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Next >>. Effective communication creates bonds between people in all social settings, including the business world. To explain the basic nature of communication To identify the challenges of communicating in a world language To describe verbal communication strategies.
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Effective communication creates bonds between people in all social settings, including the business world.
To explain the basic nature of communication • To identify the challenges of communicating in a world language • To describe verbal communication strategies
Communication skills are vital for people doing business globally.
means of transmitting, receiving, and processing information communication
the medium of communication through words, symbols, numbers, characters, or nonverbal cues language
sending a message by using words that are either spoken or written verbalcommunication colloquial speech used on the street or in recreational situations slang
international trade documentation papers and documents used to legally export or import goods
The Importance of Communication Ways We Communicate Speaking Writing Gestures FacialExpressions Clothing Posture Hair Style
The Importance of Communication PersonalRelationships Friends Communication Holds Things Together Organizations Nations
The Importance of Communication People must be able to reach and understand each other to overcome differences, get along with one another, and accomplish goals.
Communicating Across Cultures The goal in international relations is to achieve effective communication when sending and receiving messages across national borders.
Verbal Communication One form of communication is verbal communication. communication transmitting, receiving, and processing information verbal communication sending messages by using words that are either spoken or written
Verbal Communication Nodding “I agree” “I disagree”
Languages and International Business Businesspeople must first identify the language to use for communication.
Language and Word Gender • In Romance languages, nouns are assigned a male or female gender. • Adjectives change to fit the gender of the noun.
Using Nouns and Verbs In many languages, the verb goes first, and the noun follows. Many Languages English “Do you like cake?” “Like, you, cake?”
Using Alphabets and Characters The biggest difference between many languages is their written forms.
Using English • Many companies choose to use the English language when doing business. • English is the dominant language on the Internet.
Verbal Communication Challenges The Challenges of Different Environments How people speak Technical terms Time for translations Social behavior
How People Speak • If you have trouble understanding someone, use the phrase: “Please speak more slowly.” • In Spanish: “Hable por favor más lentemente”
How People Speak Slang is a challenge when communicating in a world language. slang colloquial speech used on the street or in recreational situations
Technical Terms • Technical terms for things such as computer parts can vary from language to language. • It is important to learn technical terms when communicating in another language.
When in France… Meeting and Greeting Shake hands with a quick, light grip. Use last names and titles. Business Etiquette Give business cards to the receptionist and everyone. Meetings follow an established format. Business Dress Men wear suits and ties. Women avoid bright, gaudy colors.
Time for Translation When waiting for a translator to translate, the listener should focus on the speaker, not the translator.
Time for Translation Relate Have you ever met someone who spoke only a different language than yours? If so, how did you communicate?
Social Behavior and Communication High-Context Cultures and Low-Context Cultures High Context Low Context • Language is figurative, or symbolic. • Avoiding embarrassment is important. • Words are taken literally. • Being self-effacing or telling jokes can create bonds.
Other Challenges Other language issues include: • Noun-verb agreement • Singular-plural issues • Imprecise translations
Other Challenges When speaking to a non-English speaker: • Slow down your pace. • Look for clarification. • Ask for confirmation.
Verbal Communication Strategies Verbal Communication Strategies Use names, titles, and ranks appropriately. Learn key phrases. Use business cards appropriately. Consider other differences.
Using Names Formal Salutations Ma’am Mr./Mrs. Your Honor Mr./Mrs.President Mr./Mrs.Secretary Mrs. orMadam in French Ms. orMademoiselle in French
Using Business Cards • In the United States, it is common to pass business cards around liberally. • In some Asian countries, high-ranking business leaders are very cautious about giving away their business cards.
Other Differences to Consider Other differences to consider include: • Time-zone differences • Currency differences • The metric system • Trade documentation
Other Differences to Consider International trade documentation must be prepared properly. international trade documentation papers and documents used to legally export and import goods
Using the Right Language A single country may have several “languages.” They might include an “official” language that applies to government documents and laws, a “business” language for dealing with foreign companies, and a “common” language spoken by residents.
3.1 • What is the relationship between the sender and the receiver in the communication process? The sender transmits a message to the receiver who provides feedback to the sender.
3.1 • What are at least three issues associated with verbal communication for international business? Accept any three of the following: how people speak, technical terms, time for translation, social behavior, noun-verb agreement, singular-plural problems, imprecise translations.
3.1 • What are some of the keys to effective communication in international business? Learn key phrases; use names, titles, and ranks appropriately; use business cards appropriately; and consider other differences.
