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TARGET CASES: Paying Cases
“Willing and Able”
Monitor to ensure ongoing compliance
Early intervention for missed payments
These cases have a low motivation to pay yet a higher ability to pay. We take traditional enforcement actions on these cases.
TARGET CASES: Not paying as ordered
“ Unwilling but Able”
These cases include NCPs who are incarcerated, receiving public assistance or disability, filed bankruptcy or for whom we need to find an address and/or employer. We will monitor these cases for a change in status, locate and automated enforcement.
Active Monitoring - “Unwilling and Unable”
Teaming Cases “Willing and Unable”
Send Payment Reminder Letter. Payment Reminder letter is designed to open lines of communication with an NCP who the Program Specialist was unable to contact by telephone. This NCP has been identified as not “paying as ordered”.
Generate A Call Me Letter with the following text:
One goal of Onslow Child Support Office is to help parents who have difficulty making child support payments. We are concerned that you are not making your payments in full or have missed a payment. Please call us at 910-938-3563 within 10 days to discuss how to get back on track. Payment options are: check or money order to: NC Centralized Collections, PO Box 900006, Raleigh, NC 27675-9006 or online at www.NCCHILD SUPPORT .COM. Payments must include your name, SSN and/or MPI #. If you have had a significant change in your financial situation, a modification of your order may be warranted. Please let us help you meet your responsibility for your child(ren).PAYMENT REMINDER LETTER
In my recent phone call with you, you made a commitment to pay $_________ by __________. This is a reminder of the commitment. Failure to make this payment on or before ___________ may result in legal action being taken on your case. There are two payment options for your convenience: 1) check or money order to: NC Centralized Collections,PO Box 900006, Raleigh, NC 27675-9006 or 2) online payment at www.NCCHILDSUPPORT .COM.Please include your name, SSN and MPI # listed above when submitting payments. I look forward to hearing from you. Thank you for your assistance and
Send the Collection Letter. The purpose of the Collection Letter is to alert the NCP that s/he is not in compliance with her/his support obligation; to communicate that the office is willing to work with him, but also to inform him of the possible negative consequences resulting from that noncompliance.
Generate a Call Me Letter with the following text:
You are behind in making your child support payments. This letter is to remind you that you are responsible for making sure your child support gets paid – even if your employer has been ordered to deduct child support from your paycheck. If you are having trouble making your payments, please ask us for help. When your support is not paid on time, you run the risk of having a legal action filed against you in court or other action taken, such as license suspension. Please, do what’s right for your child(ren) and yourself. Contact me at the number below.
The purpose of the Thank You Letter is to reinforce positive behaviorwhen NCP complies with the commitment terms or brings case into compliance without court action in response to the Reminder or Collection Letter
Generate Call Me Letter with following text:
Thank you for your recent child support payment. Your prompt payment shows your commitment and concern as a parent. We at Onslow County Child Support applaud you for this effort. Please remember consistent and timely payments benefit your child(ren) the most, at this vital time in their life.
We are here to help you. Please call us in the future if you need assistance at 910-938-3563.