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MILITARY & GOVERNMENT AFFAIRS PANEL Wednesday, October 8 th , 2013 1:30pm – 3:30pm PowerPoint Presentation
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MILITARY & GOVERNMENT AFFAIRS PANEL Wednesday, October 8 th , 2013 1:30pm – 3:30pm - PowerPoint PPT Presentation

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MILITARY & GOVERNMENT AFFAIRS PANEL Wednesday, October 8 th , 2013 1:30pm – 3:30pm. MARGARET “PEG” WILKEN Vice Chair, IAM Executive Committee Chair, IAM Government & Congressional Affairs Committee Vice President of Government Traffic , Stevens Forwarders Inc. KIM J. CHANCELLOR

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MILITARY & GOVERNMENT AFFAIRS PANEL Wednesday, October 8 th , 2013 1:30pm – 3:30pm

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Wednesday, October 8th, 2013

1:30pm – 3:30pm



Vice Chair, IAM Executive Committee

Chair, IAM Government & Congressional

Affairs Committee

Vice President of Government Traffic,

Stevens Forwarders Inc.



Traffic Management Specialist/COTR

Employee Relations Resource Center (ERRC)

U.S. General Services Administration

gsa s household goods programs

GSA’s Household Goods Programs

Kim Chancellor

GSA Employee Relocation Resource Center

gsa s program highlights
GSA’s Program Highlights
  • Centralized Household Goods Traffic Management Program (CHAMP)
  • Schedule 48, Move Management Services
  • Extended Storage Program
gsa s household goods programs1
GSA’s Household Goods Programs
  • Centralized Household Goods Traffic Management Program (CHAMP) –
    • Tender-based program
    • Civilian HHG moves (non-DOD)
    • Domestic & nternational(over 200 countries)
    • HTOS: Document providing rules/provisions of handling Government shipment
    • Request for Offers (RFO): solicitation notice for Transportation Service Providers
    • GSA-01 tariff
    • Solicit rates for HHG, unaccompanied air baggage, and personally owned vehicles
champ numbers
CHAMP Numbers
  • Active Domestic TSPs: 210
  • Active International TSPs: 91
  • Of those TSPs, a combined 142 currently have active rates on file.
  • FY13 – over 75 Federal agencies used CHAMP to move employees
  • State Dept is CHAMP’s largest agency customer
gsa s relocation schedule 653 7
GSA’s Relocation Schedule 653-7
  • 653-7, Move Management Services (MMS)
    • Transferee entitlements, pre-move counseling, carrier selection, Bill of Lading preparation, shipment booking, claims assistance, on-site quality control
    • Contract procurement, under the rules of the Federal Acquisition Regulations (FAR)
    • Commercial discounted pricing
  • 26 contractors offering MMS
  • FY13 – 7,500 shipments reported
  • or e-mail
phases of extended storage
Phases of Extended Storage
  • Phase 1 –
    • Packing, loading & draying the shipment into the warehouse
    • Effective date November 1, 2013
  • Phase 2 –
    • Delivery out & unpacking
    • Effective date May 1, 2014
requirements to participate
Requirements to Participate
  • Must be a CHAMP approved TSP
  • New performance bond = $20,000
  • New Trading Partner Agreement (TPA) signed
  • File rates for extended storage
  • Recommend CHAMP rates be filed
extended storage info phase 1
Extended Storage Info - Phase 1
  • A TSPs current scope will be used for extended storage
  • Rates will be solicited on a per State basis, similar to the CHAMP-Int’l program
  • CSI scores will not carry over
  • Query screen will be sorted by price (i.e. Value Index score)
  • Non-alternating SRO codes: EXSTG & CCNTL
charges for extended storage phase 1
Charges for Extended Storage – Phase 1
  • Rates solicited based on per hundred weight (per 100 lbs of the shipment)
  • Packing/Loading/Drayage – services combined
  • Fuel within 50 miles from origin - warehouse
  • Warehouse Handling contains “In” Charges – one time charge
  • Specific accessorial services combined into rate
  • Coverage area is domestic CONUS, including points within Alaska
delivery out of extended storage
Delivery Out of Extended Storage
  • Phase 2: (in progress)
  • Delivery out rates include: line haul from Section 3 of the GSA-01 (when shipment is delivered 50+ miles)
  • Discount offered will be displayed in TMSS, similar to surface charges in CHAMP
  • Fuel surcharge is applicable on delivery out
  • ??How to handle unpacking charges; accessorial services; and warehouse handling “out”??
  • ??How to solicit rates (such as traffic lanes)??
  • Screen shot - - - next slide

Can an SIT shipment be converted to extended storage? Yes, if the Govt is paying the costs. Costs will only include the monthly storage rates.

