User Pays commercial arrangements – type 2 services - PowerPoint PPT Presentation

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User Pays commercial arrangements – type 2 services

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  1. User Pays commercial arrangements – type 2 services • Four contractual documents published in the public domain: • Terms and Conditions • Service Schedules • Contractual documentation e.g. Service Orders • Agency Charging Statement UP commercial basis 12th November

  2. User Pays Type 2 commercial model Agency Charging Statement (prices) User Pays Contract docs: Service order etc User Pays customer User Pays Framework Contract – T&Cs Order (under T&CS) Service and Invoice (under T&Cs and KPIs where applicable) User Pays Framework Contract – Schedules: POI – IAD POI – RFI POI – DVD POI – Email rpts Reporting AQ Enquiries xoserve UP commercial basis 12th November

  3. User Pays type 2 arrangements Users will order services (using the Service Order document) under the published terms and conditions. The Service Order will be part of the contract. Service Orders will be subject to standard confidentiality provisions. xoserve can implement control measures with users e.g. only accepting orders from authorised persons within user organisations UP commercial basis 12th November

  4. User Pays Type 2 contract T&Cs…. UP commercial basis 12th November

  5. …User Pays Type 2 contract T&Cs UP commercial basis 12th November

  6. User Pays type 2 Service Order • The Service Order is used to order type 2 services from xoserve • The Service Order will require key customer information e.g. invoicing contact details etc • xoserve will validate the Service Order for completeness, and can, if required, validate against certain user criteria e.g. authorised submitter • xoserve will acknowledge the Service Order and provide service delivery information • The Service Order must contain a signature, anticipated fax or paper submission will be required UP commercial basis 12th November

  7. User Pays type 2 Service Order e.g. user xoserve Submit Service Order for 12 portfolio reports Validate Service Order and acknowledge Receive acknowledgement Deliver service, confirm delivery Confirmation of delivery Raise invoice (and supporting information) Receive invoice and pay Receive payment UP commercial basis 12th November