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Mass HIway Overview MEDITECH Client Pilot Kick-off. June 24, 2013. Mass HIway Overview.

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Mass hiway overview meditech client pilot kick off

Mass HIway OverviewMEDITECH Client Pilot Kick-off

June 24, 2013

Mass hiway overview
Mass HIway Overview

The Massachusetts Health Information Highway (Mass HIway) enables the secure electronic exchange of health information among diverse participants in the Commonwealth and supports meeting Meaningful Use requirements:

  • Hospitals

  • Health Care Providers

  • Laboratories

  • Pharmacies

  • Skilled nursing facilities

  • Public Health Agencies

  • Health Plans

  • Patients (future release)

Hub for health information exchange
Hub for Health Information Exchange

Depending on the specific

application, data exchanged

may include:

Connection options
Connection options

  • Methods of connecting to the Commonwealth’s HIE

HIway Services

User types


Connect directly

Participant directory

Certificate repository

Secure messaging

Message Transformation

Secure web mail

Physician practice

Connect with local gateway


Connect through LAND Device

(Local Application for Network Distribution)

Long-term care

Other providers

Public health

Health plans

Laboratories and imaging centers

Browser access to webmail inbox

Hiway services
HIway Services

Participant directory- provides HIway network addresses of all the participants in the network and enables communication via the network

Certificate repository – holds, manages the private/public key that enables the participant to encrypt and decrypt messages

Secure messaging - encrypted message will be sent in a secure manner within the network (HL7 2.5.1 format)

Message transformation – technical format of messages are automatically changed to meet the requirements of the receiving system

Secure Webmail – secure email and attachments among participants of the network

Capabilities phasing plan
Capabilities phasing plan

A richer set of services available to a broader set of participants

Hiway operations services and support

HIway Operations, Services and Support

Hiway clients in production
HIway Clients: In Production

Hiway clients live
HIway Clients: Live

Hiway clients implementation and onboarding
HIway Clients: Implementation and Onboarding

Hiway clients horizon
HIway Clients: Horizon

Ma hiway operating model
MA HIway Operating Model

Operations: Service Manager as single point of contact supported by Technical Engineers, Operations staff, web portal and 1-855-MA-HIway

Pre-Implementation: LM Customer Relationship Managers or through a Service Manager if client is ready for Implementation

Ma hiway delivery model
MA HIway Delivery Model

Hiway operations monitoring
HIway Operations Monitoring

Usage Reports

Transaction Analysis by Client

Request Tracking

To ensure delivery meets objectives , we have and continue to implement operational metrics and performance measures of the end to end process

Hiway environment monitoring
HIway Environment Monitoring

  • State of the art security practices and monitoring of the technical environment has been established to fortify the trust of the HIway use

  • 24/7 monitoring of the environment has been implemented

    • Network,

    • Applications,

    • Database, operating systems,

    • Infrastructure

  • Performance thresholds are established to automatically notify and escalate when threshold limits are within range of thresholds for system level agreements

  • Within the environment, constant security monitoring and reporting occurs for the following:

    • Environment security – identifying access and frequency of changes to the firewall source IP, opened ports in the firewall, changes to the VPN access in the firewall and changes in the IP routing

    • Intrusion, penetration monitoring and detection of incidents, vulnerabilities

Pilot proposal to move forward
Pilot Proposal to Move Forward

Project Management:

Ryan Thomas: Service Manager

Will be the single point of contact for the pilot coordination, planning, and oversight of effort, resources within the HIway Operations Team

Ryan’s contact information

Cell : (781) 790-6101


Suggested Next Steps:


Plan effort with MEDITECH to test connection with the 3 platforms;

In parallel, begin coordination planning, onboarding with all pilot clients

Ensure that these efforts are in-sync, dovetail with the Implementation Grant plans

Checkpoint: Status, Go-forward Review