Goal and Plan. Goal: Convince you to record details of all your reference transactions Plan: 1. Show you how easy it is to do this 2. Describe benefits * For instruction * For training and evaluation * For management decisions 3. Answer your questions
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Goal:Convince you to record details of all your reference transactions
Plan:1. Show you how easy it is to do this
2. Describe benefits
* For instruction
* For training and evaluation
* For management decisions
3. Answer your questions
4. Closing remarks
July 2006: Hired 4 new reference staff.
Aug. 2006: Begin an assault on paper.
Sept. 2006: Explore options for recording stats on computer.
Oct. 2006: Discover LibStats, install it, begin testing.
Jan. 2007: Begin recording all Hale Library Help Desk and Ask A Librarian transactions in LibStats.
Select an entry from each box, and type your initials.
Then record information about the question and the answer.
The transaction will then appear in the list below the entry form. The date and time are added automatically.
You can edit or delete a transaction by clicking it’s number.
Questions in Libstats hold valuable information that can help guide instruction efforts.
Known item request 5
Topic research 11
Item not on shelf 28
“Not Representative” includes entries that do not represent K-State users such as questions from vendors.
Barton, E, & Burns, A. (2006).“Ref Logs Now” Library
Journal, 131 (16), 28-30 .
Smith, M. (2006). “A Tool for All Places: a Web-Based
Reference Statistics System” Reference Services Review,
34 (2), 298-315.
Search to find answers to frequently asked questions
I like that there is a record of the actual transaction, and you can learn from what other people have done.
“I think it’s (Libstats) useful to know what has been going on, especially if there are ongoing or similar questions. Also, it’s a learning tool because sometimes people give different answers than I would.”Staff Survey Response
Q: Where can I find the volume and issue numbers for Jan.-March 1983 issues of Time? Is the microfilm collection stored in alphabetical or call number order? How can I find out the major headline on the New York times for December 8, 1941?
Q: how to cite information from a website in APA style
A: used APA manual, plus examples on APA web page, plus KSUL APA guide under Citing Resources
Q: questions about APA style and electronic resources
A: suggested where to find more information on citation style for e-resources (OWL at Purdue)
Q: How do I do in-text citations in APA?
A: I referred her to the APA citation manual and showed her the section in chapter 3 that addresses in-text citations.
Strike Out, Bunt, Ball
“To see what types of questions are being asked, whether any are from my departments, and how questions are being answered”
Staff Survey Response
Subject Librarian Sessions
Dialogue, Reflection, Assessment
What can we do differently?
New Collective Knowledge
LibStats helped document the problem:
LibStats helped document problem:
Danielle worked with the printing system
managers to create a special printing account.
Hale library had fax machine until mid March
Question: Should we get one?
Answer: Search LibStats for “fax machine” to assess extent of need.
LibStats automatically records time, date, and day of week for every transaction.
LibStats includes seven report options:
Data Dump is best for complex analysis
Step 1: Save the data to your computer.
Step 2: Open Excel
Step 3: Import the data
Text Import Wizard opens.
Select delimited file.
Indicate that commas are used for the delimiter.
Import Data box will appear.
Select Existing Worksheet.
Danielle has been using the data to answer several questions:
Question: When is IM service slow enough between 8-5 M-F to staff from the Hale Library Help Desk?
Decision: staff IM off desk 10-5 M-F
Question: When is the Hale Library Help Desk slow enough to have just one staff person working there?
The times during which it is most essential to double-staff the desk are 10-3 Monday – Friday.
Question: What are the two two-hour periods M-F when the Hale Library Help Desk is slowest?
Analysis: Use previous data
Decision: Monday & Wednesday 8 -10 am
Question: When does the desk receive the most technology related questions?
Answer: Monday, Tuesday, and Thursday 10-3