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Who wants to be a millionaire

Who wants to be a millionaire. If you are an organized waiter you: Make useless trips to the kitchen Ignore your customers Take extra steps to get things done Never prioritize the tasks at hand None of the above.

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Who wants to be a millionaire

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  1. Who wants to be a millionaire

  2. If you are an organized waiter you: • Make useless trips to the kitchen • Ignore your customers • Take extra steps to get things done • Never prioritize the tasks at hand • None of the above

  3. A waiter or waitress must do the following in order to follow general guidelines regarding proper attire and dress: • Wear a well fitting, clean uniform • Wear their shirt untucked • Keep jewelry to a minimum • Have properly polished nails • A and C

  4. A floor plan that includes the number of seats that a server is responsible for is: a. Dance floor b. A dining room section or station c. kitchen d. Cash register

  5. In a fine dining establishment a busser: • Clears, cleans, resets tables and stocks service station • Harasses the customers and spits in the food • Picks their nose during service • Serves the customer water and bread • A and D

  6. When you are taking an order from a customer you can: • Write out a customer check • Write it on the back of your hand • Use a point of sale system • Recite it from memory • A, C and E

  7. A customer is unhappy when: • They constantly look at their watch • Signal to you with a frown on their face • Wander aimlessly around the room with a water glass in their hand • Walk out without paying • All of the above

  8. What should you do if a customer eats off their dessert fork during the salad course? • Clear the utensil with the salad course and present the correct utensil for the dessert course • Let them use their salad fork for dessert • Give them an extra spoon

  9. If you are reading the bill, processing the bill and making change you are filling what role in the restaurant? • dishwasher • Cashier • busser

  10. Salt and pepper shakers should be: • Wet when you refill them • Dry when your refill them • Moist when your refill them

  11. Which of the following steps should be taken to prevent an accident in the restaurant: • Mop the floor and do not put a wet floor sign out • Move folding tray stands out of the way • Lay a bunch of forks and knives out on the ground for people to step on

  12. When checking on customer satisfaction a waiter or waitress can: • Look from the kitchen door to check to see if they are eating their meal • Return to the table and ask if the dish was prepared to their satisfaction • Walk by and make sure they are not complaining

  13. A server in a restaurant: a. Serves menu items properly b. Properly represents the foodservice operation through a good attitude and friendly service c. Knows the menu and “sells” it to the customers d. Correctly processes the bill and makes change e. All of the above

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