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  1. Challenging Employees

  2. Program Objectives (1 of 2) • Be able to locate and identify “difficult employees.” • Learn that every worker has a unique way of completing tasks—this will teach you how to gel everyone’s abilities. • Learn how to deal with a continually troubling employee. www.readysetpresent.com

  3. Program Objectives (2 of 2) • Understand what is expected of you and how you can work to better your office environment. • Learn the tools that allow for constructive feedback and more productive employees. www.readysetpresent.com

  4. Challenge Please Answer the Following Question What Is A Problem Person? www.readysetpresent.com

  5. Definition Someone who, whether consciously or subconsciously, disrupts or hinders the advancement of productivity in the work place. www.readysetpresent.com

  6. People Aren’t Difficult, They Are Different • Employees at all levels may feel insecure and under pressure to perform. • More dissatisfaction amounts to more difficult people. • Can cause the loss of clients. • Can slow down productivity. • Cause absenteeism to increase. www.readysetpresent.com

  7. Problem of Difficult People • Each of us has certain needs that must be satisfied if we’re going to feel good about ourselves. Some people need to have people like them, while to others, the most important thing is to make sure that all the i’s are dotted and the t’s are crossed. www.readysetpresent.com

  8. Individual Strengths • We all complement each other. Where I’m weak, somebody else is strong, and vice versa. We have to find a way to allow people to use their strengths. If we don’t, those strengths may turn into weak-nesses, and those weaknesses aren’t a pretty sight to see. www.readysetpresent.com

  9. Certain Personality Types The Bull www.readysetpresent.com

  10. Qualities of the Bull • Likes to be in control. • Likes to see results. • Is not concerned about people’s feelings. • Is more task-oriented than people-oriented. www.readysetpresent.com

  11. Strategies for the Bull (1 of 2) If the Bull is a co-worker • Don’t show fear. • Look them in the eye. Stay calm and collected. • Don’t move away from them. www.readysetpresent.com

  12. Strategies for the Bull (2 of 2) If the Bull is a co-worker • Don’t interrupt. Just let them have control. • When the charge is over, ask open-ended questions. www.readysetpresent.com

  13. Certain Personality Types The Whiner www.readysetpresent.com

  14. Part II: Feedback Now that I know the problem, how do I give constructive feedback? www.readysetpresent.com

  15. What is your next step? www.readysetpresent.com

  16. Download “Challenging Employees” PowerPoint presentation at ReadySetPresent.com127 slides include: the 5 different personalities: the bull - the fox - the time bomb - the whiner - and the wall, with their qualities and specific strategies for each, tips for dealing with difficult people, Q&A slides on dealing with different situations, giving and receiving feedback, controlling anger, and 9 techniques on increasing employee enthusiasm and more.Royalty Free - Use Them Over and Over Again. www.readysetpresent.com