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HOTEL RESERVATION. Checking in. Exercise 1. BEFORE YOU WATCH. Discuss and share your answers to the following questions: What was the last time you stayed in a hotel? Did you like it? Where was it?

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before you watch

Exercise 1


Discuss and share your answers to the following questions:

What was the last time you stayed in a hotel? Did you like it? Where was it?

What was probably the best hotel you have ever stayed in? What made it so good? What services did they offer? Would you like to come back one day?

What problems would you expect to occur at a hotel reception and in a hotel room?



Exercise 2

Are these statements TRUE or FALSE?

  • The guest wanted a single room with a shower and a balcony for two nights.
  • The room number is 350.
  • The room is quite noisy because the windows face the street.
  • The room costs 70 euros and is the cheapest available in the hotel.
  • You have to pay for using wi-fi but the sauna is included in the price.
  • The earliest you can get a breakfast is at 6 o’clock.
  • You need to leave the room by 12 o’clock on the day of departure.
  • The guest’s passport was stolen but luckily he still has his wallet.

Exercise 3

Listen and fill in the gaps



Exercise 4

Match the English expressions with their Czech equivalent


Exercise 5


Which sort of accommodation is your favourite for your summer holiday? A luxurious hotel, a guesthouse, a weekend house or a tent? Explain your choice.

Make groups of four. Imagine you are running a hotel in a big city but the business isn’t good. To be better than your competitors you decide to give your rooms a special design and to offer special services to your guests. What would the rooms look like? What services would you offer? Compare your ideas with the others and select the best project!


Exercise 5


The speaker in the video said: “If I stay longer on the day of the departure, do you have a room where I can leave my luggage?”

According to the above sentence, the speaker had A) one suitcase or bag B) more than one suitcase or bag C) We cannot tell.

2. Which of the following sentences are wrong?

A) I have a luggage.

B) I have two pieces of luggage.

C) I have two luggages.

D) I have one piece of luggage.

E) I have one luggage.

3. Which of the following words must be treated the same way as luggage?

baggage, suitcase, news, newspaper, message, information, advice

Which of the following sentences are correct? Can you correct the wrong ones?

I have some good news for you.

She gave me two advices.

I cannot remember so many informations.

I only have one piece of baggage.