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eGovernment: From Vision to Reality Learning from experience. Milinda Kotelawele Director, Microsoft Enterprise Services Asia New Markets. Introduction. Microsoft Services is the professional services division of Microsoft Corporation

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Egovernment from vision to reality learning from experience

eGovernment: From Vision to Reality

Learning from experience

Milinda KotelaweleDirector, Microsoft Enterprise ServicesAsia New Markets


Introduction
Introduction

  • Microsoft Services is the professional services division of Microsoft Corporation

  • Actively engaged with governments around the world to implement eGovernment projects working with our partners

  • Works with governments to develop and deliver intellectual property to realise the vision of eGovernment


Agenda
Agenda

  • eGoverment

    • The vision & the challenges with getting there

  • Microsoft Connected Government Framework

    • Microsoft’s commitment to Interoperability

  • Lesson’s learnt from experience

    • Architecture for success – doing it right the first time


Agenda1
Agenda

  • eGoverment

    • The vision & the challenges with getting there

  • Microsoft Connected Government Framework

    • Microsoft’s commitment to Interoperability

  • Lesson’s learnt from experience

    • Architecture for success – doing it right the first time


The vision seamless services delivery
The Vision - Seamless Services Delivery

Manual

Service

Islands

Connected

Services

Dynamic

Services



Realise the vision address the challenges
Realise the vision = address the challenges

Service delivery through partnership with private sector

Revolution

MICROSOFT CONNECTED GOVERNMENT FRAMEWORK

Benefits

Seamless integration of services across agencies

Transformation

Level 3

Interoperability Architecture

Transaction

Support financial and legal transactions

Level 2

Integrated Applications

Interaction

Interact with databases and/or staff

Level 1

Application

Templates

Presence

Delivery of public information

Service Maturity


Agenda2
Agenda

  • eGoverment

    • The vision & the challenges with getting there

  • Microsoft Connected Government Framework

    • Microsoft’s commitment to Interoperability

  • Lesson’s learnt from experience

    • Architecture for success – doing it right the first time


The connected government framework
The Connected Government Framework

  • Connected and interoperable

  • Productive

  • Best Economics

  • Dependable and robust

  • Agile and flexible

The Connected Government Framework provides a set of open and extensible industry blueprints, reusable IP, roadmaps, and references that support the realisation of connected systems.

  • Overall …

  • Incorporates practical experience delivering eGovernment projects as well as technology best practice from Microsoft

9



Egyptian ministry of state for administrative development msad

Realising the Vision - Egypt

Egyptian Ministry of State for AdministrativeDevelopment (MSAD)

  • Situation

    • The Government wanted a bilingual portal to enable all stakeholders to browse the government announcements, search for information related to particular services, and access online services all at a single ‘one-stop shop.’

  • Solution

    • The MSAD signed an agreement with Microsoft that delivered the e-government initiative as a unified gateway and portal offering by using.NET Framework as a development environment.

  • Benefits

    • Saves 900,000 working hours a year

    • Cuts waiting time for citizens

    • Single point of entry for all services

    • Helps meet e-government targets

    • Citizen centric interface layout


The australia tax office s business registry

Realising the Vision - Australia

The Australia Tax office’s business registry

  • Situation

    • Business registration was required at the agency level across all levels of govt.

    • Tax reform required ATO to identify and register all businesses in Australia

    • Need an interactive solution capable of interoperating with other agencies at the state, local, or federal level

  • Solution

    • Created the Australia Business Registry on Visual Studio.NET

    • Distributed Systems Environment (DSE) with 150 servers running Application Center, SQL Server 2000, MS Operations Manager, HIS

  • Benefits

    • Simpler for business

    • Cut cycle time and save significant costs

    • Whole of government approach

    • Enabled for Business Process Integration

    • Utilizes open standards and web services to enable interoperability

    • Framework for future services


Agenda3
Agenda

  • eGoverment

    • The vision & the challenges with getting there

  • Microsoft Connected Government Framework

    • Microsoft’s commitment to Interoperability

  • Lesson’s learnt from experience

    • Architecture for success – doing it right the first time


Recurring system capabilities exist

Learning from Practice – Architecture for success

Recurring system capabilities exist

Integration

Identity & Access

Messaging & Web Services

  • Many can be provided by the service platform

  • Can reduce complexity through reuse

  • Identify what capabilities will recur early

Process Orchestration

Transactions



Learning from Practice – Architectural learnings

  • Common Challenges faced by e-Government Solutions, Often initially overlooked

  • Good Architectural decisions can reduce cost & complexity, increase reuse and reduce time to delivery

