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Information Technology Services Technical Support Services

Information Technology Services Technical Support Services. Summer 2009 Accomplishments Fall 2009 Current Projects. Technical Support Services Project Scheduling May – August 2009. Technical Support Services Hours Allocation. ITS Accomplishments - Summer 2009.

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Information Technology Services Technical Support Services

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  1. Information Technology ServicesTechnical Support Services Summer 2009 Accomplishments Fall 2009 Current Projects

  2. Technical Support Services Project Scheduling May – August 2009

  3. Technical Support Services Hours Allocation

  4. ITS Accomplishments - Summer 2009 • Gmail / MyCR Launch - create programs to export Student and Section data from Datatel, support for Students, Faculty, Staff • New Ed Sites at Arcata and McKinleyville – local and District network, PCs, instructional equipment • Eureka Downtown – Virtual Enterprise classroom • Expanded wireless Internet access to Student Union, added Del Norte and Mendocino Sites • Graduation Event production – Commencement, LVN Pinning, Administration of Justice Police & Corrections Academies • Live broadcast of Commencement on Cable and web streaming • PeopleAdmin On-Line Jobs system, Human Resources project • HP Mainframe (Datatel) Replacement – RFP process, delivery and installation of hardware, initiate software installation and migration • Redwoods.edu – many new Student photos, Locations, links, live events, use of “New for Fall” banner • Latest H1N1 information and links to Local, State, Federal, and International info

  5. ITS Accomplishments - Summer 2009 • CTEA (Career & Technical Education Act) – new web Form improves Enrollment process • eAdvising / DegreeAudit implementation improves Student intake and throughput • Datatel Update to UniData 7.1 and Colleague User Interface 2.3 • Technical info and Letters of Support for Stimulus grant funds • Revised AccuPlacer (assessment testing) automated data upload to Datatel • Ongoing technical support of Students, Staff, Faculty for all systems – WebAdvisor, Datatel, applications, Microsoft Office, Gmail, MyCR, more

  6. ITS Current Projects – Fall 2009 • Complete final installation tasks at Arcata and McKinleyville Sites • Connectivity to Klamath / Trinity site, video conferencing, Lab set up • Web based Calendar system for specific constituencies • HP Mainframe (Datatel) Replacement – install and configure programs, migrate data, test, go live; weekly status meetings • SchoolDude – on-line work request entry, tracking, reporting • Bookstore on-line store for books and CR logo accessories • Security Review - PCI (Payment Card Industry) standards for WebAdvisor, Bookstore credit card processing; DMV records checking • Web Site remodel for easier navigation and improved functionality • Gmail / MyCR – policies and use of bulk emails by Site, Program, Department • Sakai gradebook import to Colleague; add EZProxy-type functionality for Library on-line article databases • Parking Pass dispensers – integrate with Transaction Server (Meal Plan) system, install emergency phones and surveillance cameras

  7. ITS Current Projects – Fall 2009 • PC Replacement Program – prioritize, purchase & configure, migrate Client data; evaluate use of ‘virtual’ PCs and servers • Action Plan and Program Review implementation for Clients • ITS Program Review – update, set current goals & improvement targets • Live broadcast of Events to web and television - presentations, athletics; additional locations • Evaluate expansion of wireless internet access for Eureka Campus; connections to Access Humboldt, SuddenLink Channel 8, new networks • Dynamic reports creation for Institutional Research, departmental budget reporting, more • Document Imaging / Workflow automation / On-Line Forms proposal • Update web server to provide video archive and streaming, blogs, common page development platform, faster performance • WebAdvisor – update web server and web interface software • Datatel – migrate to web browser Colleague User Interface, Colleague Studio for programming • Telephone main switch at Eureka Campus – evaluate system replacement requirements, options, potential funding sources

  8. Information Technology ServicesTechnical Support Services

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