1 / 8

Ally Tools- “Must Haves”

Ally Tools- “Must Haves”. Objectives: Staff will be introduced to the five fundamental Must Haves of -Time -Space -Positive Tone & Words -Living in their shoes -Being Connected. The “MUST HAVES”. Things that are based in common sense

alexa
Download Presentation

Ally Tools- “Must Haves”

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Ally Tools- “Must Haves” Objectives: Staff will be introduced to the five fundamental Must Haves of -Time -Space -Positive Tone & Words -Living in their shoes -Being Connected

  2. The “MUST HAVES” • Things that are based in common sense • Things that are observable…concepts that we can all practice • Developed from the key things that people have done wrong • Must be practiced and reinforced every day…make them a part of your daily conversation *handouts for your notebook*

  3. TIME • The importance of 10 seconds (or more) • Take time • It takes time (be patient)

  4. SPACE • The Buffer Zone • The importance of feeling safe • Body Language

  5. BE POSITIVE • Smile • Offer kind words • Mind you Tone • It is YOUR responsibility (There are people depending on you) • Find a Scream Room! (take a breather/calm down, if needed)

  6. TONE • Deal with issues discretely (sssh- library voice) • Supportive NOT Authoritative

  7. THEIR SHOES • Take the TIME to understand how his/her day is going

  8. Activity • Respect Activity

More Related