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To Print or Not to Print

To Print or Not to Print

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To Print or Not to Print

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  1. That was the question at UIW! To Print or Not to Print

  2. Who we are • Private, Catholic university • Campuses in San Antonio (Texas), China, Mexico and soon in Germany • Bachelor degrees through Ph.D. and PharmD. • Fall 2011 enrollment, 8,500 with 3,100 classes • Approved at Provost’s Dean’s Council • Discussed and announced, Fall 2010 • First online-only schedule, Fall 2011

  3. Hit ‘em with your best shot! • Schedule available only through Bannerweb • Alerted IT team and network guy • Provided priority registration schedule to IT team and network guy to monitor load on SIS and network. • Posted signs and sent email to remind faculty/students of no printed schedule • Still had faculty/students asked for printed schedule

  4. Oops, Part One

  5. Law of Unintended Consequences • IT inactivated important link • Students/faculty reviewing courses online slowed down online registration • More activity online created pressure on all systems—network, SIS, and web • Surge on the system brought down the network and the SIS—for 30 minutes • Peaked and crashed at each priority group entry

  6. Our best shot! Part Two • Updated IT team and network guy about date/times of registration • IT team sent notices to all offices that they would kill all non-registration activity (batches, reports, etc.) during registration • IT created a real-time PDF document (same format as the schedule) to download • Registrar sent faculty/students the link to the PDF document

  7. Login Screen

  8. Oops, Part Two

  9. Two out of three worked! • System did not crash • Ran at 100% capacity for extended periods • Offices not related to registration stayed away • Network did not crash • Web access crashed • 4-5 clicks to reach schedule/registration links • Affected all web activity—online and in offices • Frustration was had by all!!

  10. Our best shot! Part Three • Have a specific one-click URL for registration • Send that link to students and faculty along with the link to the downloadable PDF schedule • Turn on online schedule earlier to allow for thorough study before registration • Change priority registration schedule to two days—graduate/Ph.D./PharmD./O.D./athletes and then undergraduates

  11. Create your best shot! • Communicate, communicate, communicate again, and again, and again. • Talk to your IT team, your network guy, and your web team • IT controls your SIS load • Network controls the load on your network connections (routers, web-based software, etc.) • Web guys control access to your web pages

  12. Create your best shot (cont) • Provide what faculty/students want without creating a burden on your system • Create real-time PDF schedules • Create alternate links for the login screen • Actively monitor your systems • Get support to “kill” all non-registration system-draining activity • Remind faculty/students to read course comments and pre-requisites