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INTRODUCTION. Jim Noble Chairman, World BPO/ITO Forum Director, The Advisory Council International. Sonny, The Best Exotic Marigold Hotel. Everything will be all right in the end... if it's not all right then it's not yet the end. ADOPTION. RADIO TV PC INTERNET SMARTPHONE TABLET

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introduction

INTRODUCTION

Jim Noble

Chairman, World BPO/ITO Forum

Director, The Advisory Council International

everything will be all right in the end if it s not all right then it s not yet the end

Sonny, The Best Exotic Marigold Hotel

Everything will be all right in the end...

if it's not all right then it's not yet the end.

slide3

ADOPTION

RADIO

TV

PC

INTERNET

SMARTPHONE

TABLET

CLOUD

TIME

slide4

MATURITY

COST

VALUE

5G

4G

3G

2G

1G

  • STAFF AUG.
  • 100% CLIENT CONTROL
  • CLIENT PREMISES
  • OUT-TASKING
  • T&M
  • 50% CLIENT CONTROL
  • SUPPLIER PREMISES
  • OFFSHORE?
  • MANAGED SERVICES
  • FIXED PRICE OR GAINSHARE
  • NEAR ZERO CLIENT CONTROL
  • “OUTPUT” METRICS
  • ORCHESTRATION
  • MULTIPLE INSTANCES OF 3G AND 4G, WITH OTHER COMPONENTS LIKE SaaS OR CLOUD SERVICES IN A SERVICES-ORIENTED ARCHITECTURE, DESIGNED TO MAKE SIGNIFICANT CHANGES TO THE NORMAL WAY OF CONDUCTING BUSINESS.
  • OUTSOURCING
  • FIXED PRICE
  • 20% CLIENT CONTROL
  • “INPUT” METRICS
  • “LIFT & SHIFT”
slide5

RISK

3G

1G

2G

4G

5G

slide6

“New” IT

In the next FY we will……

  • Decrease our IT capital spend by 50%
  • Shorten “Time-to-Market” to 9 months or less
  • Empower lines-of-business & end-users with maximum flexibility
  • Minimize business distraction
  • Conclusively demonstrate the business benefits
  • With a smaller, leaner IT team…..

By orchestrating Cloud / Web services

slide7

The As-A-Service Economy

Network as a service (NaaS)

Workstation as a service (WaaS)

Platform as a service (PaaS)

Middleware as a service (MaaS)

Software as a service (SaaS)

Storage as a service (STaaS)

Security as a service (SECaaS)

Data as a service (DaaS)

  • Database as a service (DBaaS)
  • Test environment as a service (TEaaS)
  • API as a service (APIaaS)
  • Backend as a service (BaaS)
  • Integrated development environment as a service (IDEaaS)
  • Integration platform as a service (IPaaS)

The future -- Business process “as a Service”

slide8

Example – ERP (Customized & Integrated)

Time-to-Market = 18 months

CONVENTIONAL WISDOM

MAINTAIN

BLUEPRINT

CONFIGURE

INTEGRATE

Time-to-Market = 4 months

SERVICES ORIENTED ARCHITECTURE

SaaS

INTEGRATE

BLUEPRINT

IPaaS “Glue”

WEB SERVICES

LEGACY

slide9

Example – Startup

SUPPORT

CRM

MARKETING

R&D

PRODUCT DESIGN

SALES

INBOUND SUPPLY CHAIN

MANUFACTURING

OUTBOUND SUPPLY CHAIN

HR

IT

FINANCE

LEGAL

slide10

SmartSourcing

  • Faster time-to-market
  • Better business outcomes
  • Lower cost
  • Flexible for peaks & troughs
  • Acceptable risk
  • Sufficiently secure
  • Sufficiently compliant