What happens when the shippers extended storage time has expired and the goods are still in storage? The agency should provide the TSP with a 30 day notice of expiration. If the goods are still in storage, the employee will be responsible for the additional days. Amount should be pro-rated at full valuation.

Can a TSP store a shipment at a different location for convenience? Yes, with agency approval. However, if a closer facility is available, storage charges will be based on the nearest facility.

Can the shipper store a boat in extended storage? Boats, trailers, airplanes, & vehicles are excluded from the XTOS. Similar type items, such as jet skis, may be stored with the approval of the agency.

faqs continued
FAQs Continued

I have a shipment in storage for 18 months. How should I bill the agency? The agency will determine & communicate the time frame to invoice for services. The 1st invoice shall not be submitted greater than 1 year from the date services began.

What supporting documentation do I need to include with my invoice? May include, but is not limited to: Copy of the pre-move survey; Weight tickets; Extended storage authorization; Authorizations for approval of additional services; Advanced charges; Miscellaneous charges; DD Form 619, 619-1, or other comparable commercial form; Original Bill of Lading

faqs continued1
FAQs Continued
  • What services are included for delivery out of extended storage? Phase 2 will include delivery out, unpacking, handling of debris removal, etc.
  • Must a shipment be delivered to a residence? No. A shipment can be delivered to an alternate location listed on the Bill of Lading.
  • Are all accessorial charges inclusive in the rates? No. Specific accessorials require agency approval, and are listed in the current Request for Offers.
faqs continued2
FAQs continued
  • How long does a shipper have to file a claim? Concurrent with CHAMP, the owner has 75 days to file a written claim. After 75 days, the burden of proof shifts to the owner/agency to prove the damage occurred while in the TSP’s possession. Per the Federal Management Regulations (FMR) 102-118.460, an agency has up to six year to file a loss/damage claim.
  • May a shipper purchase additional valuation above the full valuation amount of $6? Yes. The cost will be .85/.18 cents per $100 of additional valuation.
faqs continued3
FAQs continued
  • What types of storage facilities are approved under the XTOS? Warehouses that maintain liability insurance consistent with commercial practices, or an approved DOD/DOS certified warehouse.
  • Other criteria:

All facilities & warehouses must not be in or near a flood plain area. All facilities & warehouse must physically be located within CONUS or Alaska. All facilities & warehouses shall be within 50 miles from the origin municipality (unless approved).

industrial funding fee iff
Industrial Funding Fee (IFF)
  • Extended storage IFF paid per applicable quarter to GSA, as with the IFF for CHAMP shipments
  • 2.50% of the net shipment charges billable to the Government, to include the following services: packing, loading, drayage, warehouse handling in charges, & first month of extended storage.
  • Extended storage & CHAMP IFF may be sent together, with explicit instructions on which IFF is for each program.
extended storage reporting
Extended Storage Reporting
  • Shipment reports will be filed electronically in TMSS in a separate module.
  • Reporting will be completed in TMSS
  • Reporting elements will include:
    • State of storage location
    • SCAC
    • Dates of packing & into extended storage
    • Type (EXSTG or CCNTL)
    • Reporting year/quarter
    • Agency FAIC
    • Employee last name
    • Amount invoiced to agency per quarterly basis
  • Screen shot - - - next slide
assistance from industry
Assistance from Industry
  • Phase 2, Delivery out of extended storage
  • Unpacking
  • Accessorials
  • Common commercial practice
  • Practical / Competitive





Chief, Audit Policy & Review Branch

Transportation Audits Division

U.S. General Services Administration


U.S. General Services Administration. Federal Acquisition Service.IAM Annual MeetingMilitary and Government Affairs PanelDonna JackTransportation Audits Division, GSAOctober 2013

