120 likes | 606 Views
Barriers in Communication. DR/FATMA AL-THOUBAITY Surgical Consultant & Associate professor .KAUH. Barriers in Communication. The common barriers in communication are: Environmental barriers personal barriers patient barriers administrative and financial barriers time barriers.
E N D
Barriers in Communication DR/FATMA AL-THOUBAITY Surgical Consultant & Associate professor .KAUH.
Barriers in Communication The common barriers in communication are: • Environmental barriers • personal barriers • patient barriers • administrative and financial barriers • time barriers
Environmental barriers • Crowded,noisy enviroment. • People taking,music playing. • Privacy. • The presence of an assisstant. • Telephone call.
Personal barriers • Lake of confidence. • Personal shyness. • Internal conversation or internal monologue (self talk). • Lack of objectivity. • Culture differences. • Discomfort in sensitive situations. • Values and believe.
Patient barriers • Patient perception on the health care professional : • Perceive the health professional as not being lnowledgeable so they do not ask or listen to the advice. • Perceive that you do not want to talk with them.
Patient barriers • Their belief that the health care is impersonal and considered them as cases. • They will make patient less willing to talk.
Patient barriers • Alter negative patient perceptions by: • Teaching them that you sincerely want to communicate with them and by actually doing so.
Patient barriers • Patient believe and perception of their medical condition. • Correct their perceptions about their conditions or medications.
Administrative and financial barriers • Administrative decisions. • Management stratagy. • Financial support. • Number of staff.
Time barriers • Lack of time. • Inappropriate time to talk.