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Process. set of interrelated or interacting activities which transforms inputs into outputs (ISO 9000:2000). has one refinement object. is value adding to someone has a defined goal/objective someone is responsible has resources at its own disposal has a time course

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process
Process
  • set of interrelated or interacting activities which transforms inputs into outputs (ISO 9000:2000)
  • has one refinement object
  • is value adding to someone
  • has a defined goal/objective
  • someone is responsible
  • has resources at its own disposal
  • has a time course
  • has a clear starting point and end point

Maria Areblad 16 May 2003

process2

Objective

Actor

responsible for

the process

Process

Condition

Condition

Time course

Process
the processes
The processes

Clinical process

refinement object: patient condition including health issues

as peceived by healthcare professionals

Decision process

refinement object: mandate based on demand for care and

healthcare commitment, planning, decisions

Communication process

refinement object: information on resources,

documents, messages

demand for care

Clinical process – health condition

assess

condition

perceived

condition

Management process – mandate

decision to assess

demand for care

decision on

assessment

Communication process – information

receive

demand

for care

demand

for care

received

demand for care

Demand for care

Adm. kind

Adm.data

healthcare mandate
Healthcare mandate

healthcare commitment

Clinical process – health condition

condition

possible

to handle

identify

health issues

match against

service repository

Management process – mandate

decide on

care mandate

healthcare

mandate

no

mandate

Communication process – information

health issue thread hc objective
Health issue thread, hc objective

Prel. planning

Clinical process – health condition

supplemented

perceived

condition

condition asses-

sed regarding

need for care

assess need

for care

get

supplementary

information

health issues

Management process – mandate

health issue

complex

delineate health issue

complex to be handled

assess priority,

define healthcare

objective

healthcare

objective

Communication process – information

match objective

against available

activities

program of care
Program of care

Adapt to one specific patient

Clinical process – health condition

conditions in

care plans

pick

activities

Management process – mandate

establish

programme

of care

planning

decision

decide

care planning

programme

of care

decide usage of

planned activities

Communication process – information

resource-

provided

activity list

book resources

activity

list

activities
Activities

Investigating activities

Clinical process – health condition

perform

investigation

assess

condition

investigated

condition

assessed

condition

Management process – mandate

redefine health-

care objective

decision

to perform

healthcare

objective

Communication process – information

match objective

against available

activities

activities9
Activities

Defined achievements

Clinical process – health condition

perform

treatment

treated

condition

Update objective

Management process – mandate

programme

of care

decision

to perform

revise prog-

ramme of care

decide usage of

planned activities

Communication process – information

resource-

provided

activity list

book resources,

record program

of care

activity

list

quality check
Quality check

Evaluation

Clinical process – health condition

match condition

against objective

evaluate

result

remaining

need for care

assessed

condition

Management process – mandate

quality

result

check quality

redefine health-

care objective

Communication process – information

end of process
End of process

Clinical process – health condition

assess healthcare

objective

as fulfilled

perceived

condition

Process completed

decide discharge

message

healthcare

objective

discharge

decision

Management process – mandate

Communication process – information

issue discharge

message

discharge

message

documentation and process

Adm.data

Demand for care

History

Investigating

activities

Status Assessment

Objective

Programme

of care

Defined

achievements

Treatment

Result

Evaluation

Quality assurance

Process

completed

Discharge

letter

Documentation and process

Patient’s health care record

process and resource layers

Adm data

History

Status

Assessment

Objective

Result

Measures taken

Evaluation

Process and resource layers
term catalogue
Term catalogue

Term name

Quality level

Definition

Term usage

Description

Applicable for quality

level B only

Source

Decision date

Stage code