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Through these doors pass America’s finest! Thank you for your service & Thank you for giving us the opportunity to - PowerPoint PPT Presentation

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Through these doors pass America’s finest! Thank you for your service & Thank you for giving us the opportunity to serve you!. Presentation Topics. VA Overview Eligibility / Benefits Means Test / Insurance / Co-Pays Fee Basis Release of Information Telephone Care Shuttle / Travel

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Through these doors pass America’s finest!Thank you for your service & Thank you for giving us the opportunity to serve you!

presentation topics
Presentation Topics

VA Overview

Eligibility / Benefits

Means Test / Insurance / Co-Pays

Fee Basis

Release of Information

Telephone Care

Shuttle / Travel

Your Questions

basic eligibility for va care
Basic Eligibility for VA Care
  • Discharged from active military service other than dishonorably.
  • Served a minimum of 24 months beginning in late 1980.
  • If a National Guardsman or Reservist, called to active duty (presidential order) and served the entire period (not just for training purposes)
  • Begin 1/16/2003, meet income tests
means test insurance and co pays
Means Test, Insurance and Co-Pays

Veteran Health Care is paid for by:

  • Congress allocates budget annually to VHA
  • Co-pays for visits and medication for those patients whose income and assets exceed the means test threshold.
  • Billing third party insurance companies
means test
Means Test
  • The means test is a measure of your family’s income and assets.
  • Means Test must be completed annually.
  • If your income and assets exceed the means test threshold, you may be charged a co-pay.
  • If you do not complete the annual means test as required, you may be charged for the cost of the visit.

* If your financial situation changes significantly, please do not hesitate to request consideration for a hardship

insurance verification
Insurance Verification
  • VA is required by law to bill health insurance carriers for the cost of medical care and treatment provided to veterans for non-service-connected conditions.
  • If you have health insurance coverage, it is important to provide that information to the VA. Always bring your insurance card(s) with you when you come to the VA for care.
co payments for visits
$ Co-Payments for Visits $
  • Primary Care $15 per visit
  • Specialty Clinics $50 per visit
  • Medications

$8 per 30 day supply per medication for priority groups 1 – 6

$9 per 30 day supply per medication for priority groups 7 & 8

For more details, see the “VA Health Care Program

Benefits and Enrollment” brochure

priority groups
Priority Groups


  • Priority Group 1
    • no co-pays
  • Priority Groups 2-4
    • Medication co-pays for non-service connected conditions
  • Priority Group 5
    • Medication co-pays
  • Priority Group 6
    • All co-pays for service unrelated to environmental exposure
  • Priority Groups 7-8
    • All co-pays
benefits for newly returning veterans theater of combat after november 11 1998
Benefits for Newly Returning Veterans(Theater of Combat after November 11, 1998)

Medical – Eligible for VA care with no co-pays for treatment of conditions related to combat service. The period is up to 5 years, depending on discharge and enrollment dates. Then regular eligibility rules apply.

Dental - Eligible for one course of dental care if they apply within 180 days of discharge and DOD gave no exit exam at discharge.

Mental Health – Mental health screening and readjustment counseling.

dental benefits additional eligibility criteria
Dental Benefits*Additional Eligibility Criteria

Outpatient – Eligibility for Repeat Dental Care

  • Class IV
    • VA Service Connected disability rating of 100%.
  • Class IIC
    • Former Prisoner Of War (POW)
  • Class I
    • Service Connected disability for a dental condition of 10% or greater.

OTHER Considerations (focused and limited care)

Vocational Rehabilitation(Chapter 31); Homeless Program; OEF/OIF; Dental Infection in High Risk Compromised Medical Conditions.

  • * Note - Veterans paid at 100% rate based on a temporary rating (extended hospitalization for service connected disability) are NOT eligible for outpatient dental services.
our partnership requests
Our partnership requests
  • Call to cancel if you can’t come in: 1-888-214-1247, follow menu choices
  • Regularly scheduled VA care IS REQUIRED for continued prescription renewals.
our partnership requests related to co managed care
Our partnership requests related to Co-Managed Care
  • If you choose to see both VA and community (non-VA) providers:
    • Sign a Release of Information form at both the VA and your Non-VA provider.
    • Update your VA provider about your medical condition and any medication changes since your last visit.

Provide a copy of your medical records related to your visits with

your non-VA provider or any tests completed at a non-VA facility.

    • Take a copy of your VA records including any labs, diagnostic tests and changes in medications to your Non-VA provider.

Sharing accurate information is the best way to assure you receive safe care.

fee basis millennium bill
Fee Basis & Millennium Bill
    • On a case by case basis, the VA will authorize care at a Non-VA facility.
    • You were seen by your VA physician within the past 24 months
    • The care you received was not available through the VA
    • The care you received was Emergent (your life or health is in immediate danger)   
    • The VA was notified of your admission for inpatient care within 72 hours of admission
    • The care you received was for a Service Connected condition
    • The VA has rated you as permanently and totally disabled – any condition.
    • Veterans enrolled in Vocational Rehabilitation under Chapter 31
    • Non service connected condition
    • No other coverage – We do NOT share cost (co-pays or other)
    • Claims MUST be submitted within 90 days from discharge
fee basis general information
Fee Basis General Information
  • Unless it is specifically authorized; Follow Up Care is NOT covered by the VA.   
  • If you are hospitalized in a community facility, be sure to contact the VA as soon as possible and definitely within 72 hours of admission; we will work with the community facility to transfer your care to the VA if we are able to provide the care you need (if you refuse to transfer to the VA for care, the VA will not pay for the care you receive after the refusal date)
  • Contact VA early if you are receiving hospital and doctor bills to prevent them from going into collections.
    • Payment processing questions
    • (269) 966-5600 ext 35624
    • Clifton King III
    • (269) 966-5600 ext 36721
release of information
Release of Information
  • Located in Building 2, Room 0075
  • Complete written authorization, to:

- Obtain copies of Medical records, Progress Notes, DD214, etc.;

- Have non-VA medical forms completed;

- Request an amendment to Medical record;

- Learn how to obtain copies of Military records.

• Contact Information:

- ROI Office, ext. 33890 and ext. 33891;

- Supervisor, ext. 35543

telephone care
Telephone Care

24 Hours a Day

365 Days a Year

Call “Tele-Care (Ask-a-Nurse)”


8am to 4pm

Monday to Friday

Local Triage


beneficiary travel
Beneficiary Travel

Qualifications for General Travel:

  • You have a service-connected (SC) rating of 30% or more, or
  • You are traveling for treatment of a SC condition, or
  • You receive a VA pension, or
  • Your income does not exceed the maximum annual VA pension rate, or
  • You are traveling for a scheduled compensation and pension examination

Qualifications for Special Mode Travel (ambulance, wheelchair van):

  • Your medical condition requires an ambulance or a specially equipped van as determined by a VA clinician, and
  • You meet one of the eligibility criteria listed above under general travel, and the travel is pre-authorized (authorization is not required for emergencies if a delay would be hazardous to life or health).
mileage rates
Mileage Rates

General Travel $0.415 (41.5 cents) per mile

Scheduled appointments qualify for round-trip mileage.

Unscheduled visits are limited to return mileage only.

Deductible $3.00 one-way ($6.00 round trip)

Deductible requirement is subject to a monthly cap of $18.00. Upon

reaching $18.00 in deductibles or 6 one-way or 3 round trip, whichever

comes first, travel payments made for the balance of that particular

month will be free of deductible charges. (A waiver can be requested

for the deductible)

  • We request your feedback.
  • If we have not been able to answer a question, please give us contact information and we will assure that you are contacted with the answer to your question.