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Staff Feedback will show you what customer think about you our company & Employee. For more details
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Banking and financial institutions have
historically been focused on providing a great
service for their users, and this is no less true in
the digital age. Cash machines and later,
websites and apps, provides a level of control
and access for the account holder that wasn’t
possible in the age of cheques. Checking, saving,
money market, credit cards, mortgages,
investments, 401Ks, term loans, all at the press
of a button. While financial business typically
lead the charge in new service tech, they’re
lagging behind on that vital aspect of any
service business: customer service.
Financial institutions are facing a much higher
level of public scrutiny and distrust than before
the 2008 Recession, and it can be difficult in turn
for banks to approach customers for feedback, as
many feel that banks are in it for their own gain.
Changing that perception is going to be difficult,
but developing a level of trust is needed for your
customers to give you honest answers to your
interact with your customers is becoming
necessary: nearly nobody walks into a bank
these days to check their balance, as they can do
it at home or on their phone. Having an easily-
accessible customer service team ready to help
people using their website/app is a priority,
especially as older customers are getting used to
Newer generations, in particular, will want to use
digital options over the traditional brick-and-
mortar approach. Keeping your site up to date
and simple is going to be a great incentive for
millennials to choose you over your competitors.
At Soft Intelligence, we’re passionate about
gathering customer feedback and ‘soft
intelligence’ from your clients and customers,
transforming it into straightforward and
accurate data that turns the hassle of feedback
processing into a breeze. Take a look at our
consumer mobile apps and see if your company
would benefit from them
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