  • Household Goods Offsets
  • Web-Protest Program
  • Top 5 Overcharges
  • Key Audit Issues
    • TARPs System Glitch
    • Shuttle NOCs
    • Protests
status of dod household goods offsets
Status of DoD Household Goods Offsets
  • Up to date on entering Overcharges
  • If you have an agreement on file with GSA no overcharges are being entered
  • If you do not agree with overcharge… Dispute it!
web protest program web tarps
Web Protest Program (Web-TARPS)
  • GSA developed a process in which Transportation Service Providers (TSPs) can log in their own overcharge protests into the TARPS system via the internet
  • Apr 11, 2012 - First protest was entered into TARPS by the TSP and backup documentation was received in TSP protest mailbox
  • Jul 31, 2012 - GSA extended the opportunity to participate to all TSPs
  • To date, 351 TSPs are participating (329) are HHGs
  • Anyone interested in participating contact
  • or (703) 605-2881

Top Issues

Weight Adjustments


What TSPs can do to avoid overpayments

  • Ensure rates, dates, weights, origins and destinations are correct on invoices
  • Ensure data in shipper system and payment system matches
  • Work with shipper to ensure data is accurate
  • Provide documentation or data to support billings
  • Provide shipment information in notes section in systems

Key Audit Issues

  • Transportation Accounts Receivable/Payment System Glitch
    • GSA recently discovered, due to a system glitch, 1285 Notices of Overcharge (NOCs) were closed in TARPS indicating GSA has received payment from Transportation Services Provider (TSPs)
    • GSA has not received payment for these transactions
    • GSA is in the process of reversing the status on these transactions
    • TSPs are liable for paying or disputing these transactions
    • TSPs will be notified of the NOCs involved

Key Audit Issues

  • Shuttle Notices of Overcharge
  • Shuttle service incorrectly applied to/from Storage
  • Short distance pickup/delivery by local agent
  • GSA is working with SDDC to determine proper interpretation of
  • rate applications/governing provisions
  • GSA will provide direction to contract auditors when a decision is
  • made

Key Audit Issues

  • Protesting Notice of Overcharge (NOC)
  • Must protest an NOC or offset action will occur
  • Protest must come to GSA, not SDDC
  • Can only submit 2 protests
  • If protest is denied and funds are collected, TSP can file a claim
  • to GSA
  • If claim is denied, TSP can present claim to CBCA


Branch Chief, Transportation Management

Transportation & Travel Management

U.S. Department of State

department of state

Transportation and Travel Management Division

Charles Olden

Branch Chief, Traffic Management

Washington, DC

Department of State



what do we do
What do we do?

The Department of State Transportation Division supports customers worldwide. Our clients, both overseas and domestic, are primarily Department of State Foreign and Civil Service employees, but they may also be members of other U.S. Government Agencies involved in foreign affairs and operations.

The Department of State (DOS) maintains about 262 diplomatic and consular posts.




What did we do in 2012?

  • 30,000 Personal Effects (PE) shipments.
  • 13,000 door to door PE shipments
  • Approx 36.5 million pounds of long-term personal property storage
  • 20,000 Official shipments (supplies, materials, furnishings, official vehicles)





D.A. Seattle

D.A. N.Y.




D.A. Miami



International Shipping Methods

  • Transportation Operations utilizes two methods for the shipment of Household Effects:
  • The preferred method is the
  • International Through Bill of Lading Program (ITGBL)
  • The alternate method of shipping is the
  • Direct Procurement Method (DPM)



why is the itgbl method preferred
Why is the ITGBL method preferred?
  • Cost effective
  • One stop shopping
  • Fiscal responsibility and accountability
  • Visibility
  • Overall best value in today’s economy
  • Reduction of paperwork at Post
  • Insurance
    • Replacement valuation included
    • Maximum liability is $8.50 times the net weight of the shipment; caps at $153K for an 18,000 Lb shipment



best value

Best Value

All our contracts and tenders of service require service providers to meet both low cost and high quality.



