Training managers to write credible form letters for hospitality and tourism service recovery strategy. Drew Martin and Tom DeWitt University of Hawaii. Are we teaching them anything?.
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Drew Martin and Tom DeWitt
University of Hawaii
“…professors of education must be wrong when they say that they can put knowledge into the soul which was not there before…” because “…the power and capacity of learning exists in the soul already….”
Plato, 352 BC
Source: Knowles, 1973
Source: Berger and Nasr, 1998