University of the Virgin Islands. “Calming the Storm” Presented by: Cherie Wheatley, Manager, Technology Customer Service And Celia Prince Richard, Librarian. OUTLINE. Abstract Summary Introduction/Background Goals of the Leadership Institute Project Project Resources Needed
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“Calming the Storm”
Cherie Wheatley, Manager, Technology Customer Service
Celia Prince Richard, Librarian
TEAM BUILDING that may be resolved on the spot.
Fun Team that may be resolved on the spot.
The 2010 customer service survey showed an improvement in customer satisfaction from 70% in 2009 to a 80% rating in 2010.
Managers engaged in developing leadership skills by reading and practicing the “Five Dysfunctions of a Team” by Patrick Lencioni.
Leadership is all about relationships and happens at all levels in organizations.