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Session III

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  1. Session III NSDL ® Subscriber Maintenance 1

  2. Types of Subscriber request Process flow Checklist for verification Capture, Confirm and Authorisation of request Control Mechanism Central Grievance Management System Session Snapshot NSDL ® 2

  3. Changes in Subscribers Details Personal, Nomination, Employment Scheme Preference (proposed) Transactions Requests for Switch (proposed) Request for Withdrawal Request for Reissue of T-PIN/I-PIN and PRAN Card Change in Subscriber photograph & signature Types of Subscriber request NSDL ® 3

  4. Process flow NSDL ® Subscriber 1. Change details Request DDO Intimation through Email 2. Verify and forward PAO 4. Acknowledgement Number through e-mail/web access 3. Request capture/authorise NPSCAN 5. Data Updation CRA 6. On successful transaction 4

  5. Change in Subscribers’ Details NSDL ® 5

  6. Enter PRAN NSDL ® 6

  7. Capture the request NSDL ® 7

  8. The Confirmation Screen NSDL ® 8

  9. The Acknowledgement Number NSDL ® 9

  10. Authorisation of the Request NSDL ® 10

  11. Authorisation of the Request NSDL ® 11

  12. Withdrawal Request Withdrawal due to: Retirement, Death or Resignation Minimum amount to be transferred to Annuity Retirement - Minimum 40% Resignation - Minimum 80% Death - Nil Date of retirement should be matching with details registered at CRA No further request (except nomination) will be allowed in CRA NSDL ® The percentage share of annuity may change once the rules for the same have been finalised by Government of India 12

  13. Miscellaneous Statement of Transaction (SOT) : PAOcan print SOT for subscriber Other request: Re-issue of T-Pin and/or I-Pin Reprint of PRAN card PIN/PRAN card will be sent to PAO office Re-issue/Reprint will be chargeable NSDL ® 13

  14. CGMS – An Overview In case of call center and online request, token no. will also be given immediately NSDL ® Entity Raising the Grievance by email also CGMS DATABASE Intimation Of Token no. Grievance against CRA Grievance against Other entities Forwarded to Respective Entity Resolved by CRA Resolved by respective Entity Intimation sent & Grievance status closed by CRA by email Worshop for J & K Government 14

  15. Grievance Management Raising Grievance: Mode of raising the grievance CRA website – www.cra-nsdl.co.in using I-Pin CRA call centre – 1800 222 080 using T-Pin PAO can raise grievance on behalf of Itself DDO Subscriber PAO can raise grievance Against CRA Against Trustee Bank Resolving Grievance: PAO to resolve grievance raised against it and to post resolution details in CRA system NSDL ® 15

  16. Contact at: Central Recordkeeping Agency, NSDL Trade World, ‘A Wing’, 4th Floor Kamala Mills Compound, S. B. Marg Lower Parel, Mumbai 400 013 Tel. No. 2499 4200 Fax No. 2499 4974 Email id : info.cra@nsdl.co.in Website: www.npscra.nsdl.co.in 16