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Aftermath of a Death: Procedures for Staff. Sandra Waring, MSN, CNN, CPHQ Richard Russo, MSW, CSW. Death is a fearful thing. William Shakespeare Death! thou comest when I had thee least in mind! Unknown

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aftermath of a death procedures for staff

Aftermath of a Death: Procedures for Staff

Sandra Waring, MSN, CNN, CPHQ

Richard Russo, MSW, CSW

Death is a fearful thing.

William Shakespeare

Death! thou comest when I had thee least in mind!


While grief is fresh, every attempt to divert only irritates. You must wait till it be digested, and then amusement will dissipate the remains of it.

Samuel Johnson

  • Clearly define the unit policy:

“Tell” or “Don’t Tell” other patients

  • Denial Mode: Officially don’t tell anyone
  • Special Mode: Only tell those patients that ask
  • Open Mode: Tell everyone
  • Examine the rationale of the policy
    • Benefits to patients and staff
    • Deterrents to patients and staff
    • How does the staff feel about the policy?
  • Have you developed procedures for implementing the policy? Are they written?
  • This is a process – it should be written so everyone knows what is expected of them
  • Staff Meeting
    • How do staff members feel about the death of a patient?
    • What do they think is the impact on other patients?
    • How will they recognize the patient who is deeply affected by the death of another patient?
    • What can they do to help the troubled patient?
  • Actively involve your Social Worker
    • Ask him/her to talk with staff about:
      • Patient’s fear and anger about the death of another
      • Grief and the grieving process
      • Signs and symptoms of depression
      • Potential reactive patient behavior and how to assist patients
telling other patients
Telling Other Patients
  • How do you tell other patients:
    • Word of Mouth? Who tells the other patients?
    • Notices? What kind? Where is it posted?
  • What do you tell other patients:

Protect Patient Confidentiality

    • Patients are frightened – reassure them of their safety
    • Patients may be grieving – support them
acknowledge the death
Acknowledge the Death
  • Patients and staff need rituals to facilitate resolution of grief
  • Rituals provide an invitation for patients and staff to talk about the deceased and their feelings
  • Provide opportunity for patients/staff to talk about their feelings
rituals to ponder
Rituals to Ponder
  • Post staff “condolences” to family an friends
  • Post funeral arrangements
  • Facilitate patient attendance at funeral services
  • Have a “moment of silence” on the patients shift
  • Place a rose on the patient’s chair
  • Celebrate the patient’s life with a collage of pictures
business as usual
Business as Usual?
  • DO NOT assume it’s just another day/week
  • Death is painful and uncomfortable to talk about – it causes fear and anger
  • Some staff may not be able to provide support for patients
  • Staff may need help dealing with their own and other patients feelings
guidelines for social workers in servicing of staff
Guidelines for Social WorkersIn-servicing of Staff
  • Preparatory Grief vs. Depression
    • Preparatory Grief
    • Experienced by mostly all dying patients
    • And patients who perceive themselves as dying and/or experiencing a deep sense of loss
    • Pharmacotherapy for grief is an exception, not the rule
preparatory grief
Preparatory Grief
  • Freud:

“the reaction to the loss of a loved person, or to the loss of some abstraction which has taken the place of one, such as one’s liberty.”

adjustment to loss
Adjustment to Loss
  • Emotional
  • Social
  • Spiritual
  • Physical
  • Cognitive and behavioral changes
loss experiences
Loss Experiences
  • Separation from loved ones
  • Lost of simple pleasures of life, a daily walk in the park, having a hot chocolate on a cold day
  • Reflections of past to relive great moments and mourning for lost opportunities
  • Future expectations of experience
  • Self-image
  • Other lost objects
facilitate grief with proper support r e l i e v e r
Facilitate Grief with Proper SupportREL IEVER
  • Reflect. Mirror patient’s emotions.
  • Empathize. Try to make a personal connection.
  • Lead. Guided questions can help address concerns.
  • Improvise. Respect emotional boundaries of person and offer support within those boundaries. This includes the emotion of anger.
r e l i e v e r
REL IEVER
  • Educate. Grief comes in waves. Grief is individual and expressed differently. Anger and anxiety are normal.
    • Identifying, validating and channeling constructive outlets for anger helps decrease conflict.
  • Validate the Experience, the normalcy of the feelings being expressed.
  • Recall. Need for life review, ask about details.
management of depression
Management of Depression
  • Persistent flat affect, negative self-image
  • May require combined psychosocial interventions and pharmacotherapy
    • However, it is important to ease fears which can precipitate or worsen depression. IE – Talk therapy
      • Freud called it, “The Talking Cure”
      • Working Psychodynamically
fear of abandonment
Fear of Abandonment
  • Stress experienced by family and professional caregivers may lead to forms of actual abandonment
  • Addressing these issues and identifying coping strategies can help minimize alienation and abandonment
fear of the unknown
Fear of the Unknown
  • Fear that death in itself is painful
      • Educate about the dying process and pain management options
  • Use of alternative therapies
      • Massage
      • Art
      • Relaxation
      • Music
      • Guided imagery
fear for loved ones
Fear for Loved Ones
  • Assist patients and families in making plans for the future potential losses
fear of the afterlife and the future
Fear of the Afterlife and the Future
  • Take a spiritual history to better understand how this fear may impact the patient
  • Spiritual needs should be assessed and referrals to spiritual caregivers provided, if required
grief vs depression
Grief vs Depression
  • Grief can be supported and facilitated
  • Depression can be treated
  • Requires support of a skilled interdisciplinary team
    • Medical
    • Psychosocial
    • Dietary
staff and grief
Staff and Grief
  • Denial of death and loss is NOT healthy
  • Maintaining status quo builds up unconscious feelings that go unresolved
  • Staff can experience an acute grief reaction similar to what a family member may experience
acute grief reaction
Acute Grief Reaction
  • Numbness or dampened emotions
  • Temporary loss of self-esteem
    • Generally returns to normal quickly
  • Anger, anxiety
  • Impaired concentration and short-term memory
  • Mood swings
  • Preoccupation with the deceased
acute grief reaction26
Acute Grief Reaction
  • Vivid images of the deceased
  • Mild disassociative experiences
  • Urge to search for the deceased
  • Restless sleep
  • Increased physical preoccupations
anger and displacement
Anger and Displacement

An attempt to get rid of the anger by displacing or projecting it onto someone else

  • Often staff is the receiving target of anger from other patients
    • These patients are in the same predicament as the deceased
  • Encourage patients to vent, express, and verbalize their fears and anger in an appropriate, supportive environment
staff may also experience
Staff may also experience:
  • Regret
  • Anger
  • Guilt
  • Failure
  • Irritation and frustration
  • Feelings of Inadequacy
  • Sadness
how to cope
How to Cope
  • Recognize and accept feelings about loss
  • Team review of facts concerning the loss
    • Helps individuals process feelings
  • Verbalize anger, other feelings
    • Work it out physically through hobbies, exercise
  • Importance of Self-care
    • Diet
    • Rest
    • Maintain friendships and social activities
providing optimum care
Providing Optimum Care
  • Being aware of, and open to, issues involved in grief processes help staff maintain healthier lives and be more available to their patients
  • Processing complex emotions involved in grieving promotes better connection with ourselves and our patients