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This lecture provides an in-depth analysis of data marketing, focusing on fair information practices, privacy issues, and emerging marketing trends. Key topics include the functionality of Excel’s IF and VLOOKUP, the implications of the CAN-SPAM Act, the evolution of direct marketing in a digital landscape, and the privacy paradox in technology usage. Best practices for ensuring data security and user consent are discussed alongside challenges like identity theft, stalking, and the intricacies of personal device data collection. Gain insights into the intersection of marketing and privacy regulations.
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Database Marketing Fall 2012 MKTG 455 Hettche
Lecture Overview • Chapter 4: (overview) • If Function (in excel) • Fair Information Practices (FIPS) • VLOOKUP function (in excel)
Concerns • Data Security • Secretive data collection • Junk Mail and Spam • 3rd party access • Feeling of Violation • Inequitable Exchange • Fear of Errors
Federal Agencies 1914 1934 1938 1934
Fair Information PracticesFederal Privacy Act of 1974 • Notice/Awareness • Integrity/Security • Choice/Consent • Access* • Enforcement/Redress
FIP • 5th area Enforcement and Redress
Email Marketing • CAN-SPAM ACT (US LAW) email marketer must provide an “opt out”. • Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003
Trending Areas • Traditional Direct MKTG • Internet/E-commerce • Mobile Marketing • RFID and Ubiquitous Computing • Social Networking Sites • Virtual Environments
Traditional Direct Marketing Channels • Emerging Issues: • New media have created new channels to collect information. • Information sensitivity increases among users of technology
Internet/E-Commerce • Emerging Issues: • Behavioral tracking and Do-not track lists. • Privacy seals • Privacy Paradox (Norberg, Horne & Horne 2007) • Personalization in online environments
Mobile Marketing • Emerging Issues: • Geo-location. • One-to-one surveillance • Personal nature of device • Opt-in
RFID and Ubiquitous Computing • Emerging Issues: • U Mass experiment (where cc is collected with swip-less technology) • Self-checkout lines • Lack of a “recording light”
Social Networking Site • Emerging Issues: • Identity theft • Privacy issues (detrimental to the user of SM) • Stalking • Bullying
FIND • A social networking story gone bad • Relay an instance where TMI lead to customer harm
What is • ZoomInfo • Spock • PeekYou • Wink
Virtual Environments • Emerging Issues: • Gambling • “dating” websites • Second life • Video Game realities