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How to use this PPT @ events

How to use this PPT @ events. Choose slide 2, 3 or 4 to suit the audience Slide 2 gives an overview of S&S which is meant for generic audience Slide 3 is ideal for managers/business decision makers Slide 4 is for technical audience Slide 5 gives the overview of the renewal process

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How to use this PPT @ events

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  1. How to use this PPT @ events • Choose slide 2, 3 or 4 to suit the audience • Slide 2 gives an overview of S&S which is meant for generic audience • Slide 3 is ideal for managers/business decision makers • Slide 4 is for technical audience • Slide 5 gives the overview of the renewal process • This slide clears the doubts if any, about the process of renewal • Please check the relevance of this process in your IOT/GMT before including it in the event • The objective of slide 6 is to make the audience familiar with your localized S&S page. • Follow the example given at slide 6 and provide a similar screenshot of your country’s S&S page (or) the major link from where clients could find the page Delete this slide after reading

  2. Every year IBM delivers new technology in software upgrades to help our customers succeed. These upgrades and high quality technical support are available at no additional charge to clients who have active Subscription & Support. What do you get with Subscription & Support? Why you should renew? New product releases & upgrades Ensure that the software that runs your business is up to date Stay ahead of the competition by using the upgrades that impact business Custom e-notifications for product upgrades and support alerts Provide increasing value to your customers 24x7 voice technical support for severity 1 issues Access expert professionals for quick and efficient problem resolution around the clock Voice support in local languages Leverage IBM’s world-class Technical Support backed by more than 60 laboratories and over 5,000 dedicated software support specialists worldwide Online tools & web support Each year IBM delivers hundreds of enhanced products and invests billions of dollars on software research and development

  3. Get maximum value from your IBM Software Investment via Subscription & Support • IBM Software Subscription and Support: • Provides you and your team with access to capability and code enhancements throughout the entire product lifecycle • Can accelerate productivity, operational efficiency, and responsiveness to new business challenges, while containing costs and resource requirements • Add Capabilities with Subscription • Take advantage of new capabilities and product enhancements as they become available – download updates to your licensed software when you want them. • Streamline budgeting for software upgrades and migrations • Enhance user benefits by exploiting the latest technology • Empower Employees with Support • Access online self-help, download and support resources through the IBM Support Portal at your convenience – 24x7 • Submit Service Requests for fast, dependable problem resolution • Set priorities for your technical support needs: Your staff decides which problems are “Severity 1” • Engage via phone with software technical support specialists

  4. Key Features of Subscription & Support • IBM Software Subscription and Support (S&S) : • Provides a comprehensive software upgrade (Subscription) and technical support (Support) solution for your licensed IBM software • Is included with all new distributed software purchases • Must be renewed annually to ensure maximum value on your software investment FEATURES AT-A-GLANCE WITH S&S WITHOUT S&S Download new releases & upgrades Yes No E-notifications for new releases and upgrades Yes No Designated support contacts Unlimited None Severity “1” telephone support 24x7 No Remote voice support Yes No Electronic service request 24x7 No Unlimited Limited IBM Support Portal: Enhanced self-help & advanced search capabilities Download bug fixes Yes Yes Access to technical documentation Yes Yes

  5. Annual Subscription & Support Renewal Process Download upgrades and benefit from IBM support Complete renewal through PA online/IBM Sales Rep/BP’s Renewal quote 90 days before the S&S anniversary date Approve final quote/terms Review quote Request adjustments about number of licenses, if necessary Relay change request to IBM Sales Rep/BP for reconciliation Discuss business plans with IT & expense plans with finance Note: Involve your IBM Sales Rep / IBM Business Partner (BP) on your updated number of licenses for renewal & also to pro-rate your off-cycle product purchases. Customer IBM

  6. Your Subscription & Support Pages www.ibm.com/software/lotus/passportadvantage/software_subscription_support_ov.html

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