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Digital Government

Digital Government. Managing administrative burden reduction and better performance through the use of ICT – towards better measures Brussels, 10 April 2014. Adam Mollerup, Policy Analyst Division for Public Sector Reform. Dilemmas for burden reduction: How to balance concerns and trade-offs?.

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Digital Government

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  1. Digital Government Managing administrative burden reduction and better performance through the use of ICT – towards better measures Brussels, 10 April 2014 Adam Mollerup, Policy Analyst Division for Public Sector Reform

  2. Dilemmas for burden reduction:How to balance concerns and trade-offs? • Once-only vs. costly digitisation of low-transactional processes? • Privacy vs. growth/efficiency through open data? • Public administrative efficiency vs. users’ experience and service quality? • Nice interoperability vs. needed interoperability? • Imposing administrative burdens vs. introducing useful standardisation? -> Placing administrative burdens in the complex context of public sector reform and modernisation.

  3. OECD’s Draft Recommendation on Digital Government Strategies • Develop digital government strategies in order to: • Ensure greater transparency, openness and inclusiveness • Encourage engagement and participation • Create a data-driven culture in the public sector • Manage digital security and privacy risks • Developing digital government strategies by: • Securing leadership and political commitment • Ensuring coherent use of digital technologies • Establishing effective governance frameworks • Strengthening international cooperation • Implementing digital government strategies while ensuring to: • Develop clear business cases • Reinforce institutional capacities to manage project implementation • Procure digital technologies based on assessing existing assets

  4. Reducing administrative burdens:What is the direct value added? Working question: How to measure administrative burden reductions? A monetary value approach: Citizens: • Perceived quality (measured in perceived quality -> willingness to pay for services) • Burden related monetary savings (reduced expenditures to support transactions) • Time savings (measured in saved minutes per transaction -> monetary welfare gain) • Private Business • Perceived quality (measured in perceived quality -> willingness to pay for services) • Burden related monetary savings (reduced expenditures to support transactions) • Time savings (measured in saved minutes per transaction -> increased average GDP contribution) • Public Sector • Capital or operational savings (direct budget reductions) • Time savings (reduced need for public sector staff -> budget reductions) Now, where is the beef? Note: This does not take into account indirect and non-immediate social or economic effects or effects related to other benefits of digitisation aside from reducing administrative burdens, such as better policy evidence or good governance.

  5. Our perception of the challenge: A need of better performance indicators Can your country answer: • What are we doing? • Is what we’re doing working well? • How well is it working? - compared to others? • Does policies/programmes lead to the right impact/ results? • How can we ensure that our policies will lead to the impact we want? Where to look? Where to go?

  6. The OECD approach:Exploring digital government performance • A phased approach, parallel work streams • Focus of this seminar:How to ensure good indicators of performance in the use of ICT for administrative burden reduction

  7. Getting a grip (selected examples):Efficiency and effectiveness proxies • Input questions: • ICT expenditures • FTEs and ICT FTEs • Process questions: • Business cases • Governance and coordination setup • ICT project management and review design • ICT skills and procurement frameworks • Digital rights and obligations • Output questions: • Portal architecture • Digital and non-digital transactions – transaction costs • Financial benefits realisation (perception based) • Outcome questions: • Transaction time - time spent on specific service transactions • User satisfaction measures

  8. Where are we headed?Towards a joint consolidated approach OECD’s approach: • Data collection and analysis in 2014 • Reporting and discussing results at the OECD E-Government Indicators Workshop • Nurturing a joint, consolidated approach to measuring e-government and digital government performance across countries -> better policies for better lives…

  9. Thank you! www.oecd.org/gov adam.mollerup@oecd.org

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