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Graham Line Head of Asset Management Business Services E.ON UK

Transforming Multi-Functional Business Services . Devising your strategic approach and ensuring you succeed with your

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Graham Line Head of Asset Management Business Services E.ON UK

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    1. Graham Line Head of Asset Management Business Services E.ON UK

    2. Transforming Multi-Functional Business Services

    3. Who are E.ON UK ?

    4. Who are Business Services ?

    5. Business Services Manages Five Core Processes on behalf of E.ON UK

    7. Where were we?

    8. Where were we? In 2005, a collection of previously separate processes We needed to align ourselves to value drivers of the business Achieve clear sense of our own direction and delivery Undertook an IMD Booster Week Assess situation Broker best practice Establish ‘Roadmap for Change’ We found key weaknesses in our internal management…..

    9. The Transformation Journey

    10. Summary inputs to transformation programme

    11. The Transformation Journey

    12. The Must Win Battles

    13. The Must Win Battles

    14. Management Engagement

    15. Engaging the whole business

    16. …..underpinned by rigorous programme management

    17.

    19. the foundation of strong relationships…

    21. ……adding value to our customers Effectiveness More flexible Faster Extend access Expertise Efficiency Release time Reduce waste and failure demand Improvement or new service Demand management

    22. But first….. Understand your customer demand and your processes Establish priorities Get our process managed (in control) Plan improvement Implementation Keep our process in control

    31. Shaping our culture – the process

    32. Bringing the Vision to life

    33. Business Services - DNA Effective Being here, at my best Networking Collaborates for greater gains Accountable Personally accountable for outcomes 4. Building Ideas Encourages and applies Innovation Leading by example Lives the message, shadow Empathy with customers Gets in the customers’ shoes

    34. Business Services - DNA Effective Networking Accountable 4. Building Ideas Leading by example Empathy with customers

    35. 2007 was a Fantastic Year!

    36. 2008 promises to be better still…….

    37. Graham Line Head of Asset Management Business Services E.ON UK

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