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Chapter 0 – Course Info Chapter 1 - Introduction

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  1. Chapter 0 – Course Info Chapter 1 - Introduction Operations Management Definition, Course Information SJSU Bus 140 - David Bentley

  2. Definition: “Operations” SJSU Bus 140 - David Bentley

  3. Definition: “Operations” SJSU Bus 140 - David Bentley

  4. Definition: “Operations” SJSU Bus 140 - David Bentley

  5. Definition: “Operations” SJSU Bus 140 - David Bentley

  6. _______________ _______________ _______________ _______________ _______________ _______________ ________________ ________________ ________________ ________________ ________________ Other? What are some resources? SJSU Bus 140 - David Bentley

  7. Definition of “Management”? • Activities involved in: • ________________ • ________________ • ________________ • ________________ • Directed to achieving organization goals SJSU Bus 140 - David Bentley

  8. “The value-added activities of planning, organizing, leading, and controlling involved in convertingresources into goods and/or services.” Definition: “Operations Management” SJSU Bus 140 - David Bentley

  9. Organizational Scope of OM • Applies to all organizations • Manufacturing • Service (banks, insurance, health care) • Wholesale & retail • Schools • Religious institutions and charities • Political parties, trade groups, unions • Etc., etc., etc. SJSU Bus 140 - David Bentley

  10. Manufacturing vs. “Service” SJSU Bus 140 - David Bentley

  11. Employment by Economic SectorAdapted from: Metters, Service Operations Management, 2003 SJSU Bus 140 - David Bentley

  12. Primary Business Functions SJSU Bus 140 - David Bentley

  13. OM Topics - 1 • Competitiveness, strategy, productivity • Quality management • Types of operations (project, job, batch, repetitive, continuous flow) • Forecasting and aggregate demand SJSU Bus 140 - David Bentley

  14. OM Topics - 2 • Supply chain management (including purchasing, inventory control, MRP, lean operations – “JIT”) • Project management • Product design, capacity planning • Process design, facility location and layout SJSU Bus 140 - David Bentley

  15. Why Study OM? • _____________________ • _____________________ • _____________________ • _____________________ SJSU Bus 140 - David Bentley

  16. Course syllabus – 1(“green sheet”) • Contact information • Office: BT 252 until end of Aug (approx), BT 556 after that (approximately 09/01) • Office hours:Mon, Wed 10:30 AM – 12:00 PM and Thu 4:00 – 5:45 PM, or by appointment • Phone: Office phone TBA or 408-924-3550 (emergency messages only) • E-mail: “bentley_d@cob.sjsu.edu” • Web: “http://www.cob.sjsu.edu/bentley_d/” SJSU Bus 140 - David Bentley

  17. Course syllabus – 2(“green sheet”) • Text (required) • Stevenson, William J., “Operations Management” 9th Edition, 2007, McGraw Hill Irwin • Study Guide (optional) • Stevenson, William J., “Study Guide for Use with Production/Operations Management” 9th Edition, 2007, McGraw Hill Irwin SJSU Bus 140 - David Bentley

  18. Course syllabus – 3(“green sheet”) • Assignments – Homework (not graded) • Class participation – Important! • Term project - 3 cases • Exams (2 “midterms”, final exam) • Quizzes (10 out of 11) • Grading • Schedule & text reading assignments SJSU Bus 140 - David Bentley

  19. Ethical Behavior  Unless specifically permitted by the instructor, all work is to be done by the individual student, not in pairs or groups. All quotations, statements of fact, theories, principles, etc. should be referenced using notes. Failure to do so represents plagiarism. Copying of someone else’s case work or plagiarizing work will result in a zero score. Repetition will result in a failing course grade. SJSU Bus 140 - David Bentley

  20. Course administration – 1 • Introductions (me) • Education • Experience • Goals • Expectations SJSU Bus 140 - David Bentley

  21. Course administration – 2 • Policies and courtesy rules • Ethical issues (plagiarism and cheating) • Food and drinks • Cell phones off or on silent • One person talks at a time • Use of computers in class • Attendance SJSU Bus 140 - David Bentley

  22. Course administration - 3 • Emergency instructions • Lecture overheads • Red text = changes after posting • Roll/registration • Group introductions (you) • Major • Work experience • Units and work hours • Expectations SJSU Bus 140 - David Bentley

  23. ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ Other? Information Sources? SJSU Bus 140 - David Bentley

  24. Professional Organizations • *APICS (The Association for Operations Management) • *ASQ [formerly ASQC] (American Society for Quality) • ISM [formerly NAPA, NAPM] (Institute for Supply Management) • IIE (Institute of Industrial Engineers) • PMI (Project Management Institute) • POMS (Production and Operations Management Society) • INFORMS (The Institute for Operations Research and the Management Sciences) • *SAM (Society for the Advancement of Management) * SJSU student chapter SJSU Bus 140 - David Bentley

  25. Course Organization - 1 • Part 1: Introduction and Quality • Overview & history: Chapter 1 • Customers, Competition & Productivity: Chapter 2 • Quality: Chapters 9,10 • Capacity management: Chapter 5 SJSU Bus 140 - David Bentley

  26. Course Organization - 1 • Part 2: Supply & Demand Management • Forecasting: Chapter 3 • Aggregate planning: Chapter 13 • Inventory management: Chapter 12 • MRP & ERP: Chapter 14 • Lean Operations (“JIT”): Chapter 15 • Supply chain management: Chapter 11 SJSU Bus 140 - David Bentley

  27. Course Organization - 3 • Part 3: Other topics • Scheduling: Chapter 16 • Project management: Chapter 17 • Product and system design: Chapters 7, 4 • Facility Layout: Chapters 6 • Facility location: Chapter 8 SJSU Bus 140 - David Bentley