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Session III. NSDL. ®. Subscriber Maintenance. 1. Types of Subscriber request Process flow Checklist for verification Capture, Confirm and Authorisation of request Control Mechanism Central Grievance Management System. Session Snapshot. NSDL. ®. 2. Changes in Subscribers Details

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session iii

Session III

NSDL

®

Subscriber Maintenance

1

session snapshot
Types of Subscriber request

Process flow

Checklist for verification

Capture, Confirm and Authorisation of request

Control Mechanism

Central Grievance Management System

Session Snapshot

NSDL

®

2

types of subscriber request
Changes in Subscribers Details

Personal, Nomination, Employment

Scheme Preference (proposed)

Transactions

Requests for Switch (proposed)

Request for Withdrawal

Request for Reissue of T-PIN/I-PIN and PRAN Card

Change in Subscriber photograph & signature

Types of Subscriber request

NSDL

®

3

process flow
Process flow

NSDL

®

Subscriber

1. Change details Request

DDO

Intimation through Email

2. Verify and forward

PAO

4. Acknowledgement Number through e-mail/web access

3. Request capture/authorise

NPSCAN

5. Data Updation

CRA

6. On successful transaction

4

enter pran
Enter PRAN

NSDL

®

6

withdrawal request
Withdrawal Request

Withdrawal due to: Retirement, Death or Resignation

Minimum amount to be transferred to Annuity

Retirement - Minimum 40%

Resignation - Minimum 80%

Death - Nil

Date of retirement should be matching with details registered at CRA

No further request (except nomination) will be allowed in CRA

NSDL

®

The percentage share of annuity may change once the rules for the same have been finalised by Government of India

12

miscellaneous
Miscellaneous

Statement of Transaction (SOT) :

PAOcan print SOT for subscriber

Other request:

Re-issue of T-Pin and/or I-Pin

Reprint of PRAN card

PIN/PRAN card will be sent to PAO office

Re-issue/Reprint will be chargeable

NSDL

®

13

cgms an overview
CGMS – An Overview

In case of call center and online request, token no. will also be given immediately

NSDL

®

Entity Raising the Grievance

by email also

CGMS

DATABASE

Intimation

Of Token no.

Grievance against

CRA

Grievance against

Other entities

Forwarded to Respective Entity

Resolved by CRA

Resolved by respective Entity

Intimation sent & Grievance status closed by CRA

by email

Worshop for J & K Government

14

grievance management
Grievance Management

Raising Grievance:

Mode of raising the grievance

CRA website – www.cra-nsdl.co.in using I-Pin

CRA call centre – 1800 222 080 using T-Pin

PAO can raise grievance on behalf of

Itself

DDO

Subscriber

PAO can raise grievance

Against CRA

Against Trustee Bank

Resolving Grievance:

PAO to resolve grievance raised against it and to post resolution details in CRA system

NSDL

®

15

slide16

Contact at:

Central Recordkeeping Agency, NSDL

Trade World, ‘A Wing’, 4th Floor

Kamala Mills Compound, S. B. Marg

Lower Parel, Mumbai 400 013

Tel. No. 2499 4200

Fax No. 2499 4974

Email id : info.cra@nsdl.co.in

Website: www.npscra.nsdl.co.in

16