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Quest Diagnostics, Inc. Department of the Interior Drug/Alcohol Programs Training Conference Todd Bjorklund. Who is Quest Diagnostics?. Touch 130 million patients each year Fortune 500 company Exceeds 5 billion dollars annual revenue 40,000 dedicated employees Unparalleled access

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quest diagnostics inc
Quest Diagnostics, Inc.

Department of the Interior

Drug/Alcohol Programs

Training Conference

Todd Bjorklund

who is quest diagnostics
Who is Quest Diagnostics?
  • Touch 130 million patients each year
  • Fortune 500 company
  • Exceeds 5 billion dollars annual revenue
  • 40,000 dedicated employees
  • Unparalleled access
    • 2,000 patient service centers
    • 1,000 preferred sites
    • 4,000 couriers
    • 19 company aircraft
quest diagnostics
Quest Diagnostics
  • Industry leader in all business segments in which we compete
  • Strong management
  • Differentiation through quality
    • Six Sigma
      • The Ultimate Differentiator
      • Impacts all areas of our business
      • Strengthens customer loyalty
  • Building on strength and focusing on execution
quest diagnostics1
Quest Diagnostics
  • Founded 1967 by Dr. Paul Brown - MetPath
  • 1982 MetPath purchased by Corning Inc.
  • Acquisitions
    • Damon 1993
    • Maryland Medical Laboratory 1994
    • Bioran 1994
  • Spun off in 1996 - Quest Diagnostics Incorporated
    • SmithKline Beecham Clinical Laboratories (1999)
    • American Medical Laboratories (2002)
    • Unilab Laboratories (2003)
    • LabOne, Inc (and Northwest Toxicology) (2005)
quest diagnostics2
Quest Diagnostics

Core Values:

  • Quality
  • Integrity
  • Innovation
  • Accountability
  • Collaboration
  • Leadership
employer solutions division
Employer Solutions Division
  • Provides comprehensive employee screening services
    • Drug testing
    • Background screening
    • Health & Wellness
      • Clinical screening
      • Health risk assessment
    • Integrated MRO services
    • Collection management
why employer solutions
Why Employer Solutions?
  • Nation’s leader in drug testing
  • Perform over 10 million tests annually
  • Six SAMHSA certified laboratories
    • Standardized platform
    • Fully redundant
    • Most comprehensive test menu
  • Centralized customer service
    • DOI Preferred Representative: Debbie Allenbrand

(debbie.allenbrand@labone.com; 866-643-6969)

    • Stephany Hazeldine, Supervisor
why employer solutions1
Why Employer Solutions?
  • Unparalleled Access
    • 1,000 Drug Testing Patient Service Centers
    • 1,000+ Preferred Sites
    • 4,000 Couriers
    • 19 Aircraft
  • Logistics Advantage
employer solutions drug testing options
Employer Solutions Drug Testing Options

LABORATORY TESTINGINSTANT TESTING

Drugs of abuse: urine Drugs of abuse: urine

Drugs of abuse: oral fluid Drugs of abuse: oral fluid

Drugs of abuse: hair Drugs of abuse: urine adulteration

Drugs of abuse: urine adulteration

Alcohol: urine Alcohol: oral fluid

Alcohol: blood Alcohol: breath tube

quest diagnostics formula for success
Quest Diagnostics Formula for Success
  • Satisfied Employees
  • Satisfied Customers
  • Satisfied Shareholders
measurable results
Measurable Results
  • Employee Satisfaction
    • Annually
  • Customer Satisfaction
    • Semi-Annually
  • Shareholder Satisfaction
    • Daily
  • Turnaround Time
    • Daily
inspections and accreditations
Inspections and Accreditations
  • All laboratories are certified by SAMHSA
  • All laboratories maintain current CLIA licenses and CAP accreditations
  • HIPPA compliance
  • Perform services in all 50 states and the District of Columbia, Puerto Rico, Mexico, and U.K.; state accreditation or licensure wherever necessary
  • We have never experienced a final denial revocation, limitation, suspension, probation or involuntary relinquishing of a license, certification or accreditation.
inspections and accreditations1
Inspections and Accreditations

NLCP Inspections

  • Quarterly proficiency testing
  • Semiannual on site inspections
  • Depending on size of laboratory, up to 9 inspectors for 4 days
  • Inspect all aspects of the laboratory including:
    • Security and chain-of-custody practices
    • Test procedures documentation and application
    • Personnel competency
    • Reporting
    • Test record accuracy and forensic defensibility
inspections and accreditations2
Inspections and Accreditations
  • Nuclear Regulatory Commission
    • Annual inspections and blind control samples
  • College of American Pathologists (FUDT)
    • Inspection and quarterly proficiency testing
  • Applicable state licensure
    • Inspection and proficiency testing requirements vary
  • Federally mandated blind quality control testing
    • ~1% of regulated specimens, including 75% negative, 15% positive and 10% adulterated or substituted
  • Voluntary Quest Diagnostics Proficiency Program
doi testing laboratories
DOI Testing Laboratories
  • January and February 2007
    • Atlanta: 24%
    • Chicago: 5%
    • Las Vegas: <1%
    • Lenexa: 12%
    • Norristown: 36%
    • Van Nuys: 23%
  • More than 3,000 specimens
quest integrated solutions
Quest Integrated Solutions
  • Web-based internet tracking system
  • https://www.questdiagnostics-qis.com
  • (replaces ResultsNOW)
  • No results, status and tracking only – check to see if sample is at lab
contract status
Contract Status
  • Novation/assignment from LabOne to Quest Diagnostics is not complete (Richard???)
  • Some agencies able to pay with additional cover letter that references LabOne
  • Other agencies not able to pay until novation is complete
  • Collection calls…..
questions answers
Questions & Answers

Todd Bjorklund, National Account Manager

todd.x.bjorklund@questdiagnostics.com

Phone 801-208-9357

Fax 801-208-5501