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Antony Chigaazira, CRASA Executive Secretary Regulatory Associations Meeting

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SADC RESULTS OF STUDIES CONDUCTED REGARDING THE REGIONAL ROAMING REGULATION. Antony Chigaazira, CRASA Executive Secretary Regulatory Associations Meeting Warsaw, Poland 2 July 2013. INTRODUCTION -WHERE WE ARE ON MAP. BACKGROUND- KEY STATISTICAL DATA 2012.

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SADC RESULTS OF STUDIES CONDUCTED REGARDING THE REGIONAL ROAMING REGULATION

Antony Chigaazira, CRASA Executive Secretary

Regulatory Associations Meeting

Warsaw, Poland 2 July 2013

background sadc roaming studies
BACKGROUND –SADC ROAMING STUDIES
  • Regulatory Impact Assessment I – (partial RIA) Embarked on due to resource constraints. To get an overview of wholesale and retail roaming tariffs by operators in SADC and some benchmark studies.
  • Regulatory Impact Assessment II - Implications of International Roaming tariffs on regional tariffs; Inter-Operator Tariffs(IOT) and Market and Regulatory factors influencing international roaming wholesale and retail charges.
  • Regulatory Impact Assessment III – an impact analysis; economic analysis, consumer surveys and collect and analyse market data and recommend.
critical steps and observations
Critical Steps and Observations
  • Questionnaires were sent via CRASA to NRAs who sent them to their respective Operators to provide roaming traffic volumes for voice/ SMS/ Data over a 6 month period.
  • The initial response rate was 23.5%.
  • Operators followed up diligently by Regulators to no avail.
  • Responses deadline extended by a further three months but response rate only increased to 41%.
  • Large sections of Questionnaires were NOT completed.
  • Much of information supplied insufficient and made integrity of data gathered through questionnaires a key concern.
  • 4 out of 14 responded in a format useless for the survey.
finding 1 roaming levels in sadc constitute a small fraction of business traffic revenue
FINDING 1 – ROAMING LEVELS IN SADC CONSTITUTE A SMALL FRACTION OF BUSINESS (TRAFFIC & REVENUE)
key finding 3 continued
KEY FINDING 3 - Continued

ASSUMPTIONS MADE

[1] http://fx-rate.net/EUR/USD/ accessed on 25 May 2012

[2]Assume 50/50 originating and receiving voice call split.

[3] Rate calculated using average between price caps for calls made and calls received

[4]Price cap only applicable from July 2012

other findings
OTHER FINDINGS
  • Wholesale cost of roaming in SADC is indeterminate due to erratic Inter-Operator Tariffs(IOTs). Different networks different charges plus roaming overhead cost varies.
  • Only operators in Mauritius and Seychelles have substantial roaming revenue streams.
  • In SADC Post-paid Roaming is more prevalent than Prepaid. 73% interviewed offer prepaid.
further findings
FURTHER FINDINGS
  • Very few roaming agreements in SADC and no specialist roaming hubs exist.
  • Most subscribers travelling in Region rely on plastic roaming. Evidence - high Churn Rate.
  • RICA (Regulation of Interception of Communication Act) to affect plastic roaming.
  • Small operators crippled in roaming market by their lack of scale.
further findings1
FURTHER FINDINGS
  • Some large operators claim to have taken roaming to another level- eg “One Network; One World and Vodafone Passport” initiatives.
  • Low consumer awareness, no transparency for end user. Transparency Commercial decision rather than regulatory one.
  • Inter-Operator Tariffs, Roaming Overhead Costs and Retail Margins well above Costs.
where we are now and where to home and away roaming project
WHERE WE ARE NOW AND WHERE TO- HOME AND AWAY ROAMING PROJECT
  • Transparency Guidelines have been issued√
    • Transparency, Consumer Awareness, Empowerment = PHASE I
      • Tariff Information
      • SMS Notification on entry to visited country
      • Website Information
  • Cost Based tariffs=PHASE II (Seeking Funding)×
  • Roam Like a Local=PHASE III (Seek Funding) ×
i thank you

I THANK YOU

THE END