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E-Governance in India. Prakash Singh (06808010) Zahir Koradia (07405002). Outline. Background About Case Studies Success of e-governance in India E-governance best practices E-governance scalability Conclusion. Background: What is Governance?. Governance. Way govt. works. Sharing of

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E-Governance in India

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e governance in india

Prakash Singh (06808010)

Zahir Koradia (07405002)

  • Background
  • About
  • Case Studies
  • Success of e-governance in India
  • E-governance best practices
  • E-governance scalability
  • Conclusion
background what is governance
Background: What is Governance?


Way govt. works

Sharing of


Service delivery

background how e governance helps
Background: How e-governance helps



Bad governance

Good governance

about e governance definition
About: E-Governance Definition
  • ICT
  • Efficiency
  • Productivity
  • Reach
  • Sharing of information
  • Service delivery
  • Welfare
about e governance target agents
About: E-Governance target agents



service delivery



about information access and service delivery models of e governance
About: Information Access and Service Delivery models of e-governance
  • Broadcasting Model
  • Critical Flow Model
  • Comparative Analysis Model
  • Interactive Service Model
case study cic
Case Study : CIC
  • Administrative blocks wise implemented in whole North East region.
  • Objectives
    • Bridge the digital divide
    • Providing information regarding local resources,local demographic parameters, Internet connectivity and services delivery to citizen.
    • Enabling a platform for interaction.
    • Distance learning programme.
    • Generation of employment opportunities
  • Falls under GTG and GTC categories
case study cic1
Case Study : CIC

A citizen's concerns

  • Unaware of the schemes being implemented for economically backward people.
  • Low level of literacy.
  • Feel uncomfortable while using the facilities.
  • Not aware of source of information.
  • Concern related to market.
  • No information on Educational opportunities.
  • No information on Job.
case study cic2
Case Study : CIC
  • Solution in the form of CIC:
    • Government to Citizen(G2C) services delivered from the CICs such as
      • Birth and Death Registration
      • Prices and other market information of Agricultural produce
      • Information on Educational opportunities
      • Job portals etc.
    • Effective and cheap medium for reaching the masses.
    • Know Your CIC helped to reduce corruption.
    • Motivation and awareness camps for different purposes.
other cic features
Other CIC features
  • Providing PAN Status and On-Line PAN card Application by CIC- Dimoria.
  • Excursion to the 3rd Buddha Mahutsav at Tawang.
  • CIC Students Form PRIYA SELF HELP Group.
  • An Exposer of online Election result.
  • Video recording of Interview of local prominent person.
  • Computer-Aided Paper less Examination System (CAPES) Test.
  • Online access of common entrance exam result of eng and medical.
why cic succeeded
Why CIC succeeded
  • Able to develop business model for future sustainability.
  • Better public awareness.
  • Community participation
  • Forward and backward linkage.
  • Creation of knowledge based society.
  • Penetration among youth.
  • Diversification of services.
case study suwidha
Case Study: Suwidha
  • State wide project implemented in Punjab
  • Objectives
    • Provide friendly and efficient interface between government and citizens
    • Provide transparency in government operations
    • Provide timely and efficient service delivery
    • Improve quality of government services
  • Falls in the government to citizens category
case study suwidha1
Case Study: Suwidha
  • A citizen's concerns
    • Different branches for different services
    • Not familiar with the procedures
    • Unaware of the schemes being implemented
    • Not aware of source of information
    • Has to frequently visit the branch to ensure movement of the case and to enquire the status
    • Services are not delivered as scheduled
    • Has to visit many offices for a single service
    • Small payments require visiting banks for services
case study suwidha2
Case Study: Suwidha
  • Solution in the form of Suwidha
    • The citizen approaches SUWIDHA Queue Counter and gets the Queue Token number.
    • On his turn at SUWIDHA Service Counter, he files his application.
    • She/he is issued a receipt cum token number, which specifies the date of delivery of services. Each type of service has a pre-defined delivery time and system automatically calculates the service delivery date.
    • All kind of payments for the fees etc can be made at the SUWIDHA counter.
    • The application/case is then sent to the branch for action.
    • In between the citizen can track the case with the help of SUWIDHA Token number through DialCITI (which is IVR based system) or website.
    • The delivery of documents/processed case is made on the specified date. The delivery of the documents is also from SUWIDHA Delivery Counter.
case study suwidha3
Case Study: Suwidha
  • Other Suwidha features
    • On the spot photograph capture wherever required
    • Informations on schemes and procedures
    • Application forms available
    • Provision of on the spot delivery of services in cases where verification can be ensured based on the data available in the databases
    • Implemented in all 17 DC offices and 54 SDM offices of Punjab
case study suwidha5
Case Study: Suwidha
  • Why Suwidha succeeded? (Take aways)
    • Government process re-engineering
    • Increased accountability
    • Power through information
    • Ease of access
    • Localization
  • http://suwidha.nic.in
e governance best practices
E-governance Best Practices
  • Increased accountability
  • Increased transparency
  • Higher availability of public domain information
  • Reduced corruption
  • Higher penetration due to automation
  • Increased efficiency due to connectivity
  • PROCESS RE-ENGINEERING – technology only a tool not panacea
e governance scalability
E-governance Scalability
  • Most projects till now have been pilot projects
  • A few things to keep in mind
    • Sustainability
    • Evaluation and impact assessment
    • Accountability
    • Training for civil servants
    • Private partnership
  • Pilot, Plan, Replicate, Revise and Scale
  • 35% of e-governance projects in developing regions are complete failure; 50% are partial failures; only 15% are completely successful
  • It is still worth the effort if the successful projects can be scaled.
  • 1. Skoch e-governance report card: http://skoch.in/new/e-Governance_Report_Card2005.pdf
  • 2. “Public Service Delivery: Does e-government help?” - Subhash Bhatnagar, Annual Bank Conference on Development Economics 2003.
  • 3. Impact assessment study of e-government projects: Findings from eight Indian projects – Subhash Bhatnagar
  • 4. E-government: Lessons from implementation in developing countries – Subhash Bhatnagar, Regional Development Dialogue, Vol 24, UNCRD, Autumn 2002
  • 5. SUWIDHA portal: http://suwidha.nic.in
  • 6. Suwidha project details: www.doitpunjab.gov.in/pdfs/projects/suwidha.pdf
  • 7. CIC portal: http://www.cic.nic.in/welcome.html
  • 8. CIC project details: http://beep.jepponet.dk/egovIndia/ShowCase.asp?CaseID=1492