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Building a Learning Organization: Creating and Implementing a Training Program for the University of Houston Libraries. Annie Wu, Chair of the UH Libraries Training Committee Damon Camille, Training, Assessment & Statistics Coordinator Texas Library Association Webinar

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Building a Learning Organization: Creating and Implementing a Training Program for the University of Houston Libraries

Annie Wu, Chair of the UH Libraries Training Committee

Damon Camille, Training, Assessment & Statistics Coordinator

Texas Library Association Webinar

10/08/2010

university of houston libraries
University of Houston Libraries
  • Main library with 3 branches
  • About 125 staff

members

  • 2.2 million volumes
  • 400,000 E-titles
what we found at the outset
What We Found at the Outset
  • Training offered vary by departments
  • Librarians got more than staff
  • Barriers:
    • People didn’t know how to request training
    • Technology/equipment barriers
    • Staffing/scheduling problems
    • Unaware of training resources
    • Red tape – forms, signatures, budgets
making the changes
Making the Changes
  • The Training Committee appointed in June
  • Committee Charges:
    • Skills/training needs assessment
    • Develop annual training plan
    • Develop orientation program
building a learning organization
Building a Learning Organization
  • Systems Thinking
  • Personal Mastery
  • Shared Vision
  • Team Learning
needs assessment methodology
Needs Assessment Methodology
  • Survey
  • Department Heads/

Supervisors Interview

  • Focus Groups

Needed Skills ?

survey
Survey
  • Used SurveyMonkey

for our survey questions

  • Responses to Survey
  • Questions asked
department heads supervisor interviews
Department Heads/Supervisor Interviews
  • Why we interviewed

supervisors

  • How we conducted

the interviews

  • Questions asked
focus groups
Focus Groups
  • Make-up of the variousgroups
    • Librarians
    • New employees
    • Staff
  • Facilitation and note taking
  • Questions asked
tools for data collection and analysis
Tools for Data Collection and Analysis
  • SurveyMonkey
  • MS Excel
  • MS Access
  • Basecamp
data analysis
Data Analysis
  • SurveyMonkey – downloaded into Excel for analysis
  • Supervisor interviews – summarized report by interviewers for analysis
  • Focus Groups - summarized report by note takers for analysis
  • Consolidate all the needs assessment data using Excel
  • Categorize, sort and prioritize data.
what did we find out
What Did We Find Out?
  • Library Services Skills
  • Professional/Interpersonal Skills
  • Computer Skills
library services skills
Library Services Skills
  • Library systems skills
  • Collection management

skills

  • Assessment skills
  • Marketing and outreach
  • Digital and metadata
professional and interpersonal skills
Professional and Interpersonal Skills
  • Leadership/Management
  • Customer services
  • Time management
  • Interpersonal/People skills
  • Project management
  • Business meeting facilitation
computer skills
Computer Skills
  • Drupal
  • Microsoft Office 2007
    • Outlook (email & calendar)
    • Excel; PowerPoint; Word
  • PeopleSoft
  • Windows & file management
  • Programming languages
  • Media technology
orientation needs
Orientation Needs
  • A very structured first day
  • A set itinerary for the first few days
  • Branch tours
  • Promotion process
  • Library maps, acronyms and terms
  • Travel process
  • Departmental orientation
training plans for needed skills
Training Plans for Needed Skills
  • Library-wide Training
  • Departmental Training
  • Cross Training
orientation plan
Orientation Plan
  • New Employees Orientation Reference Guide
  • New Employees Check List
  • Departmental Orientation Module
training committee intranet site
Training Committee Intranet Site
  • Schedules Training Events
  • News and Events
  • Forms
  • Training Resources
  • Orientation Materials
  • Docs and Links
  • Feedback
assessment of success
Assessment of Success
  • Training Sessions Evaluation (Evaluation Form)
  • Training Statistics (Sign-in Sheet & Access Database)
  • Sustainability
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Annie Wu awu@uh.edu

Damon Camille dcamille@uh.eduUniversity of Houston Libraries

Sources for Images: http://office.microsoft.com/en-us/clipart/default.aspx?lc=en-us http://sxc.hu/ http://images.google.com/imghp?hl=en&tab=wi