ASME 101: Basic Leadership Skills. Session Objectives. To understand that leadership skills are learned habits To learn some specific communication behaviors that help you get what you want. Why Learn Leadership Skills?.
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Session Objectives To understand that leadership skills are learned habits To learn some specific communication behaviors that help you get what you want
Why Learn Leadership Skills? “The body of research is starting to clearly show that…what ultimately distinguishes the good from the great achievers is the development and refinement of their management skills.” • The Best Places to Work are also the Best Performing Companies • You’ll have more impact – be able to make more of a difference and achieve your goals
How To Learn Leadership Skills • Disconnect between knowing the concept and doing it • Three level process • Personal Skills (Just You) • Interpersonal Skills (You and Another) • Group Skills (You and the team/group)
Components of Communication • Task • The content • Energy • The emotion, values, beliefs
Learning the Rules Good communication skills is a matter of learning the rules Things to do Things to NOT do
The Very Worst You must be authentic. If you don’t care, then don’t act like you do. -- Ignoring, Changing the Subject, Me-Too’s Acting like someone doesn’t matter
2nd Worst • 1st Law of Communication • You can give all the advice you want, but you are wasting your breath because people don’t take advice. - Giving Advice • Looks like: • Why don’t you…. • You should…shouldn’t…could…couldn’t
Neutral Statements 0 Restate/Paraphrase You let them know you heard them Anchors the conversation with a starting point
Gaining Ground You seem [insert best guess energy word] because [insert interpretation of CONTENT] + Paraphrasing both CONTENT and ENERGY
The Best DOOR-OPENERs: Give me an example… Tell me about… What are some details? How big a deal is this? You seem [insert best guess energy word] because [insert interpretation of CONTENT]. [insert door-opener] ++ Paraphrasing both CONTENT and ENERGY and adding a DOOR-OPENER
PRACTICE -- So Whats, Ignoring, Me-Too’s - Giving Advice 0 Restate or Paraphrase + Paraphrase Content and Energy ++ Paraphrase Content and Energy plus a Door-Opener
The Bottom Line You must be authentic. If you don’t care, then don’t act like you do.
Contact Information Gary Hickman email@example.com This presentation will be posted on the 2011 LTC Web Site, at http://www.asmeconferences.org/ltc11/presentations.cfm