Real Time Monitors, Inc. Switch Expert™. Fault. Configuration. Accounting. Performance. Security. Switch Expert ™ Overview. Switch Expert ™ (SE) currently deployed at 80% percent of the INSIGHT-100 community
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SecuritySwitch Expert™ Overview
Switch Expert ™ (SE) currently deployed at 80% percent of the INSIGHT-100 community
is a PBX network management tool used by on-site personnel to perform their duties in a
SE follows the Fault, Configuration, Accounting, Performance and Security (FCAPS) model
and provides on-site personnel with a time savings tool that provides point and click access
to compiled PBX system data.
Fault Module: This module processes all system events and alarms produced by the
switching system. This module also incorporates a notification process that notifies
technicians of system problems.
Configuration Module: This module allows privileged users with command line access
with integrated VB scripting through Switch Expert via an AES 128 encrypted connection.
Accounting Module: This module provides ad-hoc Call Detail Recording (CDR) queries
and features call costing via assignable billing cost codes.
Performance Module: This module processes raw switch data 24x7 in half-hour
increments and is used to produce meaningful switch performance reports to include short
and long ACD, Attendant Consoles, Trunk utilization and Quality of Server reports.
Security Module: This module provides toll fraud detection and allows security personnel
to perform security audits on system users. For CS2100 users, SE records every command
Issued to the system by service order or maintenance personnel.
The Parent/Child configuration enables
the SE children to relay locally
processed Call Detail Records (CDR),
Traffic and System Events to its parent.
If network connectivity is lost between
the SE parent and child, the child will
automatically operate in a fully functional
standalone server mode until the network
resources are restored. In addition to
monitoring all system events, SE
monitors and detects loop contact closures
from external devices such as system
alarm status, environmentals and switch
Network Element Monitor
100 CS 1000
IP Intrusion & Notifications