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The Remote Workplace

The Remote Workplace. Designing, deploying, and supporting the remote workplace environment. Presented by: John Milhoan Information Technology Cooperative, Co. Four main design considerations. Central site infrastructure Remote site infrastructure Deploying the remote workplace

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The Remote Workplace

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  1. The Remote Workplace Designing, deploying, and supporting the remote workplace environment Presented by: John MilhoanInformation Technology Cooperative, Co.

  2. Four main design considerations • Central site infrastructure • Remote site infrastructure • Deploying the remote workplace • Supporting the remote workplace

  3. Central Site Infrastructure • Internet connectivity • Security considerations • Services provided • User termination solution

  4. Central Site InfrastructureInternet connectivity • Bandwidth requirements • Ensure an appropriate amount of bandwidth is available to support the total concurrent remote users • Guarantee bandwidth using traffic shaping or dedicated circuits

  5. Central Site InfrastructureSecurity Considerations • Firewalls • Secure the network perimeter • User Authentication • Passwords • Complex • Changed regularly • 2 Factor • Soft tokens • Physical tokens • Key fobs • Smart cards

  6. Central Site InfrastructureServices provided • E-mail • File access • Accounting systems • Specialized applications • Access to connected systems

  7. Central Site InfrastructureUser termination solution • Virtual Private Networking (VPN) • Windows Terminal Services • Citrix • Blackberry / Smart Phones

  8. Remote Sites Infrastructure • Systems Standards • Internet connectivity • Security considerations • Workspace requirements • Telecommunications

  9. Remote Sites InfrastructureSystems Standards • Provisioning of equipment • Company provided • Employee provided • Hardware standards • Minimum specifications • Software standards • Allowed / Supported applications on remote equipment • Printers / Fax machines • Telecommunications equipment

  10. Remote Sites InfrastructureInternet connectivity • Cable • DSL • Wireless cellular service • Dial-up

  11. Remote Sites InfrastructureSecurity considerations • Firewalls • Hardware firewalls • Software firewalls • Broadband gateways • Network address translation (NAT) provides basic remote network security • Many now come with firewall built in • Wireless networks • If allowed must be secured using encryption • Should not broadcast SSID • Antivirus • Should be managed and updated at least daily

  12. Remote Sites InfrastructureWorkspace requirements • Dedicated workspace preferred • Must have proper lighting and ventilation • Sound insulation • Protect against working in the same room as kids, etc.

  13. Remote Sites InfrastructureTelecommunications • Land lines • Users may require a fax machine and / or handsets to participate in conference calls • Voice over IP (VOIP) • Makes it possible for remote workers to participate in corporate telecommunications environment • Cellular service

  14. Deploying the Remote Workplace • Duration • Location • Method of deployment

  15. Deploying the Remote WorkplaceDuration • Permanent • Temporary • Business trip

  16. Deploying the Remote WorkplaceLocation • Work at home • Working at business partner sites • Working on the road locally • Business trips

  17. Deploying the Remote WorkplaceMethod of Deployment • Employee sets up equipment • Delivery and set up by staff • Remote software deployment

  18. Supporting the Remote Workplace • Remote support • Depot level support • On site support

  19. Supporting the Remote Workplace Remote support • Technical support staff support users via telephone and remote support solutions such as WebEx, GoToAssist, BLive, or Raindance • Provides faster response time to customer issues • Will not fix all issues – customer will have to be able to establish Internet connectivity to allow support staff to establish remote support session

  20. Supporting the Remote Workplace Depot level support • Remote worker receives support via telephone first. If problem cannot be resolved over the phone the equipment must be returned to the office for repair • Increases time to problem resolution, sometimes required to resolve issues. • Uses more tech support time to resolve issue if not used in conjunction with remote support options.

  21. Supporting the Remote WorkplaceOn site support • Technology staff dispatched to remote sites to support systems • Used mostly for permanent locations such as homes and business partner sites • Very costly and time consuming

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