Important Quality Elements

  • The ITGBL program is divided into four critical quality elements
    • Performance of physical services
    • Established Transit Times (RDD)
    • Reporting Requirements
    • Communications
  • TSP is expected to meet all critical elements



performance metrics

Performance Metrics

Customer Satisfaction Surveys

Missed RDD analysis

Issue Log for recording all service failures and successes

Inspection teams in the DC area and abroad

Response to service failures and challenges

Claims report



Transit Time Requirements

  • DOS has specific requirements under GSA RFO
  • Section 3
  • The RFO contains a list of transit requirements and an explanation on how to calculate transit times
  • Required transit times for surface shipments are listed in the RFO
  • Transit times are evaluated every 2 years
  • Air shipments have an 18 day transit requirement




AddedValue Important

Quality Factors

  • DOS has specific requirements under GSA RFO Section 3
    • New liftvans that meet USDA/APHIS WPM (Wood Packaging Material) ISMP 15 guidelines
    • Triwalls (not to exceed 15 cuft) for airfreight
    • Punctual arrival to residence
    • Customer friendly and efficient crews
    • Minimum of one English speaking crew member with the ability to communicate with any crew members that do not speak English





  • Employee
  • Embassy
  • Booking DA



destination agents
Destination Agents
  • Throughout the year we receive changes to the list of agents from all Posts. We consolidate this list once a year and provide it to GSA for inclusion in the RFO.
  • Contact the Embassy or Consulate if you are a local, or overseas agent, interested in doing business as an origin or destination agent for DOS door to door shipments.
  • Overseas agents that are not on the GSA RFO under section 9 cannot be utilized for State shipments.




Direct Procurement

  • Local Pack and Crate/Long Term Storage Contract
  • Out of Town Pack Tender
  • 3 Airfreight Tenders
  • 3 Drayage Tenders Freight\Vehicles
  • Consolidated Receiving Point Contracts at each Despatch Facility




DOD-State Department Personal Property Program

As a result of an Inter-Agency Cooperation Initiative between DOD, USCG, and Department of State. DOS will begin coordinating all DOD shipments assigned to or departing from a DOS mission.

dod dos
  • The program, effective October 1, 2013, is the result of a successful three year pilot program involving 25 DOS posts – DOS managed over 2,400 DOD shipments during the pilot period
  • DOS has been successfully shipping all DOD POVs to and from DOS posts for several years – and average of 850 DOD POVs per year are shipped by DOS

Many cost savings changes were implemented yet quality and employee satisfaction remain high. Through the use of automation we have total visibility of cost and performance metrics.


For additional information or questions contact

Andrew Neilson

ITGBL Team Leader





DPS Program Manager, Acquisition Directorate


Scott Air Force Base


Defense Personal Property System (DPS)

Briefing Type: Informational


IAM Annual Meeting

9 Oct 2013

Lt Col Gina Prevett


  • DPS Program Review
    • Recently Implemented Releases
    • Invoicing Downtime and Way Ahead
    • Notional Releases – FY14
    • Notional Releases – FY15-18
    • Contract Re-Compete Update
    • Performance Improvements
    • Engagements

Lt Col Gina Prevett/TCAQ PEO-T/618-220-4526/9 Oct2 013

dps recently implemented releases
DPS Recently Implemented Releases

Lt Col Gina Prevett/TCAQ PEO-T/618-220-4526/9 Oct 2013

invoicing downtime
Invoicing Downtime
  • Had a scheduled, extended system outage during Release 1.6 implementation (30 Aug 2013)
  • When the system is down, invoices sent into the system reject, get sent back to US Bank, and used to get attached to the next file in the queue to be sent into the system
  • During extended outages, the file grows and continues to grow until the system comes back on-line at which point the invoice is supposed to process in the system.
  • Invoice files grew so large that it caused the system to lock up following the 1.6 release.

Lt Col Gina Prevett/TCAQ PEO-T/618-220-4526/9 Oct 2013

invoicing downtime cont d
Invoicing Downtime (cont’d)
  • US Bank intervened to assist in a workaround to get invoices flowing again.
  • US Bank broke the larger size file into smaller batches more likely to process through the system, and the workaround was successful.
  • With a large # of invoices backlogged (≈35K), it took time to clear the backlog.
  • Invoices are now processing, as expected.

Lt Col Gina Prevett/TCAQ PEO-T/618-220-4526/9 Oct 2013

invoicing issue way ahead
Invoicing Issue – Way Ahead
  • Root cause analysis for the problem is still in progress.
  • Once the root cause is known, then the PMO will ensure that a solution is identified and coordinated.
  • Additional measures taken to mitigate risk of occurring again
    • PMO now coordinates with GEX to stop the flow of invoices into the system prior to a major outage (this prevents invoices from getting “stuck”)
    • US Bank plans to leave their workaround in place to mitigate the risk of the file size becoming too large again to process through the system
    • Workarounds were tested during subsequent Siebel/OBI outage; invoices processed as expected

