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Understanding the Business Value of Systems and Managing Change

Evaluate models for understanding the business value of information systems Analyze the principal causes of information system failure Assess the change management requirements for building successful systems . Management Information SystemsChapter 15 Understanding the Business Value of Systems

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Understanding the Business Value of Systems and Managing Change

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    4. Challenge: Change the organization and business processes at one of the world’s largest retail banking firms in order to support V-Banking systems Solutions: develop new business processes, retrain workforce, develop a customer-centric culture Train customers in the use of new digital banking services Illustrates the importance of changing the organization and culture in a business to support technology change

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