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BT Cloud Voice

BT Cloud Voice

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BT Cloud Voice

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  1. BT Cloud Voice Pay-as-you-go cloud unified communications Work anywhere productivity Optional call recording Optional contact centre

  2. Agenda

  3. Achieving your goals

  4. Working with BT High availability platforms you can rely on Success Management - with you today, tomorrow and for ever BT integrated billing that is clear and easy to understand Single point of contact for support and service – 24 x 7 here in the UK Continuous platform evolution ahead of your business needs

  5. Our platforms Hosted Cloud PBX - Unified communications - For all business needs Maximise Cloud Contact Centre - Blended inbound/outbound - 100% web-based - Advanced email/SMS features - Unique Mobile Screening Optimise Cloud Contact Recording - 100% web-based - Integrated quality monitoring - PCI compliance option

  6. Avoid the legacy on-premise iceberg... Visible Costs Initial capital investment Administration Add/move/change costs Expensive support fees Hidden Costs Expensive upgrades Downtime & resilience ££ End-of-life replacement

  7. The advantages of Cloud Voice Hosted servers and applications Delivered via IP Low cost / high profit Direct to customer premises High cost / low profit

  8. Cloud confidence Security Reliability

  9. Magnetic North Cloud Voice • PBX • Auto attendant • Conference rooms • Voicemail to email delivery • Twin GSM / IP ringing • Salesforce integration Cloud PBX Customer Optimise Call Recording option Maximise Blended Contact Centre option Call centre Office deskphone Office softphone

  10. Feature-rich PBX capabilities

  11. Included features (all users)

  12. Easy browser-based administration

  13. Standard features (on top of core telephony) Conference - Ad Hoc Conference - Meet Me Conference Audio Services - Music on Hold - Announcements Messaging - Voicemail - Email Delivery

  14. Hot-desking support Users can login to any PBX phone using a simple code Calls automatically follow the user to the hot-desk phone Voicemails are delivered automatically to the user’s email address

  15. Dual-ringing Incoming call Caller Hosted PBX Ring ring! Answer Mobile Phone Ring ring! Office Phone

  16. Corporate directory with click-to-call Just click to call! LDAP directory integrationBusiness directory integration for Cisco and other phones 16

  17. Fax-to-email Incoming fax to DDI number 0116 229 2828* Incoming fax to DDI number 0116 229 2727* Hosted PBX Fax to 0116 229 2828 delivered to group email Fax to 0116 229 2727 delivered to individual user’s email * Fax-to-email priced as per DDI number

  18. Cloud Voice comes with... Integrated Optimise Call Recording

  19. Wide choice of devices

  20. SIP-phone feature comparison

  21. SIP-phone feature comparison

  22. SIP-phone feature comparison

  23. SIP-phone feature comparison

  24. Windows, Mac and Linux softphones + USB headset

  25. Reuse IP phones from your legacy PBX Any SIP endpoint (BYO endpoint) • Some advanced features may not be available on all handsets • Customers are responsible for provisioning and management of devices not supplied by Magnetic North or BT

  26. Powerful APIs for integration with your data Incoming call Routing API Caller Lookup CLID in DATABASERoute to Office A where CUST_REGION=SOUTHEAST Route to Office B Where CUST_REGION=MIDLANDS Screen-pop API Office B Office A

  27. Enhanced feature options Unified Messaging - Visual Voice Mail - SMS - Fax Attendant Console - Drag and drop connections - Rapid Park/Pickup/Xfer/Conf Presence - Microsoft Lync / OCS - Magnetic North IM

  28. Option - powerful operator consoles

  29. Access points and methods BT or 3rd-Party Internet Hosted PBX Magnetic North Network Home worker Remote OfficeNomadic Users MPLS BT Point to Point Leased Line MPLS High Availability & converged WAN Private DSL Low Latency EBSA Annex M 50ms Latency Delivered over BT PSTN Line Including router Mobile SIP Client (over WiFi) Head Office / Call Centre Branch office (up to 40 calls) Office (from 40 – 1000’s of calls)

  30. Connect your IP-PBX & legacy PBX sites SIP TRUNK TO IP-PBX - leverage existing estate - reduce line rentals - unify call charges and billing - internal dial plan SIP TRUNK TO LEGACY PBX - MN provided SIP-E1 gateway - Each gateway supports 4 x E1

  31. Virtualised PBX - connecting all of your sites Free Intersite Calls

  32. Maximise Multimedia Contact Centre Maximise Multimedia Contact Centre Inbound SMS Chat Outbound Mobile Screening IVR Email Skillsets

  33. Optional PCI compliance in the cloud PCI-DSS Compliant Cloud Credit Card Payment Collection Simple XML API Seamless Agent always present Keeps card details out-of-scope

  34. Success Management Program

  35. Rapid deployment BRING YOUR EXISTINGGEO AND 08 NUMBERS WITH YOU* * Any number provided by an operator with a porting agreement with BT

  36. Assistance when you need it 24x7 UK-based Support Easy-access Web Portal

  37. Simplified billing Detail & summary billing - Exceptions - Graphical breakdowns - Cost centres - CDR-level detail - CDR searches

  38. What does it cost?

  39. Contract options * Quarterly payment option available at higher tariff

  40. Open forum

  41. Backup SlidesHPBX Architecture, Resilience, Security

  42. We give you... Secure solution ready for business ISO27001 security certified PCI-DSScertified datacentres

  43. We give you... High-availability Multiple active-active geo-independent data centres Multiple data and voiceconnections

  44. Multi-tenant solution

  45. Architecture overview AlternatesResilient Routing Customer A registrations Customer A PBX Cluster(HA- UNIX) Customer Connections Heartbeatfailover Carrier Switch Pairs in HA PBX Cluster (HA-Unix) Firewall Pairs in HA Customer B BT IP Exchange Customer B registrations

  46. IP connectivity & resilience Magnetic North has its own ASN (Autonomous System Number) We are an ISP in our own right Magnetic North peers with 5 Tier-1 ISPs concurrently BGP + HSRP equippedhot-failover routers Dual Firewalls Dual Switches

  47. Platform connectivity and resilience Dual CPU Dual PSU RAID-5 All servers are clustered for resilience Carrier Switches are GARP enabled Maximum impact of failure = 0.5 sec silence

  48. How does it work? Note: Customer firewall must be configured to prioritise VoIP and reserve sufficient bandwidth for voice calls.

  49. Scalable SIP recording platform – in depth Database Voice Network Call Details Replication SIP Indexing Server Voice data Alternate Datacentre Call Details SIP + RTP Intelligent Tap Units Raw RTP Recording Server Replication WAV Audio Compressed Audio Consolidation Server Compression Server SAN