Lt Col Gina Prevett/TCAQ PEO-T/618-220-4526/9 Oct 2013

dps notional releases fy14
DPS Notional Releases – FY14

Lt Col Gina Prevett/TCAQ PEO-T/618-220-4526/9 Oct 2013

dps notional releases fy15 fy18
DPS Notional Releases FY15 – FY18

Lt Col Gina Prevett/TCAQ PEO-T/618-220-4526/9 Oct 2013

dps contract re compete update
DPS Contract Re-Compete Update
  • Contract award and start tentatively scheduled for Oct 2013

Lt Col Gina Prevett/TCAQ PEO-T/618-220-4526/9 Oct2013

performance improvements
Performance - Improvements
  • DISA Network Migration Update – Apr 2013
    • Changed from 3 nodes to 1 node into DPS
    • Counseling & Shipment Management response time
      • 5-10% improvement after migration
    • Network Bandwidth Usage
      • Post Migration: 9% reduction
  • Cache Control – Aug 2013
    • Implemented industry best practices configuration on DPS web servers
    • Reduced client to web servers file requests by 32%
    • Reduced network traffic by 5%
  • Planned network device configuration settings will automatically limit the number of hits to the short-fuse page

Lt Col Gina Prevett/TCAQ PEO-T/618-220-4526/9 Oct 2013

additional improvements
Additional Improvements
  • 13 May 2013 - redesign was implemented
    • Positive feedback from all Services
    • Will make quarterly improvements to website (next update scheduled for 15 Oct)

Lt Col Gina Prevett/TCAQ PEO-T/618-220-4526/9 Oct 2013

  • 15-17 Oct 2013 – National Defense Transportation Association (St Louis Area)

Lt Col Gina Prevett/TCAQ PEO-T/618-220-4526/9 Oct 2013

feedback from the community
Feedback from the community?

Lt Col Gina Prevett/TCAQ PEO-T/618-220-4526/9 Oct 2013



Deputy Chief of Staff for Personal Property

Military Surface Deployment and

Distribution Command

Scott Air Force Base

dod personal property program dp3 update

DoD Personal Property Program (DP3) Update

IAM Conference

9 October 2013

Lt Col Michael Erhardt

Deputy Chief of Staff for Personal Property

  • 2013 peak season review
  • Way ahead
peak season 2013
Peak Season 2013
    • 2013 peak season less challenging than previous three under DPS
    • Some capacity (driver availability) issues
    • Peak season telecon kept stakeholders informed
  • What Worked
    • Pre-peak season webinars
    • Rates available 22 March
    • Weekly telecons
    • Peak season adjustments
    • DPS data/metrics better understood
booking progression
Booking Progression

Data pulled 5/13/2013 - 8/26/2013

peak season shipments
Peak Season Shipments

Data pulled 8/26/2013

peak season timeline
Peak Season Timeline

Award Pressure

Pickup Pressure

Delivery Pressure

Rates filed Mar 22; peak season offers jumped immediately

Offer Peak: May 17

Pickup Peak: Jun 28

DeliveryPeak:Aug 9

Extended Short Fuse Window

Unlimited Refusal Policy

Weekly Telecons

2013 volume slightly less than 2012

short fuse expansion
Short Fuse Expansion
  • Extended short fuse window decreased workload on PPSO and allowed TSPs flexibility to accept shipments and meet our customers demands
  • Normally, shipments are awarded via short fuse method if the award date is within 5 days of desired pickup date. The short fuse window was extended for a total of 24 business days.

Short Fuse Window Expanded


  • Short Fuse Expansion:
  • 25 Jun-18 Jul 2012
  • 3 Jun-5 Jul 2013
shipment lead time
Shipment Lead Time


Description: Measure of the time difference between TSP award date and desired pickup date. By measuring this timeframe, we attain a relative measure of how much 'lead time' the government is providing to industry so that they may align resources to support moves and so they may comply with DTR premove survey requirements, etc.

way ahead
Way Ahead
  • Complete Open Season
  • Make peak season adjustments permanent in DTR Part IV
    • Unlimited Refusals remain: 15 May-31 July
    • Short Fuse window expansion (5-10 days): 10 June-5 July 2013
  • Continue DP3 Telecons
  • Rate Filing: solicitations early December; rate filing in February 2014
  • Training (webinars, telecons) for TSPs/PPSOs
    • Domestic peak/non-peak rate filing
    • Standardization
  • Personal Property Forum: 29 October (Fairview Heights, IL)
international association of movers iam annual meeting october 9 2013 vancouver bc canada


