to manage or store any critical client data Data Restoration • No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion

7. Gartner Service Definition —Executive Programs Leadership Team: Cross Function Team Member (EPLTCF) Onboarding • Gartner’s Executive Client Partner team will onboard new licensed users to Gartner’s services and will provide a Web tour, tips on how to find research and how to request reports, data cuts or inquiry with analyst Offboarding • Gartner does not offer offboarding services, however, named licence holders can be changed during the period of the contract through licensemanagement@gartner.com

8. Gartner Service Definition —Executive Programs Leadership Team: Cross Function Team Member (EPLTCF) Pricing • Gartner will bill a firm fixed price of £13,450 excl. VAT, incl. all expenses for this service Ordering and Invoicing Process • Gartner will bill for 100% of the fees at contract signing • All invoices are payable net 30 days from date of invoice • This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service Financial Recompense Model • If a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement Termination Terms (by Consumer/by the Supplier) • Services may be terminated only for material breach by either party, upon 30 days prior written notice, if the breach is not cured within the notice period

9. Gartner Service Definition —Executive Programs Leadership Team: Cross Function Team Member (EPLTCF) Service Management • The Team Client Manager (TCM), will serve as the Cross Function Team Member’s primary point of contact for this Service. The Team Client Manager, an experienced service professional who understands the client’s context and priorities, helps the Client understand the entitlements of their Service, and provides personalized, proactive, concierge-level service as the single point of contact from Gartner, helps the team leverage the most relevant Gartner resources. The TCM facilitates a coordinated service approach for the team, as well as alignment between Team Members and the Leader Service Constraints • This is not applicable to this service Service Levels • This is not applicable to this service

10. Gartner Service Definition —Executive Programs Leadership Team: Cross Function Team Member (EPLTCF) Training • Training is not included, however, the ‘Onboarding Service’ will provide the user with the skills and knowledge to effectively use the service Trial Service • Gartner does not offer a trial service option in relation to this service Consumer Responsibilities • This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service Technical Requirements • Gartner.com allows 24/7 access to our research and supports all revisions of Internet Explorer (plus Google Chrome, Firefox and Safari) — any browser that supports HTML5 — with no client installations required • Each Gartner report is presented in a printer-friendly Microsoft product format (e.g. Portable Document Format or Excel)