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Collaborative Digital Reference Service: Building a Member Profile for Your Library

Learn how the Collaborative Digital Reference Service (CDRS) works in building member profiles for libraries. Understand the process of sending and answering questions, with options for manual or automatic knowledge base searches. Utilize traditional and online resources, subject specialists' knowledge, and document delivery services. Enroll in CDRS to create an informative member profile detailing your institution's strengths, availability, and service parameters.

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Collaborative Digital Reference Service: Building a Member Profile for Your Library

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  1. Collaborative Digital Reference Service Building A Member Profile For Your Library January 2002

  2. HowDoes It Work?

  3. CDRS Process Member Profile Member Profile Member Profile SEND QUESTION GET QUESTION REQUEST MANAGER Requesting Library Patron Answering Library Librarian NOTIFICATION NOTIFICATION SEND ANSWER GET ANSWER EDITED Q & A AUTOMATIC or MANUAL KB SEARCH Traditional and Online Resources: Catalogs, Web Resources, Print Resources, Subject Specialists Knowledge Base ILL, Document Delivery

  4. CDRS Process Member Profile Profiling Member Profile Member Profile SEND QUESTION GET QUESTION REQUEST MANAGER Requesting Library Patron Answering Library Librarian NOTIFICATION NOTIFICATION SEND ANSWER GET ANSWER EDITED Q & A AUTOMATIC or MANUAL KB SEARCH Traditional and Online Resources: Catalogs, Web Resources, Print Resources, Subject Specialists Knowledge Base ILL, Document Delivery

  5. CDRS Profile Enrollment

  6. Institution Information

  7. Available Times

  8. Unavailable Dates

  9. Subject Strengths

  10. Subject Strengths

  11. Best Fit Matching • Criteria used to evaluate and assign a question • Member Profile data elementsare assigned values and weights: • Educational Level Sought • Service parameters (Available Time, Educational Levels Served, etc.) • Subject Strengths • Geographic proximity (based on Zip Code)

  12. Collaborative Digital Reference Service http://www.loc.gov/cdrs/

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