Jim Wise & Bryan Vickers, Pace, LLP

International Association of Movers (IAM) Annual Meeting

October 9, 2013

Vancouver, BC, Canada

timeline of events
  • September 20th – U.S. House sends spending bill to the Senate, funding the government through Dec. 15th, with funding for the ACA significantly depleted.
  • September 24th – Sen. Ted Cruz (R-TX) and other Republican Senators give speeches on Senate floor against Healthcare Law.
  • September 30th – House and Senate volley legislation back and forth – no agreement is reached.
  • October 1st – Shutdown begins at Midnight – Healthcare exchanges open at 8 am later that morning.
government shutdown what s next or likely
Government Shutdown – What’s Next? Or Likely..
  • Last night, the President agreed to hold formal negotiations with Republicans on a short-term deal, should they agree to fund the government and meet funding obligations (debt ceiling).
  • Likely topics for discussion – 1-year delay of the individual mandate (businesses were granted this), repeal of medical device tax (est. to generate $30 billion over 10 years), removal of health care subsidies for Members of Congress and staff, tweaking of “full-time” employees under the ACA from 30 hours per week to 40.
  • Speaker Boehner has rejected this idea (so far) – situation is fluid however, and may change if some concessions with ACA are agreed to.
government impasse debt ceiling limit
Government Impasse – Debt Ceiling Limit
  • To be clear, the approaching deadline to increase nation’s debt limit is done only to pay existing borrowing obligations – it by itself begins no new spending measures.
  • October 17th is deadline – Treasury Secy Jacob Lew says the U.S. will have $30 billion on hand at that point – unable to meet its roughly $60 billion in daily obligations.
  • At stake – Administration officials and most financial analysts forecast world markets dropping sharply, significant loss in value of the USD, and sharp increases for U.S. borrowing costs.
government impasse debt ceiling limit1
Government Impasse – Debt Ceiling Limit
  • Many Republican legislators insist that the October 17th deadline not as final as being made out by the Administration.
  • They believe with tax revenues coming in, key obligations will be met, and payments made in order of priority.
  • This contrasting view on the breach of the debt ceiling limit adds complications to the negotiations and talks.
stock market activity financial impact
Stock Market Activity & Financial Impact
  • Stock market took the government shutdown on October 1st in stride.
  • This has not been the case as the US pushes closer to breaching the debt ceiling limit – Dow Jones down 500 points over the past two weeks.
  • Since Sept. 2012, the Federal Reserve has been buying $85 billion a month in bonds in an effort to keep longer term interest rates down - Federal Vice Chair Janet Yellen to be nominated to succeed Bernake – supporter of efforts to keep interest rates low.
  • While this program and buying power will be adjusted downward – indications are it may be tapered, rather than drastically altered.
federal agency activity
Federal Agency Activity
  • On a normal day, the collective Federal Agencies will post 150-200 rulemakings, notices of action, request for comments and various decisions in the Federal Register.
  • The past week has seen the number of postings and related shrink to about 5 or 6 a day.
  • Notices now being published are now only those critical and relate to safety and security measures.
  • Non-critical Agency meetings cancelled (i.e. next week’s Defense Business Board meeting at Pentagon)
federal agency activity pcs
Federal Agency Activity - PCS
  • Currently, only those who have PCS orders in hand, prior to October 1st, will be allowed to proceed with their PCS, since their move has been funded by the FY-12 budget.
  • All others, should continue with the PCS process, but must wait for funding to be authenticated before they are able to complete their move.
  • PCS orders coded “A” for accession and “S” for separation are authorized to continue.
federal maritime commission
Federal Maritime Commission

Due to the Shutdown, the FMC is not not accepting online filings or applications through its website for the following:

  • Service contracts through SERVCON
  • Ocean Transportation Intermediary (OTI) applications through the Automated OTI Application (FMC-18)
  • Tariff Registration Forms (FMC-1)
The Commission’s online databases will not be updated (and most inaccessible) until Agency funding has resumed. 

  • The Commission will not accept or act on complaints, requests for dispute resolution services, nor ombudsman services.



Wednesday, October 8th, 2013

1:30pm – 3:30pm