Should we? Would we? Could we? We did…

1. Should we? Would we?Could we? We did… A Comprehensive Plan for Student Services

2. Northeast Wisconsin Technical College • Two-year technical college in Green Bay, WI • Established as a vocational school in 1913 • Serve approximately 43,000 students annually over 9 counties in Northeast Wisconsin • Campuses in Green Bay, Marinette & Sturgeon Bay • Offer over 70 Associate Degree and Technical Diploma programs • 93.5% of our graduates find employment within 6 months of graduation

3. A Vision for Change • Referendum – April, 2001 • Doubled the square footage of the college (approx 1,000,000 sq ft) • New Student Center – April, 2004 (113,605 sq ft) • Developed a “One-Stop” Student Services model • Follow-up from student satisfaction surveys indicated a need for more intrusive academic advising • Development of NWTC Academic Advising model

4. Student Services Org Chart

5. Student Centered Mindset • One-Stop Environment • Customer-centered • Redesigned processes • Generalists/Specialists • Train front line staff so they can answer 80% of questions • Resolve the situation on-the-spot without sending the student somewhere else

6. Enrollment Services Org Chart

7. Technology • Electronic Imaging • Web-based Student Self Service • Telephone Tracking • Instant Messaging • Degree Audit

8. NWTC Call Center

9. Profile of NWTC Program Student • Average student age of 25 • (18-24 is 46% of population) • 60% female, 40% male • 9% minority • 65% receive financial aid • 64% are pursuing associate degrees • 97% of graduates are employed in Wisconsin • Median annual starting salary of $31,092

10. Former Student Success Org Chart

11. Application Inquiry, or Enrollment Program Ready? Counselor NO YES Advisor NWTC Academic Advising Model

12. Transition of Roles • Counselor Roles • Admission information • Transfer of credit analysis • Career assessment interpretation • Undecided students exploring programs • Referrals for personal or academic concerns • Registration for undeclared students • Student development workshops • Advisor Roles • Program information • Credit by exam/life experience • Registration for program students • Graduation audits • Intrusive calls and emails to assigned students • Contact with academically at-risk population • Make referrals • Student development workshops

13. Current Student Success Org Chart

14. Counseling / Advising Statistics 2006-07

15. Beginning the Odyssey… • New manager selected April, 2006 • First 6 advisors started July, 2006 • Selection criteria • Training of advising team • Internal professional development focus • NACADA Summer Institutes • The “Matrix” • Marketing of Advising program • Web presence • Brochure • Faculty in-service & newsletters • Classroom visits and introductory letters

16. Implementation… • Partnership with Learning • Choose programs to assign to advisors • Identify major needs within program areas • Serving on program advisory committees • Participation in divisional in-service & faculty team meetings. • Partnership with Enrollment Services • Participate in new student orientations • Assign advisors to students in PeopleSoft • Send introductory advisor letter to students • Collaborative effort to monitor student progress toward graduation • Utilization and refinement of degree audit and analysis database • Calendar access to all Welcome and Call Center staff

17. Advising at NWTC • 12. 5 Advisors phased in over a two year period • Assigned to over 50 of the college’s 70 academic programs with approximately 6500 students • Visit regional learning centers 2-3 times per month • May spend one full day per week in the assigned division • Intrusively advise students with at-risk indicators • Assist with recruitment activities on and off campus • Hold Student Success developmental workshops • Provide advising presence in the Multicultural Center • E-mail students a minimum of three times per semester • Weekly team meetings and bi-weekly meetings with Counseling • Full team trainings and retreats

19. Advising Assessment • Creation of Mission statement • Creation of Syllabus • Development and facilitation of student and staff surveys • College IT report on program success is in development • NACADA Assessment Institute - 2008 • Future team action plans built upon assessment needs – needs to be a focal point for division

20. Student Survey Results – spring 07 • 96.4% of students agreed or strongly agreed that their advisor assisted them in appropriate course selection • 98.4% of students agreed or strongly agreed that their advisor was genuinely interested in their academic progress • 97.3% of students agreed or strongly agreed that their advisor gave them accurate program information • 98% of students agreed or strongly agreed that their advisor is a good listener • 98% of students agreed or strongly agreed that if they ever had a question about their education they would go to their advisor for assistance • (254 Responses)

21. Early returns on Advising • Improved student service • Improved partnerships with Learning and other teams • Defined roles/responsibilities of staff • Assigned program expertise • Energized, creative staff • Administrative support for Advising • Of course, questions still remain… • Budget constraints? Community needs? • Undeclared student population, other special interests • National visibility and involvement – NACADA

22. Questions? NWTC Student Center Northeast Wisconsin Technical College 2740 W. Mason Street, P.O. Box 19042 Green Bay, WI 54307-9042 (800) 422-NWTC Dr. Pamela Phillips – Vice President of Student Services pamela.phillips@nwtc.edu Bridgett Golman – Dean of Student Success bridgett.golman@nwtc.edu Mark Franks – Dean of Enrollment Services mark.franks@nwtc.edu John Grant – Manager of Advising, Recruitment & Career Services john.grant@nwtc.edu