  • Enables appreciation of the complexities

  • Not tied to a particular technology

  • We will cover today:

    • Multiplicity

    • Identity Management

    • Integration

    • Flexibility and Agility

  • Securing the Solution

  • Scalability, Performance and Availability

  • Owner and Sponsor


Learning from Practice – Architectural learnings

  • Design for Multiplicity - retrofitting later is expensive

    • Assume you will be providing access to a growing range of services during design phase

    • Plan for a variety of access channels & broad support for different client platforms

    • Exposing each services in a consistent and secure manner

    • Multilingual capability and universal accessibility

    • Managing many different credentials

  • Identity Management – needs to be in the platform

    • Single credential for many services

    • Consistent sign-on and single sign-on

    • Identity mapping

    • Challenging scenarios

    • Initial user identification

      • Centralized, Decentralized, Directed Trust


Learning from Practice – Architectural learnings

  • Integration

    • Different options for integration. Decisions need to be based on decision making framework

      • Natively, Adapters in the hub, Adapters in the remote spokes

    • Isolating generic from specific integration

  • Flexibility and Agility

    • Many case services unknown

    • New services, document types, routing rules … (without code)

    • Changes to existing services


Learning from Practice – Architectural learnings

  • Securing the Solution

    • Security is not an add-on!

    • e-Government solutions tend to be highly visible

    • Mistakes will destroy confidence in the system

    • Goes beyond technology implementation

      • Expansion of services

      • Storage of sensitive project data … digital key and certificates

      • Development lifecycle best practices (both development and testing)

      • Hardening the environment needs to be an explicit task

      • Monitoring together with action plans to manage intrusion or data corruption

      • Implementing on going process


Learning from Practice – Architectural learnings

  • Scalability, Performance and Availability

    • Interactions tend to be infrequent

    • Significant peaks around deadlines

    • Verify that the architecture can handle the growth

    • Availability and resilience

    • Disaster recovery

  • Owner and Sponsor

    • Initial investment in Architecture with delayed future benefits

    • Common conflicts with individual projects

    • Generic versus specific


Architecture for success getting it right the first time requires a robust architectural framework

In Summery ...

Architecture for success & getting it right the first time requires a robust architectural framework.

  • A Connected Government Framework:

    • Best Economics – Driving down technology cost

      • Create ROI faster than traditional investments

      • An integrated platform that lowers TCO overall

      • Local delivery model

      • Scalable from single agencies to national implementations

    • Dependable – Proven and Robust

      • Based on Microsoft best practice world wide

      • Applications that support 24x7x365 operations

      • Financially stable

      • Extensive partner ecosystem gives decision-makers choice


Architecture for success getting it right the first time requires a robust architectural framework1

In Summery ...

Architecture for success & getting it right the first time requires a robust architectural framework.

  • A Connected Government Framework:

    • Connected – Interoperable by design

      • Open architect built on industry standards that facilitate the flow of information across agencies

      • Leverage legacy application and infrastructure investment

    • Productive

      • Lets citizens engage with government aligned to their capabilities

      • Enables delivery of services in a standardized, replicable manner

    • Agile and Flexible

      • Scale based on demand

      • Accommodate different maturity levels of government agencies


Realise the vision address the challenges1

In Summery ...

Realise the vision = address the challenges

Service delivery through partnership with private sector

Revolution

Benefits

Seamless integration of services across agencies

Transformation

Level 3

Interoperability Architecture

Transaction

Support financial and legal transactions

Level 2

Integrated Applications

Interaction

Interact with databases and/or staff

Level 1

Application

Templates

Presence

Delivery of public information

Service Maturity


Thank you

Questions \ Comments:

Milinda Kotelawele

Director, Microsoft Services

[email protected]

+ 65 82334424


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